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Q1. DRAG DROP
A customer has requested two custom PCs, one for his family room and one for his home office. The family room PC will be used by all the family members and should be able to playhigh definition movies and show family pictures. The office PC is used for the customer's architectural design business and should be able to handle the intensive design work and multitasking the customer performs. The office PC must be configured with more power efficient computing than the family room PC.
Instructions: Use the tabs at the top to switch between the PCs. Objects should be placed on the appropriate slot/display areas and can only be used once. All slot/display areas should be filled. Once the simulation is complete select the done button to submit.
Answer:
Q2. A technician is tasked with finding and labeling where a network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to use?
A. Ethernet cable tester
B. Tone generator and probe
C. RJ-45 loopback plug
D. Patch panel punchdown tool
Answer: B
Q3. For which of the following types of printers should a technician obtain a maintenance kit containing a fuser, transfer roller, and pickup rollers?
A. Thermal
B. Impact
C. Inkjet
D. Laser
Answer: D
Q4. After setting up a new computer, a user states that the mouse and keyboard will not work. Which of the following is the MOST likely reason?
A. The network cable is disconnected
B. The PS/2 connectors are switched
C. The USB connectors are switched
D. The hard drive is unplugged
Answer: B
Q5. When troubleshooting a PC that intermittently shuts off, which of the following should be monitored?
A. Boot sequence
B. CPU temperature
C. SMART status
D. TPM module
Answer: B
Q6. Which of the following MUST be configured when trying to start a machine with a DVD?
A. TPM
B. Virtualization support
C. BIOS security
D. Boot order
Answer: D
Q7. A user is searching for a piano keyboard to connect to a PC. The user would like the keyboard to communicate with the PC. Which of the following features should the user look for on a piano keyboard to BEST facilitate this?
A. MIDI
B. USB
C. TCP
D. HDMI
Answer: A
Q8. Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during her presentation yesterday. Which of the following troubleshooting steps should be completed?
A. Use a multimeter to test voltage.
B. Replace the laptop with a new one.
C. Replace the battery.
D. Connect an external display device.
Answer: D
Q9. A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem?
A. Update drivers
B. Reseat the video card
C. Use OSD tools
D. Replace the monitor
Answer: C
Q10. Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections?
A. RJ-45
B. Parallel
C. RJ-11
D. BNC
Answer: B
Q11. A new employee has reported that print jobs are printing as garbled text. Which of the following is MOST likely the reason for this issue?
A. The printer needs a maintenance kit installed
B. The network cable on the printer is unplugged
C. The workstation has the incorrect drivers installed
D. The employee does not have the proper permissions
Answer: C
Q12. A user is attempting to print a color document but it will not print in color. Which of the following should the technician do FIRST to fix the problem?
A. Reset printer IP address.
B. Change color toner cartridge.
C. Check grayscale setting.
D. Reinstall printer driver.
Answer: C
Q13. A technician is connecting a PoE enabled phone and needs to run the drop from the switch that is 55 meters (180.4 feet) away. Which of the following cable types would be the MOST suitable for this purpose?
A. Fiber
B. Coaxial
C. CAT3
D. CAT6
Answer: D
Q14. Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video to the second monitor. Which of the following is MOST likely the cause of this anomaly?
A. The workstation battery needs to be replaced.
B. The NIC is functioning intermittently.
C. Failed driver updates for the workstation’s devices.
D. The surge protector lost AC power.
Answer: D
Q15. The Tower of Hanoi is MOST likely configured in a system which implements:
A. a high RPM drives.
B. a tape drive.
C. an externally attached storage.
D. a RAID configuration.
Answer: B