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Q1. Which of the following cable connection types is an example of a mini DIN?
A. BNC
B. PS/2
C. RCA
D. DB9
Answer: B
Q2. Which of the following RAM types supports triple channel configurations?
A. RAMBUS
B. DDR
C. DDR3
D. DDR2
Answer: C
Q3. A technician is building a workstation that is to be used as an HTPC and will sit next to the audio receiver. Which of the following form factors would the technician MOST likely use because of its size?
A. ATX
B. Mini-ITX
C. AT
D. Micro-ATX
Answer: B
Q4. Which of the following BEST describes the reason a network administrator would task a technician with replacing a hub with a switch?
A. The hub did not provide PoE
B. The hub had too many collisions
C. The hub was out of ports
D. The hub had a bad port
Answer: B
Q5. A user is reporting that a desktop computer with a RAID 1 array is running slowly. Upon performing a reboot, the technician sees S.M.A.R.T. errors during boot up. Which of the following tools would the technician use FIRST to troubleshoot the errors?
A. diskpart
B. chkdsk
C. format
D. clean
Answer: B
Q6. A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process?
A. Connect an external monitor into the laptop to determine if the LCD has failed.
B. Boot the system from either a boot CD or other removable media type.
C. Disconnect the AC and battery power and hold the power button for several seconds.
D. Remove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the laptop.
Answer: C
Q7. A technician is building a workstation that will only be used to connect remotely to a server. Which of the following types of PC configurations is BEST suited for this task?
A. Thin client
B. Home server PC
C. CAD workstation
D. AV workstation
Answer: A
Q8. Ann, a user, has recently installed a new Blu-Ray ROM in her desktop computer. The computer recognizes the device as a DVD-ROM. Which of the following actions would enable the system to recognize the device as a Blu-Ray device?
A. The operating system must be upgraded to Windows Ultimate.
B. Flash the system’s motherboard CMOS.
C. Upgrade to the latest Windows Media Player.
D. Install the manufacturer’s drivers for the OS.
Answer: D
Q9. Which of the following adapters converts an analog signal to a digital signal?
A. S-Video to RCA
B. HDMI to VGA
C. VGA to DVI-D
D. DVI-D to HDMI
Answer: C
Q10. A technician is giving a safety class to new employees. Which of the following contains potentially dangerous voltages and should be handled with care, even if the power has
been recently disconnected?
A. Laser printer
B. Wireless router
C. Paper shredder
D. CRT monitor
Answer: D
Q11. A technician is tasked with finding and labeling where a network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to use?
A. Ethernet cable tester
B. Tone generator and probe
C. RJ-45 loopback plug
D. Patch panel punchdown tool
Answer: B
Q12. Which of the following is an advantage of using static IP addresses for a business?
A. High availability
B. Simplifies IP management
C. Lower security risk
D. Scalability for upgrades
Answer: A
Q13. A user is trying to use an external hard drive with an incompatible file system. Which of the following tools will allow the user to change the file system on the hard drive?
A. format
B. defrag
C. bootrec
D. chkdsk
Answer: A
Q14. Which of the following RAID types uses a drive mirroring algorithm? (Select TWO).
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 6
E. RAID 10
Answer: B,E
Q15. A user opens a service ticket for a laser printer that has paper jams. Lately, jamming has become more frequent. The technician recreates the problem and checks the printer logs for more information about the printer. Which of the following choices are MOST likely fixes to this problem? (Select TWO).
A. Clean and inspect the laser drum assembly
B. Clean and inspect the entire paper path
C. Use the printer maintenance kit to replace parts
D. Replace the paper exit assembly switch
E. Clean and replace the paper out sensor
F. Clean the fuser cold roller and verify fuser operation
Answer: B,C