Oracle 1z0-1003-20 Free Practice Questions

NEW QUESTION 1
A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.
Which three of the following are correct regarding how those contingent workers will be handled by OFSC?

• A. Routing may assign activities to them, but contingent workers will not be included in quota calculations.
• B. Contingent workers cannot participate in Teamwork within OFSC.
• C. Contingent workers' reported activity durations are not factored into company-wide statistics and estimations.
• D. Contingent workers will be included in quota calculations, but routing will not assign activities to them.
• E. Contingent workers will be removed from the OFSC system if they have not activated a route m twelvecontinuous months.

Answer: ABC

NEW QUESTION 2
Which three options are valid 'Units of measure' in a Resource Type's[ 'Load Threshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load?

• A. Overtime cost
• B. Number of activities
• C. Travel time cost
• D. Working hours cost
• E. Hours
• F. Time percent

Answer: BCE

NEW QUESTION 3
A company needs their field workers to be able to install inventory once an activity is in 'Started' status. Which screen configuration option supports this requirement?

• A. Enable the 'Install' action within the Start Activity context.
• B. Enable the 'Install' action within the Edit/View Activity context.
• C. Enable the 'Install' action within the Add/Details Inventory context.
• D. Enable the 'Install' action within the Inventory Grid context.

Answer: C

NEW QUESTION 4
A customer plans to use the Core REST API 'JulkUpdate' command for loading activities into Oracle Field Service Cloud (OFSC).
Which two statements are correct regarding how OFSC processes these requests?

• A. The request is processed as multiple transactions, meaning one could fail while others process successfully.
• B. If no activity is found matching the key field value in the request, then a new activity will be created.
• C. If no activity is found matching the key field value in the request, then the transaction fails and returns an error.
• D. The request is processed as a single transaction, meaning if one activity fails to process, then the entire transaction fails.

Answer: B

NEW QUESTION 5
Which statement is correct regarding Time Slots?

• A. is a configured interval that defines when an activity has to be started
• B. is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine
• C. is the time window promised to the customer within which an activity must be finished; automatically assigned by the OFSC Routing Engine
• D. is the time window promised to the customer within which an activity must be finished automatically assigned by the OFSC Routing Engine

Answer: D

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAAUG/FAAUG.pdf (46)

NEW QUESTION 6
A company wants its technicians to be able to look for and pick up activities within a 10-mile radius of their current location. .
What configuration setting is required to support this 10-mile restriction?

• A. Set the 'Nearby Radius' parameter on the Business Rules screen to 10 miles.
• B. Set the 'Center Point Home Zone' radius in the routing plan to 10 miles.
• C. Enable the technicians to select 'Show Resource Location on the Map' option in their Map views, with a 10-mile filter selection.
• D. Create an activity filter with the condition: 'Radius = 10' and enable technicians to apply that filter to their Activity Lists.

Answer: C

NEW QUESTION 7
Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?

• A. "Allow creation in buckets" and "Allow move between resources"
• B. "Allow to create from incoming interface" and "Support of preferred resources"
• C. "Allow to create from incoming interface" and "Allow move between resources"
• D. "Allow Mass Activities" and "Support of preferred resources"

Answer: A

NEW QUESTION 8
A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?

• A. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.
• B. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.
• C. Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
• D. Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.

Answer: D

NEW QUESTION 9
A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?

• A. Activity duration overrides can only be started or stopped manually within the OFSC Core Application.
• B. Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.
• C. OFSC will begin updating statistically learned values from reported field activities once the override has stopped.
• D. An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.

Answer: A

NEW QUESTION 10
Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified.
Which step must you take to solve this issue?

• A. Go to Configuration > Business Rules and modify the Capacity intervals.
• B. Go to Configuration and add a new Capacity Category.
• C. Go to Configuration > Capacity Categories and add or edit time slots.
• D. Go to Configuration > Display and modify the "Quota Settings".

Answer: D

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#work

NEW QUESTION 11
A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?

• A. GET 'resources' request
• B. 'activityBookingOptions' request
• C. 'bookingStatuses' request
• D. 'findMatchingResources' request

Answer: A

NEW QUESTION 12
The key values for one of your work zones have changed and you need to update that work zone via a Metadata API call.
The problem is that some of the new key values might already be associated with other work zones, thereby creating potential conflicts.
What are you required to do within the "Replace Work Zone" API call to ensure that the keys sent in the request are the true values to be associated with the work zone you are updating?

• A. Include {"autoResolveConflicts": "1"} as part of the body of the request.
• B. Specify a parameter of "autoResolveconfiicts=1" within the request.
• C. Specify a parameter of "autoResolveconflicts=true" within the request.
• D. Include {"autoResolveConflicts": "true") as part of the body of the request.

Answer: C

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18a/cxfsc/OFSC_Resolving_Conflicts_During_Work_Zone_

NEW QUESTION 13
A customer wants to configure the OFSC GUI to show when a resource has not activated their route by the exact planned shift start time and send an email to the resource's supervisor.
Which two options are true regarding how this requirement is supported?

• A. Configuring a message scenario using the launch condition "Route is not activated" will also enable the Alert Setting "Route has not been started x minutes after the start time of resource work day".
• B. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 1 minute(s).
• C. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 0 minute(s).
• D. The configuration related to email notification must be performed in the Message Scenarios.

Answer: AB

NEW QUESTION 14
Which two statements are true regarding filter functionality within OFSC?

• A. Filters can be created where only certain User Types can see and interact with them.
• B. Filters can be used in conjunction with activities, resources, and inventory.
• C. If an activity filter has two conditions, then an activity must meet at least one of the conditions in order to be filtered.
• D. After a filter has been created and saved, you cannot change the entity to which it is associated.

Answer: AC

Explanation:
https://docs.oracle.com/cloud/august2015/servicecs_gs/FARCU/FARCU.pdf

NEW QUESTION 15
A company has lunch activities that fall within an 11:15 AM to 12:45 PM time slot.
They also often have late morning jobs that are 2-hours long in duration and are scheduled around 11 AM. They do not want the scheduled lunch activities to block these late morning jobs from being routed.
What setting in the route plan is required to meet this requirement?

• A. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities if mobile resource is unlikely to arrive 120 > minutes before end of time slot".
• B. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket"
• C. Create a "Lunch" activity filter for activities in the routing bucket that should be assigned and set the "Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket".
• D. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities with more than 120 minutes overdue

Answer: C

NEW QUESTION 16
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