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Q1. A technician has just installed a wireless access point in a customer’s home office. While testing the network and browsing the Internet, the technician finds that the connection is not stable, speeds are slow, and websites sometimes do not load. Which of the following should the technician do FIRST?
A. Re-enable the broadcasting of the access point’s SSID so it is visible to mobile devices.
B. Use a WiFi analyzer to ensure neighboring networks are not using the same channel.
C. Reconfigure network devices to use static IPs instead of DHCP-assigned addresses.
D. Change the signal encryption from WPA2 to WEP to ease transmission overhead.
Answer: B
Q2. A network technician has been tasked with deploying new VoIP phones on a network. When the technician plugs the Ethernet cable for the phone into the wall port, the phone fails to turn on. When the technician plugs the Ethernet cable directly into the computer, the computer is able to access the network. Which of the following is the MOST likely cause of this issue?
A. The network switch does not support PoE
B. The technician is connecting the phone to the wrong type of port
C. The firewall on the network is blocking access to the DHCP server
D. The Ethernet cable is the wrong type
Answer: A
Q3. Which of the following types of device cable types are used to connect output devices such as printers and scanners?
A. Parallel
B. eSATA
C. IDE
D. PATA
Answer: A
Q4. Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal?
A. DHCP
B. IPv6
C. DMZ
D. SSID
Answer: D
Q5. Which of the following network devices filters traffic of many different protocols based on a predetermined set of rules established by a system administrator?
A. Proxy
B. Switch
C. Firewall
D. Router
Answer: C
Q6. Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections?
A. RJ-45
B. Parallel
C. RJ-11
D. BNC
Answer: B
Q7. A user has downloaded an image file and needs to install an application from the image.
When trying to execute or open the file, an error is displayed. Which of the following should the user perform?
A. Download a different file from the website
B. Rename the extension of the file to a known extension
C. Verify the MD5 hash of the downloaded file
D. Mount the file as an emulated DVD
Answer: D
Q8. DRAG DROP
You would like to build a PC for storage redundancy. Select the appropriate IDE drives and build the PC for MAXIMUM performance, while using the MINIMUM amount of drives.
Answer:
Q9. A user, Ann, is preparing to travel abroad and wants to ensure that her laptop will work properly. Which of the following components of the laptop should be verified FIRST to ensure power compatibility before traveling?
A. Wall adapter
B. Battery
C. Power supply
D. Digitizer
Answer: A
Q10. Which of the following characteristics is generally found on a docking station that port replicators do not offer?
A. Replicators usually have more USB ports than docks.
B. Docks generally do not need separate power to function.
C. Docks have independent hardware that replicators lack.
D. Replicators have additional NIC that docks lack.
Answer: C
Q11. A user wishes to dispose of a CRT monitor that is no longer working. Which of the following steps should a technician complete before proceeding with the disposal?
A. Break the glass in the CRT in a controlled environment to prevent injury
B. Discharge all capacitors in the CRT and remove them before disposal
C. Ensure familiarity and compliance with all relevant local regulations
D. Ensure that the monitor is no longer working and repair if possible
Answer: C
Q12. Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video to the second monitor. Which of the following is MOST likely the cause of this anomaly?
A. The workstation battery needs to be replaced.
B. The NIC is functioning intermittently.
C. Failed driver updates for the workstation’s devices.
D. The surge protector lost AC power.
Answer: D
Q13. Which of the following devices would provide protection for electronic equipment in an area prone to intermittent, unstable power?
A. Power strip
B. Surge suppressor
C. Uninterruptible power supply
D. Line conditioner
Answer: C
Q14. A group of users need to connect directly to a printer with continuous access. Which of the following connection types will achieve this?
A. Serial
B. Ethernet
C. USB
D. eSATA
Answer: B
Q15. A client, Ann, is having issues with a PC shutting down. There are no error messages displayed before the system powers off. Ann reports that this started after she installed and began using CAD software. The hard drive, video card, and RAM all meet the software requirements and have passed diagnostics. Which of the following is MOST likely the issue?
A. The video card has 3D acceleration disabled.
B. The hard drive is IDE instead of SATA.
C. The hard drive needs to be repartitioned.
D. The PSU is underpowered for the system.
Answer: D