Oracle 1z0-1003-20 Free Practice Questions

NEW QUESTION 1
Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?

• A. broadcast messages to users based on their assigned Collaboration group(s)
• B. broadcast messages to users based on their proximity to a location on the map
• C. broadcast messages to users based on their compliance with Smart Location settings
• D. broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements
• E. broadcast messages to users based on their assigned Help Desk(s)
• F. broadcast messages to users based on their assigned User Type

Answer: CDF

NEW QUESTION 2
A customer is using the following within the "get_capacity" request of the SOAP Capacity API.
<date>2017-05-10</date>
<date>2017-05-15</date>
<location>general</location>
Given the body of the request, which statement is true regarding the dates that will be returned in the response?

• A. The customer will obtain results for dates May 10th and May 15th.
• B. The customer will obtain results for dates between May 10th and May 15th, both inclusive.
• C. Only if there is quota available, the customer will obtain results for dates between May 10th and May 15th.
• D. The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.

Answer: A

NEW QUESTION 3
Identify three examples of how filters are utilized within Oracle Field Service Cloud.

• A. Define activity and/or resource assignment preferences within Routing Plans.
• B. Display only certain users within the Users screen.
• C. Restrict the number of activities that appear on resources' routes.
• D. Display only certain resources within the Daily view.
• E. Display only certain activities or resources within the List View.

Answer: ABE

Explanation:
https://docs.oracle.com/cloud/february2016/fieldservicecs_gs/FAADU/Administration.htm

NEW QUESTION 4
When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override).
Which statement is accurate regarding how those types of work zone assignments interact?

• A. If a 'temporary' zone is assigned to a resource, then during it's configured date range, theresource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.
• B. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.
• C. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.
• D. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.

Answer: A

NEW QUESTION 5
A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German.
Which of the following statements is correct about OFSC's capabilities for addressing this new requirement?

• A. Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.
• B. Once Germany is added as an "Available Country" from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
• C. Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.
• D. Once Germany is added as a "Language" from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.

Answer: B

NEW QUESTION 6
A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Their intention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.

• A. Register the Application within the API Access tab of the authentication-oriented User Type.
• B. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.
• C. Register the Application and authenticate using the Client ID/Client Secret
• D. Register the Application, specifying an external token service and uploading the certificate.

Answer: A

NEW QUESTION 7
A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.
A resource within that bucket - John Smith - has no individual work skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.
Which statement is correct regarding how routing handles work skill matches in this situation?

• A. Routing will not assign that activity to John Smith due to a soft skills mismatch.
• B. Routing will not assign that activity to John Smith due to a work skills mismatch.
• C. Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.
• D. Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

Answer: B

NEW QUESTION 8
A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address. What Resource Type settings ensure that routing will support this requirement?

• A. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.
• B. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include theTravel Time from the last activity to the Resources End Location' are selected.
• C. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
• D. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.

Answer: B

NEW QUESTION 9
A utility company sees several "New Connect" activities being dropped into the routing bucket during the day. They want "Meter Read" activities to be removed from the technician's route so that the "New Connect" activities can be assigned if the technician qualifies for the activity
They enabled reoptimization in their route plan and created a reoptimization filter targeting the "Meter Read" activities.
What additional settings are required in the route plan to meet the desired behavior?

• A. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "Low".
• B. Set the reoptimization goal to "Reduce Overdue". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "Normal".
• C. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an act or "Meter Read" on activities in existing routes to "Low", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "High".
• D. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "Highest", whereas cost of not assigning an / for "New Connect" in activities in the routing bucket to "Normal”.

Answer: D

NEW QUESTION 10
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

• A. A given launch condition can be assigned to multiple message scenarios simultaneously.
• B. A given launch condition can only be assigned to one message scenario at a time.
• C. A given message scenario can only include one launch condition at a time.
• D. A given message scenario can include multiple launch conditions simultaneously.

Answer: BD

Explanation:
https://docs.oracle.com/en/cloud/saas/field-service/18a/famsc/message-scenario-configuration-guide.pdf

NEW QUESTION 11
A customer wants to change the information that displays in the Collaboration window when an activity is dragged into it.
What needs to be modified to ensure that the preferred activity properties appear?

• A. the 'Identify activity by' context
• B. the 'Activities' context
• C. the 'Activity hint' context
• D. the 'Activity details in chat' context

Answer: C

NEW QUESTION 12
A customer is currently closing booking automatically by capacity category within all of their Capacity Areas, but they also want to be abl^to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

• A. On the Business Rules screen, enable 'Allow closing of booking on work zone level'.
• B. If 'Work Zone support' is enabled on the Business Rules screen, there are no additional steps required to enable closure of booking per work zone.
• C. On the Quota Configuration screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature.
• D. On the Resources screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature.

Answer: A

NEW QUESTION 13
Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

• A. When new custom properties are configured within OFSC, they are automatically added to the appropriate configured Daily Extract files.
• B. Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.
• C. If using an overnight shift, the Daily Extracts for the previous day will be available only after the overnight period configured on the Business Rules screen has passed.
• D. Daily Extracts can be configured to be available in either XML, CSV or HTML format.
• E. The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.

Answer: DE

NEW QUESTION 14
Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?

• A. A Time Slot is a configured interval Within which an activity is estimated to start and end.
• B. Time Slot is a configured interval within which an activity is estimated to start.
• C. An 'all-day' Time Slot's actual window spans from the beginning of a day's first configured shift through the end of the last shift.
• D. Time Slots are used in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.

Answer: B

NEW QUESTION 15
What configuration is required in order for users to view "Nearby activities" from the Activity List in Mobility?

• A. Set a "Nearby Radius" distance from the Business Rules screen.
• B. Add a "Nearby Activities" action to the Activity List screen context for Core Manage.
• C. Select "Nearby Activities" from the Business Rules screen.
• D. Add a "Nearby Activities" action to the Activity List screen context for Mobility.

Answer: B

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18b/faadu/administering-oracle-field-service-cloud.pdf (33)

NEW QUESTION 16
......