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Q1. A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system’s BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the process fails.…
Q1. Ann, a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured?A. ChannelsB. DHCPC. Port forwardingD. FirmwareView AnswerAnswer: CQ2. A technician has upgraded the BIOS of a system that is running with multiple hard drives. Afterward, the system will not boot and displays an…
Q1. Which of the following would typically require the use of a punchdown tool to connect a cable to the network switch?A. RouterB. RepeaterC. Patch panelD. PoE injectorView AnswerAnswer: CQ2. A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing.…
Q1. A technician is building a gaming PC for a user. The user wants to dual boot between Windows XP 32-bit and a 64-bit version of Windows 7 as some of the games require XP. The user requests the following specifications:64-bit i7 processor, (consisting of 6 cores @ 3.0GHz) 16 GB of RAM (consisting of two 8 GB modules) One…
Q1. DRAG DROPView AnswerAnswer: Q2. On an ATX motherboard, the 4-pin auxiliary power connector provides which of the following?A. Additional power to onboard devicesB. Additional power to PCIx peripheral cardsC. Additional power to the South BridgeD. Additional power to the CPU voltage regulatorView AnswerAnswer: DQ3. A user is unable to show an Android smartphone display on a TV. Which of…
Q1. DRAG DROPDrag and drop the following speeds to the appropriate wireless standard. Tokens may be used more than once.View AnswerAnswer: Q2. A technician would like to connect to a computer using remote desktop. Which of the following ports does remote desktop use by default?A. 22B. 443C. 3389D. 8080View AnswerAnswer: CQ3. A technician is working on a laptop with a…
Q1. Which of the following is a public IP address?A. 10.45.xxx.xxxB. 169.254.xxx.xxxC. 173.16.xxx.xxxD. 192.168.xxx.xxxView AnswerAnswer: CQ2. Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during her presentation yesterday. Which of the following troubleshooting steps should be completed?A. Use a multimeter to test voltage.B. Replace the laptop with a new one.C. Replace…
Q1. Which of the following protocols would be used for file sharing between MAC OS and Windows OS workstations on a LAN?A. IMAPB. SMBC. SSHD. RDPView AnswerAnswer: BQ2. A technician cannot communicate with one particular IP address and needs to narrow down where the traffic is stopping. Which of the following commands would be used to determine this?A. nslookupB. ipconfigC.…
Q1. A technician is troubleshooting an expansion card in a computer that allows the computer to receive faxes over a VoIP line. The line connected to the expansion card is MOST likely which of the following cable types?A. CoaxialB. CAT3C. CAT6D. Multi-mode fiberE. Single-mode fiberView AnswerAnswer: CQ2. Which of the following memory types is primarily used in laptops?A. SDRAMB. DDR2C.…
Q1. Which of the following devices transmits data to all ports regardless of final destination?A. FirewallB. RouterC. SwitchD. HubView AnswerAnswer: DQ2. Which of the following features is an advantage of a switch over a hub?A. A switch routes packets instead of frames to different networks.B. A switch divides bandwidth among connected devices.C. A switch broadcasts the data frames to every…
Q1. A technician receives a call that a client’s PC is not booting after a recent test of the building’s back-up generators. When the technician arrives, it is discovered that, once powered on, there is no output display or POST beep codes. Furthermore, after 15 seconds, the system’s fans begin running much louder and faster. Which of the following is…
Q1. Ann, a user, has recently installed a new Blu-Ray ROM in her desktop computer. The computer recognizes the device as a DVD-ROM. Which of the following actions would enable the system to recognize the device as a Blu-Ray device?A. The operating system must be upgraded to Windows Ultimate.B. Flash the system’s motherboard CMOS.C. Upgrade to the latest Windows Media…
Q1. A technician is asked to upgrade RAM in a laptop from 4GB to 8GB. Which of the following should the technician do FIRST?A. Download the newest motherboard driversB. Enable TPMC. Review the vendor laptop documentationD. Flash the BIOSView AnswerAnswer: CQ2. A technician is working on a server with high latency on the mapped network drive. Upon entry into the…
Q1. There are 20 laptops in a room and they all need to connect wirelessly to the network. Which of the following would be the BEST device to use?A. SwitchB. RouterC. Access pointD. HubView AnswerAnswer: CQ2. An employee wants to work more efficiently from home. The IT manager suggests the employee consider purchasing a device that will allow use of…
Q1. The device that allows two different networks to communicate with one another is:A. a repeater.B. a hub.C. a router.D. an access point.View AnswerAnswer: CQ2. The technician would like to upgrade a workstation by adding a USB 3.0 card, and updgarding the video card, sound card, and NIC. The technician is concerned about power consumption by the expansion cards. Which…
Q1. Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the following is the FIRST step the technician should perform?A. Remove the laptop bezelB. Document and label each cable and screw locationC. Organize the replacement partsD. Refer to the manufacturer’s…
Q1. DRAG DROPA customer has requested two custom PCs, one for his family room and one for his home office. The family room PC will be used by all the family members and should be able to playhigh definition movies and show family pictures. The office PC is used for the customer's architectural design business and should be able to…
Q1. A technician is installing a new TV tuner on a Windows 7 HTPC and no channels are showing up. Which of the following is the MOST likely cause?A. The TV cable is connected to the FM/AM input.B. The TV tuner card does not support HD channels.C. The TV tuner card is not properly seated.D. The cable signal is too…
Q1. A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?A. Look for the setting in control panelB. Toggle the dual display function keyC. Change the screen orientationD.…
