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Q1. A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system’s BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the process fails. Which of the following
is MOST likely the cause of failure?
A. The boot CD has failed and needs to be replaced.
B. The hard drive needs to have its configuration manually defined in the BIOS.
C. The PC’s power supply is not providing enough power to the new hard drive.
D. The hard drive has not been partitioned correctly.
Answer: D
Q2. A technician needs to set up a VPN for a small office. To ensure the network traffic is routed to the correct machine, which of the following MUST the technician do on the router to accommodate this?
A. Port forwarding
B. Port redundancy
C. Port triggering
D. Port selection
Answer: A
Q3. A technician has just installed a wireless access point in a customer’s home office. While testing the network and browsing the Internet, the technician finds that the connection is not stable, speeds are slow, and websites sometimes do not load. Which of the following should the technician do FIRST?
A. Re-enable the broadcasting of the access point’s SSID so it is visible to mobile devices.
B. Use a WiFi analyzer to ensure neighboring networks are not using the same channel.
C. Reconfigure network devices to use static IPs instead of DHCP-assigned addresses.
D. Change the signal encryption from WPA2 to WEP to ease transmission overhead.
Answer: B
Q4. After receiving a call from an executive, a technician walks into a meeting room to find that the projector is not showing the screen of the executive’s laptop. The projector shows a message that reads “No video signal”. Which of the following is the FIRST thing that the technician should do?
A. Adjust the laptop's screen brightness
B. Replace the projector's bulb
C. Verify the VGA cable is connected
D. Ensure secondary display is enabled
Answer: C
Q5. A video projector shows the image from a laptop, but everything is colored blue. Which of the following is the MOST likely the cause?
A. Dead pixels
B. Video resolution
C. Failing lamp
D. VGA connection
Answer: D
Q6. The Chief Executive Officer (CEO) of a company has requested outside access to a server within the company network so that sensitive documents can be worked on from home. Which of the following is the MOST appropriate tool to give the CEO the requested access?
A. VNC
B. Port forwarding
C. Port triggering
D. VPN
Answer: : D
Q7. A user reports that a workstation fails to complete boot up and repeats a series of two beeps over and over. The user states that the workstation had been displaying BSOD
errors after running multiple applications. Which of the following is the MOST likely cause?
A. Video adapter failure
B. Memory failure
C. Power supply failure
D. CPU failure
Answer: B
Q8. A technician is asked to upgrade RAM in a laptop from 4GB to 8GB. Which of the following should the technician do FIRST?
A. Download the newest motherboard drivers
B. Enable TPM
C. Review the vendor laptop documentation
D. Flash the BIOS
Answer: C
Q9. Which of the following would likely be the MOST cost-effective media to use for storing 8GB of data?
A. DVD RW
B. CD-ROM
C. Tape backup
D. DVD+R DL
Answer: D
Q10. A technician is installing a new TV tuner on a Windows 7 HTPC and no channels are showing up. Which of the following is the MOST likely cause?
A. The TV cable is connected to the FM/AM input.
B. The TV tuner card does not support HD channels.
C. The TV tuner card is not properly seated.
D. The cable signal is too weak.
Answer: A
Q11. A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?
A. Change the screen orientation
B. Replace the video card
C. Connect an external monitor
D. Update the video card drivers
Answer: A
Q12. A machine receives an IP address starting with 169.254.x.x when which of the following occurs?
A. When the machine is using IPv6
B. When the next IP range begins with 169.253
C. When the DHCP server does not respond
D. When the operating system is Unix or Linux
Answer: C
Q13. Which of the following is the form factor of a standard Parallel connector?
A. DB-9
B. DB-15
C. DB-25
D. DIN-6
Answer: C
Q14. A small workgroup inherits a second-hand printer without networking capabilities. Which of the following is the BEST method of sharing this resource among the workgroup?
A. Connect the printer to a Bluetooth adapter in order for the users to print
B. Connect the printer by using the onboard Infrared port
C. Connect the printer to a user’s workstation and share the device
D. Connect the printer to a parallel switch box
Answer: : C
Q15. Which of the following is a type of fiber connector?
A. RJ-11
B. F-connector
C. BNC
D. ST
Answer: D