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Q1. Which options are two on-premise components of Cisco Unified Presence? (Choose two.)
A. Cisco Unified Communication Manager
B. Cisco Unified Contact Center Express
C. Cisco WebEx
D. Cisco Quality Management
E. Cisco Unified Contact Center Enterprise
Answer: A,C
Q2. Which three choices are functions or features of Cisco Unity Connection? (Choose three.)
A. video-enabled messaging through converged networks
B. text-to-speech, which allows access to Exchange emails from a telephone
C. voice-enabled message navigation
D. voice-enabled dialing to external users
E. automated attendant capabilities
F. automated call rerouting to agents through round robin, longest idle, or broadcast
Answer: B,C,E
Q3. An engineer is configuring the Cisco Unified Communications Manager disaster recovery system. Which three statements about the disaster recovery system are true? (Choose three.)
A. It requires the use of schedules for backups.
B. Backup files are encrypted using the cluster security password.
C. If the backup device is listed in a backup schedule, it cannot be manually deleted.
D. If the backup does not complete within 40 hours, the backup times out.
E. Archiving backups to tape drives is supported.
F. SSL is used between the master and local agents.
Answer: B,C,F
Q4. Which menu option should be selected to add a desk phone as an endpoint in Cisco Unified Communications Manager?
A. Application
B. Device
C. System
D. User management
E. Media devices
Answer: B
Q5. In an effort to proactively manage IP telephony infrastructure, a network engineer wants to review usage reports that provide top five users, top five calls, and traffic summary. Which option describes where this information can be retrieved using Cisco Unified Communications Manager?
A. Navigate to Cisco Unified CM Administration > CDR Analysis and Reporting >System Reports > System Overview > Select desired reports.
B. Navigate to Cisco Unified Operating System Administration > Tools > System Reports > System Overview > Select desired reports.
C. Navigate to Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > System Reports > System Overview > Select desired reports.
D. Navigate to Cisco Unified Reporting > Tools > System Reports > System Overview > Select desired reports.
Answer: C
Q6. A technician is checking services in response to the recent failed delivery of all voicemails. Which service must be running for message delivery to function properly?
A. Connection DB Event Publisher
B. Connection Database Proxy
C. Connection Notifier
D. Connection Message Transfer Agent
Answer: D
Q7. An engineer is syncing Cisco Unity Connection with LDAP. Which three things should the engineer consider during this process? (Choose three.)
A. PINs and passwords are replicated from the LDAP database to Cisco Unity Connection database.
B. LDAP authentication must be configured and enabled.
C. There is no limit to the amount of LDAP filters that can be created.
D. SSL certificates from LDAP must be uploaded to Cisco Unity Connection.
E. LDAP synchronization must be configured and enabled.
F. Cisco Unity Connection supports integrations with OpenLDAP.
Answer: C,E,F
Q8. Which option can an administrator use to add users to Cisco Unity Connection in different time zones?
A. User Templates
B. Call Handler Template
C. Contact Template
D. Directory Handler
E. Interview Handler
Answer: A
Q9. Which type of template should be used when a network engineer adds a new call center agent in the Cisco Unity Connection?
A. Contact
B. Call handler
C. User
D. Notification
Answer: C
Q10. An administrator wants to gauge the load and performance capacity of Cisco Unified Communication Manager devices, including conference bridges, gateways, and trunks. Which report would the administrator run?
A. CAR
B. CDR
C. SIP
D. RTMT
E. CUBE
Answer: A
Q11. Which three methods can remotely force a Cisco Unified Communications Manager Express phone to reset? (Choose three.)
A. Issue a shutdown, no shutdown command on a switch port that provides PoE to a Cisco phone.
B. Issue the restart command under the ephone-dn configuration of the phone.
C. Issue the reset command under the ephone configuration of the phone.
D. Issue the reset command under the ephone-dn configuration of the phone.
E. Issue the reset H.H.H (mac-address) command telephony-service configuration.
F. Issue the reset H.H.H (mac-address) command under global configuration.
Answer: A,C,E
Q12. Which component is needed to facilitate the connection between Cisco Unified
Communications Manager and Cisco Unified Presence Server?
A. SIP trunk
B. H.323 gateway
C. Gatekeeper
D. MGCP gateway
E. Cisco Unified Border Element
Answer: A
Q13. The IP phone of user A is registered with Cisco Unified Communications Manager subscriber1 while the IP phone of user B is registered with subscriber2. User A is speaking to user B on an active call. A junior network engineer mistakenly reboots subscriber1.
What effect does this have on the call?
A. User A can hear B, but B cannot hear A.
B. User A cannot hear B, but B can hear A.
C. This action drops the call.
D. This action does not affect the call.
E. The call remains active, but quality may suffer.
Answer: D
Q14. Which three locations can an administrator import from to create users on Cisco Unity Connection? (Choose three.)
A. Bulk administration tool
B. LDAP
C. Cisco Unified Communications Manager via AXL
D. Outlook
E. Presence
F. Cisco Compatible Extensions
Answer: A,B,C
Q15. Which Cisco Unified CME GUI menu option is used to navigate to the screen used to add or change a user name or password using the Cisco Unified CME GUI interface?
A. Administration > Update System Info
B. Configure > System Parameters
C. Configure > Phones
D. Configure > Extensions
Answer: C