CompTIA 220-1002 Free Practice Questions

NEW QUESTION 1
A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor.
Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?

• A. Windows 7
• B. Windows 8
• C. Windows 8.1
• D. Windows 10

Answer: A

NEW QUESTION 2
A user's computer reports it has many virus infections and directs the user to call a phone number for assistance. A technician removes the hard drive and virus scans the drive with another computer. The scan does not identify any viruses Which of the following is MOST likely the problem?

• A. Rootkit
• B. Zero-day malware
• C. Rogue antivirus
• D. Old virus definitions

Answer: D

NEW QUESTION 3
A network administrator has noticed unusual activity with a user's login credentials on the network. The user is attempting multiple simultaneous logins across the network, some of which are attempting to access workstations and servers to which the user does not have access Which of the following should the network administrator do NEXT?

• A. Delete the user's AD account
• B. Decrease the user's AD privileges
• C. Disable the user's AD account
• D. Reset the password on the user's AD account

Answer: A

NEW QUESTION 4
Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?

• A. 2GB
• B. 4GB
• C. 8GB
• D. 16GB

Answer: B

NEW QUESTION 5
Which of the following BEST describes the Guest account on a Windows system?

• A. This account is designed to have the ability to set permissions for other users on the syste
• B. Users of this account have the capability to perform any operation or task on the system.
• C. This account is designed to provide basic permission for completing common daily task
• D. Users of this account are restricted from performing things like installing new software.
• E. This account is designed for users who require specific administrator rights or permission
• F. Users of this account are restricted from installing software but can change time zones.
• G. This account is designed for users who require temporary access to a computer and do not need to store user-specific setting
• H. Users of this account have very limited permissions.

Answer: D

NEW QUESTION 6
A technician is troubleshooting a printer issue on a Windows computer and wants to disable the printer to test a theory. Which of the following should the technician use to accomplish this?

• A. Devices and Printers
• B. Sync Center
• C. Device Manger
• D. Power Options

Answer: C

NEW QUESTION 7
A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office. Which of the following steps should the technician take FIRST?

• A. Disconnect the PC from the network
• B. Perform an antivirus scan
• C. Run a backup and restore
• D. Educate the end user

Answer: A

NEW QUESTION 8
A user Is unable to access a network share out can access email. A technician has confirmed the user has the appropriate permissions to access the share. Which of the following commands should the technician use FIRST?

• A. ping
• B. nslooking
• C. net use
• D. ipconfig

Answer: B

NEW QUESTION 9
A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found. However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting. Which of the following steps should the technician take NEXT?

• A. Reboot into safe mode
• B. Check the boot order
• C. Format the drive
• D. Perform Windows Recovery
• E. Run the chkdsk command

Answer: B

NEW QUESTION 10
Which of the following installation methods will allow a technician to resolve issues that may arise while the installation is being performed?

• A. Unattended installation
• B. Remote installation
• C. Repair installation
• D. Image deployment installation

Answer: D

NEW QUESTION 11
A network administrator wants to plan a major OS upgrade of the router, which acts as a default gateway in an organization. The administrator has documented the purpose of the change, scoped the change, and completed a comprehensive risk analysis. Which of the following is an important part of the change request process for which the administrator still must plan?

• A. Inform management regarding the anticipated amount of downtime
• B. Document a backout plan to roll back changes to the router
• C. Configure a redundant data path to eliminate downtime
• D. Make the downtime window larger than actually anticipated

Answer: B

NEW QUESTION 12
A security administrator does some network testing and identifies significant issues with security on desktop computers. As part of remediation, the network administrator is developing documentation based on best practices for applying updates to end users’ computers. The network administrator must create the process documentation needed to submit back to the security administrator for approval. Which of the following process documents would the network administrator MOST likely create? (Choose two.)

• A. Risk analysis
• B. End-user acceptance
• C. Backout plan
• D. Plan for change
• E. Business processes
• F. Request for proposal

Answer: CD

NEW QUESTION 13
A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?

