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Q1. A technician is installing a new TV tuner on a Windows 7 HTPC and no channels are showing up. Which of the following is the MOST likely cause?
A. The TV cable is connected to the FM/AM input.
B. The TV tuner card does not support HD channels.
C. The TV tuner card is not properly seated.
D. The cable signal is too weak.
Answer: A
Q2. Which of the following RAM types can continue working if there is corrupt data?
A. Non-parity
B. Dual channel
C. Buffered
D. ECC
Answer: D
Q3. Which of the following monitor technologies provide the widest viewing angle with rich colors and consistent backlighting? (Select TWO).
A. Light Emitting Diode
B. In-Plane Switching
C. Plasma
D. Twisted Nematic
E. Cold Cathode Fluorescent Lamp
Answer: A,B
Q4. A user is unable to show an Android smartphone display on a TV. Which of the following settings should the technician check to resolve this issue?
A. Multi-window
B. Air view
C. Air browse
D. Screen mirroring
Answer: D
Q5. A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to identify the issue?
A. ESD strap
B. PSU tester
C. Cable tester
D. Loopback plug
Answer: B
Q6. Which of the following uses a single connector to deliver both video and audio?
A. DVI
B. Serial
C. VGA
D. HDMI
Answer: D
Q7. Which of the following is an advantage of using static IP addresses for a business?
A. High availability
B. Simplifies IP management
C. Lower security risk
D. Scalability for upgrades
Answer: A
Q8. Two drives in a RAID 5 have failed. Which of the following will the technician need to implement?
A. Replace the failed drives and restore the data from backup to the RAID.
B. Replace one of the failed drives and run the RAID repair.
C. Replace the failed drives and format the RAID using the quick option.
D. Replace one of the failed drives and repair the RAID using system utilities.
Answer: A
Q9. A technician is setting up a printer in a training room. The trainer needs to be able to print multiple copies of the training documentation for the classes. Which of the following should the technician configure on the printer to facilitate this?
A. Scanning
B. Collating
C. Faxing
D. Duplexing
Answer: B
Q10. A client’s computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems?
A. nbtstat
B. tracert
C. nslookup
D. netstat
Answer: B
Q11. A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician recommend to the customer?
A. Lightning
B. KVM switch
C. USB 3.0
D. Docking station
Answer: D
Q12. A user reports that the mouse is not working properly. The technician notices on the user’s
workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the cause of the issue?
A. Failed Operating System
B. Faulty mouse
C. Faulty CPU
D. Not enough memory
Answer: D
Q13. A technician is troubleshooting a desktop that is having intermittent issues with locking up and system errors. The technician suspects that the problem might be that not enough power is getting to the motherboard. Which of the following tools would a technician use to determine if the hypothesis is correct?
A. POST card
B. Loopback plug
C. Multimeter
D. Cable tester
Answer: C
Q14. A technician has connected a laptop to a television via HDMI cable. The entire display cannot be seen on the television. Which of the following settings should the technician modify?
A. Keystone
B. Resolution
C. Privacy filter
D. Frame rate
Answer: B
Q15. A user works in a public kiosk where their laptop is susceptible to theft. The information can be remotely wiped so data loss is not a concern. Which of the following options should be considered to secure the laptop?
A. Use data encryption.
B. Use a cable lock.
C. Use multifactor authentication.
D. Use a strong password.
Answer: B