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Q1. A company wants to conserve paper without limiting the ability to print. Which of the following settings needs to be configured?
A. Orientation
B. Duplex
C. Collate
D. Quality
Answer: B
Q2. A company is converting to LCD monitors and needs to properly dispose of all CRT monitors. Which of the following is an important consideration when disposing of CRT monitors?
A. The materials within the cathode ray tube are harmful.
B. They are heavier than LCD monitors and therefore require special disposal.
C. The glass of the tube can easily break and cause serious injury.
D. The rays of the cathode can cause blindness if someone is exposed.
Answer: A
Q3. DRAG DROP
Drag and drop the following speeds to the appropriate wireless standard. Tokens may be used more than once.
Answer:
Q4. A user is reporting that a desktop computer with a RAID 1 array is running slowly. Upon performing a reboot, the technician sees S.M.A.R.T. errors during boot up. Which of the following tools would the technician use FIRST to troubleshoot the errors?
A. diskpart
B. chkdsk
C. format
D. clean
Answer: B
Q5. After migrating a network-based print queue to a new server, users are reporting that documents are not printing correctly and print jobs will error out or print garbled text. Which of the following actions will BEST resolve this issue for the affected users?
A. Install the correct drivers on the server.
B. Delete and reconnect to the print queue on the client machine.
C. Restart the print queues on the print server.
D. Reinstall the printer drivers on the client desktops.
Answer: A
Q6. A technician is installing a wireless router to be used as an access point. The company firewall will assign IP addresses to devices on the wireless network. Which of the following settings does the technician need to disable on the wireless router to accomplish this?
A. NAT
B. DMZ
C. PAT
D. DHCP
Answer: D
Q7. DRAG DROP
A customer has requested two custom PCs, one for his family room and one for his home office. The family room PC will be used by all the family members and should be able to playhigh definition movies and show family pictures. The office PC is used for the customer's architectural design business and should be able to handle the intensive design work and multitasking the customer performs. The office PC must be configured with more power efficient computing than the family room PC.
Instructions: Use the tabs at the top to switch between the PCs. Objects should be placed on the appropriate slot/display areas and can only be used once. All slot/display areas should be filled. Once the simulation is complete select the done button to submit.
Answer:
Q8. A user is noticing fine black particles on printouts and in the printer itself. Which of the following tools is recommended to fix this issue?
A. Denatured alcohol
B. Toner vacuum
C. Compressed air
D. Moist towel
Answer: : B
Q9. Which of the following is a standard Intel processor socket type?
A. F
B. 754
C. 940
D. LGA
Answer: D
Q10. A user is watching streaming video on a home network, but experiences buffering and delays when there are too many people on the network. Which of the following is MOST likely to resolve the issue?
A. Disable SSID broadcast
B. Setup UPnP
C. Enable QoS
D. Configure DMZ
Answer: C
Q11. Two drives in a RAID 5 have failed. Which of the following will the technician need to implement?
A. Replace the failed drives and restore the data from backup to the RAID.
B. Replace one of the failed drives and run the RAID repair.
C. Replace the failed drives and format the RAID using the quick option.
D. Replace one of the failed drives and repair the RAID using system utilities.
Answer: A
Q12. After setting up a new computer, a user states that the mouse and keyboard will not work. Which of the following is the MOST likely reason?
A. The network cable is disconnected
B. The PS/2 connectors are switched
C. The USB connectors are switched
D. The hard drive is unplugged
Answer: B
Q13. Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during her presentation yesterday. Which of the following troubleshooting steps should be completed?
A. Use a multimeter to test voltage.
B. Replace the laptop with a new one.
C. Replace the battery.
D. Connect an external display device.
Answer: D
Q14. A printer on the second floor is not printing for anyone. However, the printer has power and displays ready on the LCD display. There is paper in the trays and the toner was recently changed. The system administrator goes to the location with a laptop and tests the network port and is able to connect. Jobs are being queued on the local machines. Which of the following should the system administrator do to get the printer functioning again?
A. Move the printer to a known good port and connect to the network
B. Replace the network cable to the printer
C. Verify the server’s print spooler service is running
D. Attach the printer directly to the laptop and print a test page
Answer: C
Q15. Which of the following wireless technologies is LEAST likely to be intercepted by a third party?
A. NFC
B. Bluetooth
C. WiFi
D. Cellular
Answer: A