• A. Internet Options – Advanced
• B. Internet Options – Connections
• C. Internet Options – Security
• D. Internet Options – Content
• E. Internet Options – Privacy

Answer: B

NEW QUESTION 14
Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.
Which of the following should the technician do?

• A. Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot
• B. Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one
• C. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time
• D. Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved

Answer: C

NEW QUESTION 15
A Linux user report that an application will not open and gives the error only one instance of the application may run at one time. A root administrator logs on ot the device and opens terminal. Which of the following pairs of tools will be needed to ensure no other instance of the software are correctly running?

• A. Pad and chmod
• B. Node and vi
• C. Is an chown
• D. Ps and kill
• E. Op and rm

Answer: D

NEW QUESTION 16
Joe. a customer, requests to have a technician rename his laptop to the name of his favorite sports team. Which of the following documents MUST the technician consider before performing this action?

• A. Acceptable use policy
• B. Inventory management
• C. EULA
• D. MDM policy

Answer: B

NEW QUESTION 17
A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages’ load slowly or not at all, CPU performance is normal, and the local router can successfully ping.
The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?

• A. Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS
• B. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
• C. Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
• D. Send a test email, open a command prompt to check the file system, and empty the browser cache

Answer: B

NEW QUESTION 18
Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hotspot to check work email and watch movies online. Which of the following is the MOST likely cause of Joe’s slow data speeds?

• A. Joe’s data transmission is over the limit
• B. The phone needs to be rebooted from overuse
• C. The use of GPS interferes with data speeds
• D. There is unintended Bluetooth pairing

Answer: A

NEW QUESTION 19
Which of the following threats uses personalized information in an attempt at obtaining information?

• A. Whaling
• B. Impersonation
• C. Spoofing
• D. Spear phishing

Answer: D

NEW QUESTION 20
A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices such as a mouse or a printer, and a reboot did not fix the problem Which of the following would MOST likely fix the issue?

• A. Roll back updates.
• B. Disable the Windows Update service
• C. Check for updates
• D. Restore hidden updates

Answer: A

NEW QUESTION 21
A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should be technician adjust to correct this issue?

• A. Resolution
• B. Refresh rate
• C. Extended monitor
• D. Color depth

Answer: A

NEW QUESTION 22
A network administrator has given a technician documentation detailing the switchports the technician will need to patch in for a network upgrade. Which of the following documents did the network administrator MOST likely give to the technician?

• A. Process diagram
• B. Physical network diagram
• C. Fiber backbone diagram
• D. Logical topology diagram

Answer: B

NEW QUESTION 23
A user calls a technician regarding an iOS mobile device that is having problems with standby time after a new update was applied. The technician verifies no new applications were installed since the update, but the device still has poor standby time even after the update is removed. Which of the following is the MOST likely cause of the issue?

• A. Zero-day malware
• B. Safari code injection
• C. OS corruption
• D. Overheating
• E. Time sync failure

Answer: D

NEW QUESTION 24
Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory, power supply, and monitor are all working. The technician runs internal diagnostics on the PC, but the hard drive is nor recognized. Which of the following messages will be displayed?

• A. NTLDR not found
• B. No boot device available
• C. Operating system not found
• D. BIOS ROM checksum error

Answer: B

NEW QUESTION 25
Ann, a user, is attempting to log in to her email service form a third-party email client on her phone. When Ann enters her usual username and password, she receives an error message saying the credentials are invalid.
Ann then decides to reset her email password, but after the reset, the new credentials still do not work in the third-party email client.
Which of the following settings or features is responsible for the problems Ann is experiencing?

• A. Full device encryption
• B. Account lock
• C. Multifactor authentication
• D. Strong password requirements

Answer: C

NEW QUESTION 26
Which of the following provide the BEST security for a server room? (Select two.)

• A. Badge reader
• B. Bollard
• C. Biometric lock
• D. Cable lock
• E. USB token
• F. Privacy window shades

Answer: AC

NEW QUESTION 27
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