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Q1. Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the following is the FIRST step the technician should perform?
A. Remove the laptop bezel
B. Document and label each cable and screw location
C. Organize the replacement parts
D. Refer to the manufacturer’s documentation
Answer: D
Q2. A customer signed up for the mobile pay service to use with their first generation smartphone but it does not work at any place that supports the mobile pay service. Which of the following is missing from the customer’s smartphone?
A. RFID
B. IMSI
C. NFC chip
D. Bluetooth
Answer: C
Q3. A user is noticing fine black particles on printouts and in the printer itself. Which of the following tools is recommended to fix this issue?
A. Denatured alcohol
B. Toner vacuum
C. Compressed air
D. Moist towel
Answer: : B
Q4. A technician is asked to install Microsoft office directly on a customer’s computing device. The technician notifies the customer that office cannot be installed directly on that device. Which of the following device types does the customer have?
A. Mac
B. Thick client
C. Thin client
D. Phablet
Answer: C
Q5. On an ATX motherboard, the 4-pin auxiliary power connector provides which of the following?
A. Additional power to onboard devices
B. Additional power to PCIx peripheral cards
C. Additional power to the South Bridge
D. Additional power to the CPU voltage regulator
Answer: D
Q6. DRAG DROP
Drag and drop the following speeds to the appropriate wireless standard. Tokens may be used more than once.
Answer:
Q7. A technician is building a workstation that is to be used as an HTPC and will sit next to the audio receiver. Which of the following form factors would the technician MOST likely use because of its size?
A. ATX
B. Mini-ITX
C. AT
D. Micro-ATX
Answer: B
Q8. A client, Joe, has reported issues with the back cover of his company-issued smartphone. Joe stated that it seems to either come off on its own, or will not seat properly on the phone. Which of the following is MOST likely the problem?
A. The MicroSD card is not installed properly.
B. The battery needs to be replaced.
C. The charging port is bent.
D. The smartphone has a non-OEM cover.
Answer: B
Q9. A user is reporting that a desktop computer with a RAID 1 array is running slowly. Upon performing a reboot, the technician sees S.M.A.R.T. errors during boot up. Which of the following tools would the technician use FIRST to troubleshoot the errors?
A. diskpart
B. chkdsk
C. format
D. clean
Answer: B
Q10. Which of the following characteristics is generally found on a docking station that port replicators do not offer?
A. Replicators usually have more USB ports than docks.
B. Docks generally do not need separate power to function.
C. Docks have independent hardware that replicators lack.
D. Replicators have additional NIC that docks lack.
Answer: C
Q11. DRAG DROP
Place the appropriate token next to each graphic
Answer:
Q12. Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Select TWO).
A. Molex
B. SPDIF
C. eSATA
D. HDMI
E. USB 3.0
F. CAT6e
Answer: C,E
Q13. A customer wants to transfer data from the DVR to a DVD. Which of the following should be used on a workstation in order to extract the data for archiving?
A. Optical drive
B. Capture card
C. Thunderbolt
D. External storage
Answer: B
Q14. Which of the following devices requires 12V of power from the power supply?
A. Serial Port Card
B. CD-ROM Drive
C. Parallel Port
D. Audio Jack
Answer: B
Q15. Which of the following types of media connectors carries digital video as well as audio?
A. DVI-D
B. DVI-A
C. HDMI
D. VGA
Answer: C