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Q1. Which of the following protocols would be used for file sharing between MAC OS and Windows OS workstations on a LAN?
A. IMAP
B. SMB
C. SSH
D. RDP
Answer: B
Q2. A technician cannot communicate with one particular IP address and needs to narrow down where the traffic is stopping. Which of the following commands would be used to determine this?
A. nslookup
B. ipconfig
C. nbtstat
D. ping
E. tracert
Answer: E
Q3. Recently a company updated their network infrastructure. A user reports that a laptop is experiencing slower network speeds since the update. Which of the following would the technician replace, rather than purchase a new device?
A. Wireless NIC
B. CPU
C. RAM
D. Hard drive
Answer: A
Q4. Which of the following adapter types uses a 7-pin cable to transmit video signals?
A. RGB
B. S-Video
C. HDMI
D. DVI
Answer: : B
Q5. A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem?
A. Update drivers
B. Reseat the video card
C. Use OSD tools
D. Replace the monitor
Answer: C
Q6. A user is reporting that a desktop computer with a RAID 1 array is running slowly. Upon performing a reboot, the technician sees S.M.A.R.T. errors during boot up. Which of the following tools would the technician use FIRST to troubleshoot the errors?
A. diskpart
B. chkdsk
C. format
D. clean
Answer: B
Q7. A customer has left a computer monitor on over the weekend and now notices slight discoloration of the screen. This is an example of:
A. a failing backlight.
B. burn in.
C. a bad inverter.
D. dead pixels.
E. EMI.
Answer: B
Q8. Which of the following is an advantage of using DHCP for network addressing?
A. Simplified configuration
B. More addresses are available
C. Faster connection speeds
D. Lower latency times
Answer: A
Q9. A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process?
A. Connect an external monitor into the laptop to determine if the LCD has failed.
B. Boot the system from either a boot CD or other removable media type.
C. Disconnect the AC and battery power and hold the power button for several seconds.
D. Remove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the laptop.
Answer: C
Q10. Two drives in a RAID 5 have failed. Which of the following will the technician need to implement?
A. Replace the failed drives and restore the data from backup to the RAID.
B. Replace one of the failed drives and run the RAID repair.
C. Replace the failed drives and format the RAID using the quick option.
D. Replace one of the failed drives and repair the RAID using system utilities.
Answer: A
Q11. A user wants to enable hands-free for a smartphone in a car. Which of the following needs to be performed?
A. Enable WiFi
B. Driver installation
C. Device pairing
D. Enable NFC
Answer: C
Q12. Android smartphones are typically different from other smartphone devices in that:
A. Android devices use apps that are more secure than other devices.
B. Android devices use open source operating systems.
C. Android devices can only operate with a proprietary operating system.
D. Android devices can receive apps from different sources.
Answer: B
Q13. Which of the following are factors when designing a home theater PC?
A. Wireless NIC
B. Audio frequency
C. Video refresh rate
D. Video output
Answer: D
Q14. A user wants to quickly share pictures between mobile devices. The devices will be in close proximity so the necessity of a third party service and/or another networking device is not required. Which of the following is the BEST option for this scenario?
A. NFC
B. USB
C. IR
D. WiFi
Answer: A
Q15. Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Select TWO).
A. Molex
B. SPDIF
C. eSATA
D. HDMI
E. USB 3.0
F. CAT6e
Answer: C,E