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Q1. Which type of template should be used when a network engineer adds a new call center agent in the Cisco Unity Connection?
A. Contact
B. Call handler
C. User
D. Notification
Answer: C
Q2. Which two items must first be configured before users can be added into Unity Connection via the Bulk Administration Tool? (Choose two.)
A. partitions
B. classes of service
C. search spaces
D. user templates
E. schedules
Answer: B,D
Q3. Which two protocols does Jabber use to achieve Presence status? (Choose two.)
A. SIP/SIMPLE
B. XMPP
C. SCCP
D. MGCP
E. SOAP
Answer: A,B
Q4. A technician is checking services in response to the recent failed delivery of all voicemails. Which service must be running for message delivery to function properly?
A. Connection DB Event Publisher
B. Connection Database Proxy
C. Connection Notifier
D. Connection Message Transfer Agent
Answer: D
Q5. Why is quality of service critical to voice network traffic?
A. Voice traffic is real-time network traffic.
B. Packets can be resent without affecting conversations.
C. Voice traffic is bursty in nature.
D. Voice traffic cannot be compressed.
Answer: A
Q6. Which option allows an engineer to deploy new firmware to a single phone, while reducing possible impact?
A. Define a new firmware load on specific device. Save configuration and reset individual device.
B. Define load in device defaults. Reset Device Pool.
C. Upload firmware to TFTP server. Restart TFTP service.
D. Enable Peer Firmware Sharing.
Answer: A
Q7. A new user has successfully registered Cisco Jabber. Which option verifies that the Jabber client is connected to all appropriate back-end systems?
A. Show Connection Status
B. Report A Problem
C. Advanced Settings
D. About Jabber
E. Reset Jabber
Answer: A
Q8. A user reports that several IP phones in a single department are displaying a continuous "registering" message. Which fault domain should be investigated?
A. network router
B. Cisco Unified Communications Manager subscriber node
C. network switch
D. IP phones
E. SIP gateway
Answer: C
Q9. Which two options are configured on the directory number configuration page within Cisco Unified Communications Manager Administrator? (Choose two.)
A. partition
B. MAC address
C. auto answer
D. softkey template
E. common device configuration
F. max calls
Answer: A,F
Q10. A user would like all calls to be forwarded to voice mail. The user's phone is not set up with a soft key for this feature. Which option accomplishes this configuration from within the Cisco Unified Communication Administrator Directory Number configuration page?
A. Call Forward and Pickup Settings > Forward No Coverage External > Select voice mail check box
B. Call Forward and Pickup Settings > Forward Busy External > Select voice mail check box
C. Call Forward and Pickup Settings > Forward All > Select voice mail check box
D. Call Forward and Pickup Settings > Forward Unregistered External > Select voice mail check box
Answer: C
Q11. An SCCP IP phone places a call to a SIP phone that is registered to the same Cisco Unified Communications Manager Express. During the active call, call waiting indicates a second call is incoming to the handset, but the user decides to ignore it. In this scenario, what is the combined total number of signaling conversations and media flows that used the SCCP phone as an endpoint?
A. 2
B. 3
C. 4
D. 5
E. 6
Answer: B
Q12. Which component is needed for a voice call to be processed between the enterprise Cisco Unified Communications system and a cell phone via the PSTN?
A. Cisco Analog Voice Gateway VG224
B. Cisco Unified Communications Manager call processing node
C. Cisco Unified Communications Manager Music On Hold node
D. Cisco Integrated Service Router with digital signal processor resources
Answer: D
Q13. Which three network elements are crucial when deploying VoIP devices? (Choose three.)
A. Round-trip time
B. QoS markings
C. Bandwidth
D. Ethernet
E. Fibre
F. Token ring
Answer: A,B,C
Q14. Which navigation pane should be selected to view the CDR statistics?
A. Cisco Unified Serviceability
B. Cisco Unified CM Administration
C. Cisco Unified Reporting
D. Cisco Unified OS Administration
Answer: A
Q15. Which Cisco Unified CME GUI menu option is used to navigate to the screen used to add or change a user name or password using the Cisco Unified CME GUI interface?
A. Administration > Update System Info
B. Configure > System Parameters
C. Configure > Phones
D. Configure > Extensions
Answer: C