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Q1. The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the following issues are the MOST likely reasons? (Select TWO).
A. The source cable is disconnected
B. The monitor’s brightness is set too low
C. The backlighting of the monitor is faulty
D. The monitor’s contrast is set too high
E. No device is sending source video
Answer: A,E
Q2. Android smartphones are typically different from other smartphone devices in that:
A. Android devices use apps that are more secure than other devices.
B. Android devices use open source operating systems.
C. Android devices can only operate with a proprietary operating system.
D. Android devices can receive apps from different sources.
Answer: B
Q3. Which of the following connectors are commonly used for fiber optic cables?
A. RJ-11 and RJ-45
B. ST and LC
C. F-connectors
D. BNC
Answer: B
Q4. Which of the following external ports would a technician use to connect a keyboard? (Select TWO).
A. eSATA
B. IEEE 1394
C. USB
D. PS/2
E. VGA
Answer: C,D
Q5. Which of the following is a public IP address?
A. 10.45.xxx.xxx
B. 169.254.xxx.xxx
C. 173.16.xxx.xxx
D. 192.168.xxx.xxx
Answer: C
Q6. A user reports the cursor jumps around when typing in documents on a new laptop. Which of the following is MOST likely causing the issue?
A. Touchpad settings
B. Screen calibration
C. Incompatible software
D. Unsigned hardware
Answer: A
Q7. After migrating a network-based print queue to a new server, users are reporting that documents are not printing correctly and print jobs will error out or print garbled text. Which of the following actions will BEST resolve this issue for the affected users?
A. Install the correct drivers on the server.
B. Delete and reconnect to the print queue on the client machine.
C. Restart the print queues on the print server.
D. Reinstall the printer drivers on the client desktops.
Answer: A
Q8. A customer states that when booting up the workstation, there is a message that says “no operating system detected”; then, it continues to boot into the operating system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem?
A. Reinstall the operating system to reinstall the hardware drivers.
B. Modify the boot.ini within the operating system.
C. Modify the boot sequence within the UEFI.
D. Disable the TPM chip to turn off data encryption.
Answer: C
Q9. A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?
A. Change the screen orientation
B. Replace the video card
C. Connect an external monitor
D. Update the video card drivers
Answer: A
Q10. A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives?
A. Controller firmware
B. Power requirements
C. File system type
D. System BIOS
Answer: A
Q11. A video projector shows the image from a laptop, but everything is colored blue. Which of the following is the MOST likely the cause?
A. Dead pixels
B. Video resolution
C. Failing lamp
D. VGA connection
Answer: D
Q12. Ann, a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured?
A. Channels
B. DHCP
C. Port forwarding
D. Firmware
Answer: C
Q13. CORRECT TEXT
Laura, a customer, has instructed you to configure her home office wireless access point. Laura plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible. Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks. Laura requests that the default settings be changed to the following.
Wireless Name: HomeWiFi Shared Key: CompTIA Router Password: Secure$1 Finally, Laura wants to ensure that only her laptop and SmartPhone can connect to the network.
Laptop: IP Address 192.168.1.100
Hardware Address: 00:0A:BF:03:C4:54
SmartPhone: IP Address 192.168.1.101
Hardware Address: 09:2C:D0:22:3F:11
Instructions: Select Laura's house in the diagram to configure her wireless network. Once the wireless network tabs are configured, select the save button and then the done button to submit.
Answer:
Q14. A technician has 2GB of data that needs to be backed up from a customer’s Windows 7 computer. Which of the following storage media should the technician use?
A. DVD-RW
B. CD-RW
C. DVD-ROM
D. CD-ROM
Answer: A
Q15. A technician has upgraded the BIOS of a system that is running with multiple hard drives. Afterward, the system will not boot and displays an error message “Operating system not found”. Which of the following is the FIRST thing the technician should inspect?
A. The hard drive type settings in the BIOS
B. The power supply connections to the hard drives
C. The boot sequence settings in the BIOS
D. The motherboard SATA connectors
Answer: C