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Q1. Which of the following is a public IP address?
A. 10.45.xxx.xxx
B. 169.254.xxx.xxx
C. 173.16.xxx.xxx
D. 192.168.xxx.xxx
Answer: C
Q2. Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during her presentation yesterday. Which of the following troubleshooting steps should be completed?
A. Use a multimeter to test voltage.
B. Replace the laptop with a new one.
C. Replace the battery.
D. Connect an external display device.
Answer: D
Q3. Which of the following adapters converts an analog signal to a digital signal?
A. S-Video to RCA
B. HDMI to VGA
C. VGA to DVI-D
D. DVI-D to HDMI
Answer: C
Q4. A laptop logon screen can barely be seen, despite adjusting the display’s brightness setting. Which of the following display components is defective?
A. Backlight
B. Digitizer
C. Inverter
D. Polarizer
Answer: A
Q5. Which of the following ports is typically used for sending email?
A. 21
B. 22
C. 23
D. 25
Answer: D
Q6. A workstation has a network link light, but it cannot access internal network resources. Which of the following is the MOST likely cause of the issue?
A. Slow transfer speeds
B. IP address conflict
C. Incorrect gateway
D. Packet collisions
Answer: B
Q7. A finance officer has submitted a request for a new wireless access point. The technician has set up the physical equipment and powered it on, but the router will not recognize it. Which of the following should the technician do to correct the problem?
A. Install firmware updates
B. Run Windows updates
C. Perform RPM updates
D. Use apt-get for updates
Answer: A
Q8. The technician is troubleshooting a connection issue between the switch and the wall jack. The user is plugged into the jack; however, there is no connection. The technician goes into the switch room to see if the cable is plugged into the switch, but none of the cables are labeled. Which of the following tools would the technician MOST likely use to find this
cable?
A. WiFi analyzer
B. Loopback plug
C. Multimeter
D. Tone generator
Answer: D
Q9. A technician wants to install a secondary IDE drive which will be configured for additional user storage on the same IDE channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the operating system is set to MA?
A. Place a jumper on both the MA and CS jumper block of the secondary drive.
B. Place a jumper on the MA jumper block of the secondary drive.
C. Place a jumper on both the SL and CS jumper block of the secondary drive.
D. Place a jumper on the SL jumper block of the secondary drive.
Answer: D
Q10. After a technician installs a video card, which of the following should the technician configure NEXT?
A. Resolution
B. Colors
C. Dots per inch
D. Refresh rate
Answer: A
Q11. A technician receives a report from a client that is having issues with colors on a monitor. The technician notices that the monitor does not appear to have any red hues. The technician sees that the monitor has two types of inputs, VGA is currently in use, and the HDMI cable is not. The technician powers down the system and switches from using the VGA cable to the HDMI cable and the issue is resolved. Which of the following was MOST likely the issue?
A. One of the pins on the VGA cable was damaged.
B. The monitor did not natively support VGA input.
C. The PC was originally configured to output to HDMI.
D. The video card drivers were out of date.
Answer: A
Q12. A user reports the inability to access a company server using the FTP protocol. A technician finds other ports to the server seem to work normally. The technician has determined the problem is an incorrectly configured software firewall on the user’s machine. Which of the following is MOST likely the cause?
A. Incoming connections on port 445 are blocked.
B. Outgoing connections on port 443 are blocked.
C. Incoming connections on port 143 are blocked.
D. Outgoing connections on port 80 are blocked.
E. Outgoing connections on port 21 are blocked.
Answer: E
Q13. A technician has connected a laptop to a television via HDMI cable. The entire display cannot be seen on the television. Which of the following settings should the technician modify?
A. Keystone
B. Resolution
C. Privacy filter
D. Frame rate
Answer: B
Q14. Which of the following BEST describes the reason a network administrator would task a technician with replacing a hub with a switch?
A. The hub did not provide PoE
B. The hub had too many collisions
C. The hub was out of ports
D. The hub had a bad port
Answer: B
Q15. A new company is thinking of upgrading its media workstation in the conference room. The computer will be predominantly used for graphically intensive presentations, slideshows, and video gaming tournaments. Which of the following BEST satisfies the needs of the company?
A. High-end video, high-end audio, multicore processor
B. Minimum RAM required, network connectivity, high-end cooling
C. Media streaming, file sharing, gigabit NIC, dual monitors, TV tuner
D. Network connectivity, TV tuner, surround sound audio, dual monitors
Answer: A