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Q1. A technician finds an external hard drive with the markings “IEEE 1394” on it. Which of the following cable types would be needed to view the contents of this drive?
A. Ethernet
B. eSATA
C. FireWire
D. MicroUSB
Answer: : C
Q2. Which of the following is used to facilitate communications with a user’s smartphone in order to make purchases and payments by proximity?
A. Bluetooth
B. IR
C. NFC
D. WPS
Answer: C
Q3. A network technician connects a tone generator to an RJ-45 drop. Which of the following is the MOST likely reason for doing this?
A. To validate proper wiring of the network jack
B. To confirm continuity of the conductors
C. To locate the position of the cable on a patch panel
D. To test the transmission quality of the connection
Answer: C
Q4. A user opens a service ticket for a laser printer that has paper jams. Lately, jamming has become more frequent. The technician recreates the problem and checks the printer logs for more information about the printer. Which of the following choices are MOST likely fixes to this problem? (Select TWO).
A. Clean and inspect the laser drum assembly
B. Clean and inspect the entire paper path
C. Use the printer maintenance kit to replace parts
D. Replace the paper exit assembly switch
E. Clean and replace the paper out sensor
F. Clean the fuser cold roller and verify fuser operation
Answer: B,C
Q5. Which of the following would likely be the MOST cost-effective media to use for storing 8GB of data?
A. DVD RW
B. CD-ROM
C. Tape backup
D. DVD+R DL
Answer: D
Q6. A technician receives a call that a client’s PC is not booting after a recent test of the building’s back-up generators. When the technician arrives, it is discovered that, once powered on, there is no output display or POST beep codes. Furthermore, after 15 seconds, the system’s fans begin running much louder and faster. Which of the following is the MOST likely issue?
A. The motherboard was damaged by the power test.
B. The PC’s RAM was affected by ESD.
C. The power supply was damaged and is nonfunctional.
D. The hard drive was erased due to the power test.
Answer: A
Q7. Which of the following devices does a technician need to calibrate as part of an installation?
A. Mouse
B. Touch screen
C. Keyboard
D. Video card
Answer: : B
Q8. Which of the following devices transmits data to all ports regardless of final destination?
A. Firewall
B. Router
C. Switch
D. Hub
Answer: D
Q9. A client’s computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems?
A. nbtstat
B. tracert
C. nslookup
D. netstat
Answer: B
Q10. The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the following issues are the MOST likely reasons? (Select TWO).
A. The source cable is disconnected
B. The monitor’s brightness is set too low
C. The backlighting of the monitor is faulty
D. The monitor’s contrast is set too high
E. No device is sending source video
Answer: A,E
Q11. Which of the following adapter types uses a 7-pin cable to transmit video signals?
A. RGB
B. S-Video
C. HDMI
D. DVI
Answer: : B
Q12. A technician replaces a defective 250GB hard drive in a desktop with a 2TB hard drive. After installation, the computer detects the new 2TB drive as a 250GB drive. Which of the following should the technician do to fix this issue?
A. Reinstall the drive
B. Patch the OS
C. Upgrade the driver
D. Flash the BIOS
Answer: D
Q13. A user wants to extend a PC’s capacity by connecting external devices. Which of the following connectors will allow the user to accomplish this? (Select TWO).
A. eSATA
B. IEEE 1394
C. SATA
D. EIDE
E. IDE
Answer: A,B
Q14. Which of the following devices requires 12V of power from the power supply?
A. Serial Port Card
B. CD-ROM Drive
C. Parallel Port
D. Audio Jack
Answer: B
Q15. A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system’s BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the process fails. Which of the following
is MOST likely the cause of failure?
A. The boot CD has failed and needs to be replaced.
B. The hard drive needs to have its configuration manually defined in the BIOS.
C. The PC’s power supply is not providing enough power to the new hard drive.
D. The hard drive has not been partitioned correctly.
Answer: D