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Q1. Use the exhibits below to answer the question.
What two issues could be causing the Cisco Jabber failure shown in the exhibit? (Choose two)
A. Incorrect username and password
B. IM & Presence server is down
C. User is not associated with the device
D. IP or DNS name resolution issue
E. CSF Device is not registered.
F. IP Phone DN not associated with the user
Answer: B,D
Explanation:
The error message shown in Jabber is “Cannot communicate with the server” which points us to a connectivity issue with IP/DNS or the server is down. All other answer choices would result in a login failure, not communication error.
Q2. Which two options are available when adding a user to Call Unity Express? (Choose two.)
A. GUI
B. CLI
C. BAT
D. TAPS
E. LDAP
Answer: A,B
Q3. Which report in the CAR tool provides information about the call volume for a specified period?
A. traffic summary report
B. Top N duration report
C. precedence call summary report
D. gateway utilization report
Answer: A
Q4. Which two layers are Cisco Unified Communications component layers? (Choose two.)
A. Infrastructure layer
B. Data link layer
C. Network layer
D. Endpoints layer
E. Transport layer
Answer: A,D
Q5. Which component is needed for a voice call to be processed between the enterprise Cisco Unified Communications system and a cell phone via the PSTN?
A. Cisco Analog Voice Gateway VG224
B. Cisco Unified Communications Manager call processing node
C. Cisco Unified Communications Manager Music On Hold node
D. Cisco Integrated Service Router with digital signal processor resources
Answer: D
Q6. An administrator wants to add and configure an ephone-dn via the Cisco Unified Communications Manager Express web GUI. Which feature must be defined under telephony service configuration?
A. auto-reg-ephone
B. auto-reg-dn
C. max-ephones
D. max-dn
E. dn-webedit
Answer: E
Q7. An engineer receives an isolated report that the customer can make calls successfully from an IP phone to other IP phones, but receives an error recording when attempting to call someone over the PSTN. The user cannot recall the error recording to provide the specific error message. Which two steps should the network engineer take to begin troubleshooting? (Choose two.)
A. Enable debug isdn q931 on the gateway and have user make the same call from the IP phone to PSTN again.
B. Check the region used by the IP phone in Cisco Unified Communications Manager.
C. Test the call using Dialed Number Analyzer in Cisco Unified Communications Manager administrator.
D. Check the calling search space used by the line on the IP phone in Cisco Unified Communications Manager.
E. Check the gateway to determine which codec is being used by the appropriate dial peer.
Answer: C,D
Q8. After getting reports that users cannot make calls out to the PSTN, a network administrator opens the Cisco Unified Communications Manager Administration web page and begins to review route patterns. Why would the administrator look here when troubleshooting PSTN connectivity troubles?
A. A route pattern contains a list of gateways that can reach the PSTN.
B. A route pattern contains dial plan information for calling the PSTN.
C. A route pattern contains the necessary privileges for calling the PSTN.
D. A route pattern contains a list of SIP trunks that can reach the PSTN.
Answer: B
Q9. A company has invested in an on-premises VoIP solution. For design simplicity purposes, network engineers have opted to use a single VLAN for both data and voice traffic. Shortly after implementing IP phones, customers are reporting problems.
Which two potential problems may be reported about the calls as a result of this design decision? (Choose two.)
A. jitter detected in voice calls
B. problems with email latency
C. slow internet download speeds
D. choppy voice calls
E. PCs are getting IP addresses but phones are not
Answer: A,D
77. A user is assigned more than one directory number. Which option allows one voicemail box to serve both directory numbers?
A. Alternate Extension
B. Notification Devices
C. Alternate Names
D. Message Settings
E. Caller Input
F. Mailbox
Q10. An end user has an 7945 IP phone, but is unable to launch any of the IP phone applications. A network engineer has confirmed that the device is subscribed to the appropriate applications in Cisco Unified Communications Manager.
How should the engineer instruct the user to launch the IP phone applications?
A. Select the "?" button on the IP phone.
B. Select the globe button on the IP phone.
C. Select Settings > User Preferences.
D. Select Settings > Device Configuration.
Answer: B
Q11. An end user is unable to sign into Jabber. Assuming that network connectivity has been verified, which three settings for the end user should be checked? (Choose three.)
A. Jabber Advanced Settings
B. Cisco Unified Communications Manager Service Profile
C. Cisco Unified Communications Manager User Management
D. Cisco Unified Presence Server Advanced Settings
E. Cisco Unified Presence Server Application Listener
F. Cisco Unified Presence Server System Topology
G. Jabber Version
Answer: A,B,C
Q12. Which Cisco Unified Communications Manager plug in allows administrators to proactively monitor the overall health of their Cisco cluster?
A. RTMT
B. Cisco AXL Toolkit
C. Cisco CTL Client
D. Cisco JTAPI
E. Cisco TAPS
Answer: A
Q13. Which describes how to provide a third directory number button and a BLF speed dial for twelve of the Cisco Unified IP Phone 7965?
A. Modify the Standard User softkey template.
B. Copy the Standard User softkey.template, name it, and add the requested features.
C. Copy the Standard 7965 SCCP.phone button template, rename it, and add the requested features.
D. It is not possible to add a third DN and a BLF.speed dial to the IP Phone 7965 IP.
Answer: C
Q14. Which Cisco Unified Communications Manager device report provides key information to determine if an additional gateway is needed?
A. Gateway utilization
B. Gateway summary
C. Gateway detail
D. Gateway and line group utilization
Answer: A
Q15. CDR/CMR Reporting is being enabled on Cisco Unified Communications Manager. As part of this process, which two service parameters must be activated? (Choose two.)
A. Cisco CAR Web Service
B. CDR Enabled Flag
C. Cisco Serviceability Reporter
D. Call Diagnostics Enabled
E. Statistics Enabled
Answer: B,D