Q1. The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the following issues are the MOST likely reasons? (Select TWO).A. The source cable is disconnectedB. The monitor’s brightness is set too lowC. The backlighting of the monitor is faultyD. The monitor’s contrast is set too highE. No device is sending…
Q1. A client’s computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems?A. nbtstatB. tracertC. nslookupD. netstatView AnswerAnswer: BQ2. Which of the following would need to be enabled on a mobile phone to share its Internet connection with multiple devices simultaneously?A. NFCB.…
Q1. A technician upgrades an older computer to Windows 8. The computer is running unusually slow, but the hardware has no problems and is adequate for the OS. Which of the following is the MOST likely solution?A. Change the boot sequenceB. Switch the BIOS to UEFIC. Defragment the hard driveD. Enable virtualizationView AnswerAnswer: : CQ2. A user wants to enable…
Q1. After receiving a call from an executive, a technician walks into a meeting room to find that the projector is not showing the screen of the executive’s laptop. The projector shows a message that reads “No video signal”. Which of the following is the FIRST thing that the technician should do?A. Adjust the laptop's screen brightnessB. Replace the projector's…
Q1. Which of the following expansion ports would be used to enable transfer of power, data, and video to peripheral devices on an Apple computer?A. HDMI VideoB. LightningC. USB 2.0D. ThunderboltView AnswerAnswer: : DQ2. A technician needs to boot a PC from a USB drive. Which of the following settings should be disabled to accomplish this task?A. Fast BootB. UEFI…
Q1. Which of the following cable connection types is an example of a mini DIN?A. BNCB. PS/2C. RCAD. DB9View AnswerAnswer: BQ2. Which of the following RAM types supports triple channel configurations?A. RAMBUSB. DDRC. DDR3D. DDR2View AnswerAnswer: CQ3. A technician is building a workstation that is to be used as an HTPC and will sit next to the audio receiver. Which…
Q1. A user is searching for a piano keyboard to connect to a PC. The user would like the keyboard to communicate with the PC. Which of the following features should the user look for on a piano keyboard to BEST facilitate this?A. MIDIB. USBC. TCPD. HDMIView AnswerAnswer: AQ2. Which of the following adapters causes the LEAST amount of signal…
Q1. A user wishes to dispose of a CRT monitor that is no longer working. Which of the following steps should a technician complete before proceeding with the disposal?A. Break the glass in the CRT in a controlled environment to prevent injuryB. Discharge all capacitors in the CRT and remove them before disposalC. Ensure familiarity and compliance with all relevant…
Q1. A network administrator has a requirement to implement a WiFi hot-spot for the public. Which of the following should be used for secure access?A. WEP and TKIPB. WPA2 and AESC. WPA and static IPsD. WPA2 and MAC filteringView AnswerAnswer: BQ2. Which of the following memory types is primarily used in laptops?A. SDRAMB. DDR2C. ECCD. SODIMMView AnswerAnswer: DQ3. A technician…
Q1. A user wants to reduce the amount of paper consumed on a multi-function printer. Which of the following settings should be configured to achieve this outcome?A. OrientationB. DuplexC. CollateD. Economy inkView AnswerAnswer: BQ2. DRAG DROPA customer, Ann, has requested two custom PCs. one to be used for gaming and the other to be used as a virtualization workstation for…
Q1. A user is notified of file system errors on an external hard drive. Which of the following tools can be used to repair common errors on the drive?A. chkdskB. diskpartC. formatD. sfcView AnswerAnswer: : AQ2. Which of the following connectors can be used for video, audio, and storage devices?A. DVIB. DisplayPortC. HDMID. ThunderboltView AnswerAnswer: DQ3. Which of the following…
Q1. A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?A. Look for the setting in control panelB. Toggle the dual display function keyC. Change the screen orientationD.…
Q1. Ann, a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured?A. ChannelsB. DHCPC. Port forwardingD. FirmwareView AnswerAnswer: CQ2. The technician would like to upgrade a workstation by adding a USB 3.0 card, and updgarding the video card, sound card, and NIC. The technician…
Q1. DRAG DROPDrag and drop the characteristics to the correct printer types. Options may be used once.View AnswerAnswer: Q2. A technician is giving a safety class to new employees. Which of the following contains potentially dangerous voltages and should be handled with care, even if the power hasbeen recently disconnected?A. Laser printerB. Wireless routerC. Paper shredderD. CRT monitorView AnswerAnswer: DQ3.…
Q1. A technician finds an external hard drive with the markings “IEEE 1394” on it. Which of the following cable types would be needed to view the contents of this drive?A. EthernetB. eSATAC. FireWireD. MicroUSBView AnswerAnswer: : CQ2. Which of the following is used to facilitate communications with a user’s smartphone in order to make purchases and payments by proximity?A.…
Q1. A video projector shows the image from a laptop, but everything is colored blue. Which of the following is the MOST likely the cause?A. Dead pixelsB. Video resolutionC. Failing lampD. VGA connectionView AnswerAnswer: DQ2. Which of the following would typically require the use of a punchdown tool to connect a cable to the network switch?A. RouterB. RepeaterC. Patch panelD.…
Q1. A technician has just installed a wireless access point in a customer’s home office. While testing the network and browsing the Internet, the technician finds that the connection is not stable, speeds are slow, and websites sometimes do not load. Which of the following should the technician do FIRST?A. Re-enable the broadcasting of the access point’s SSID so it…
Q1. A company wants to conserve paper without limiting the ability to print. Which of the following settings needs to be configured?A. OrientationB. DuplexC. CollateD. QualityView AnswerAnswer: BQ2. A company is converting to LCD monitors and needs to properly dispose of all CRT monitors. Which of the following is an important consideration when disposing of CRT monitors?A. The materials within…