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Q1. A technician receives a call that a client’s PC is not booting after a recent test of the building’s back-up generators. When the technician arrives, it is discovered that, once powered on, there is no output display or POST beep codes. Furthermore, after 15 seconds, the system’s fans begin running much louder and faster. Which of the following is the MOST likely issue?
A. The motherboard was damaged by the power test.
B. The PC’s RAM was affected by ESD.
C. The power supply was damaged and is nonfunctional.
D. The hard drive was erased due to the power test.
Answer: A
Q2. A technician receives a report from a client that is having issues with colors on a monitor. The technician notices that the monitor does not appear to have any red hues. The technician sees that the monitor has two types of inputs, VGA is currently in use, and the HDMI cable is not. The technician powers down the system and switches from using the VGA cable to the HDMI cable and the issue is resolved. Which of the following was MOST likely the issue?
A. One of the pins on the VGA cable was damaged.
B. The monitor did not natively support VGA input.
C. The PC was originally configured to output to HDMI.
D. The video card drivers were out of date.
Answer: A
Q3. A technician is notified of an inkjet printer not printing properly. The user’s computer has the printer software loaded and is not displaying any errors. A test print was performed, with one of the colors not printing properly. Which of the following would the technician typically perform FIRST to resolve the issue?
A. Replace cartridges
B. Run a cleaning page
C. Clean heads
D. Clean fuser assembly
Answer: C
Q4. A small company needs to print several color copies of the same contract to go to various departments and customers. Which of the following printers will be the QUICKEST?
A. 3D printing
B. Thermal printing
C. Impact printing
D. Laser printing
Answer: D
Q5. A home user’s PC has an over-clocked CPU with a relatively small heat sync, small fans on the 800W power supply, and a high-end video card. Which of the following is the recommended solution that will manage heat more effectively?
A. Replace the CPU heat sync with a high RPM fan
B. Purchase an energy efficient power supply
C. Not over-clocking the CPU
D. Liquid cooling system
Answer: D
Q6. A technician is installing a wireless router to be used as an access point. The company firewall will assign IP addresses to devices on the wireless network. Which of the following settings does the technician need to disable on the wireless router to accomplish this?
A. NAT
B. DMZ
C. PAT
D. DHCP
Answer: D
Q7. A user reports that the cursor jumps to random screen locations when typing on a laptop computer. Which of the following devices is MOST likely causing this?
A. The touchpad
B. The mouse wheel
C. The multimedia keys
D. The digitizer
Answer: A
Q8. A user opens a service ticket for a laser printer that has paper jams. Lately, jamming has become more frequent. The technician recreates the problem and checks the printer logs for more information about the printer. Which of the following choices are MOST likely fixes to this problem? (Select TWO).
A. Clean and inspect the laser drum assembly
B. Clean and inspect the entire paper path
C. Use the printer maintenance kit to replace parts
D. Replace the paper exit assembly switch
E. Clean and replace the paper out sensor
F. Clean the fuser cold roller and verify fuser operation
Answer: B,C
Q9. A customer is reporting that after removing a laptop from the docking station and bringing it home, the cursor occasionally jumps around the screen while the customer is typing. Which of the following should the technician do to mitigate this issue?
A. Disable the touch pad on the laptop
B. Install new keyboard drivers for the laptop
C. Install new drivers for the docking station
D. Disable the keyboard on the laptop
Answer: : A
Q10. Which of the following devices transmits data to all ports regardless of final destination?
A. Firewall
B. Router
C. Switch
D. Hub
Answer: D
Q11. Which of the following is required during the installation of a digitizer?
A. Must be connected to the Internet
B. Must be cleaned
C. Must have the latest software installed
D. Must be calibrated
Answer: D
Q12. Which of the following would need to be enabled on a mobile phone to share its Internet connection with multiple devices simultaneously?
A. NFC
B. Bluetooth
C. Hotspot
D. Tethering
Answer: C
Q13. Video editing workstations require the fastest hard drive access times with large storage capacity. Which of the following hard disk setups would be MOST ideal for the described computer?
A. Two 500 GB SATA2 hard drives used in a JBOD array
B. Two 500 GB SATA2 hard drives in a hardware RAID 0
C. Two 500 GB SATA2 hard drives in a hardware RAID 1
D. Two 500 GB SATA2 hard drives in a software RAID 0
Answer: B
Q14. Which of the following are the BEST features to include in a Home Theater PC? (Select TWO).
A. Liquid Cooling
B. VGA Output
C. Dual Monitors
D. Digital Audio
E. HDMI Output
F. NFC Capability
Answer: D,E
Q15. A group of users need to connect directly to a printer with continuous access. Which of the following connection types will achieve this?
A. Serial
B. Ethernet
C. USB
D. eSATA
Answer: B