Introducing The New!
Surepassexam Collection
Get Unlimited Access to all
Surepassexam's PREMIUM files
Q1. A technician upgrades an older computer to Windows 8. The computer is running unusually slow, but the hardware has no problems and is adequate for the OS. Which of the following is the MOST likely solution?
A. Change the boot sequence
B. Switch the BIOS to UEFI
C. Defragment the hard drive
D. Enable virtualization
Answer: : C
Q2. A user wants to enable hands-free for a smartphone in a car. Which of the following needs to be performed?
A. Enable WiFi
B. Driver installation
C. Device pairing
D. Enable NFC
Answer: C
Q3. A PC has been randomly rebooting several times a day. The technician checks the case for overheating and finds the fans appear to be operating normally. Which of the following should the technician check NEXT?
A. The motherboard for any sign of swollen capacitors
B. The disk drive to determine if it is defragmented and operating properly
C. The embedded NIC to ensure it has the latest firmware and drivers
D. The RAM to confirm it is the correct type for the motherboard being used
Answer: A
Q4. An office printer that was working earlier in the day is no longer printing any documents. Pre-existing workstations are manually configured to print to the printer directly over the network. A technician has started to troubleshoot the problem and determines that the printer can still be seen in the network directory. The technician has also verified that the printer can print self-diagnostic pages successfully. Which of the following is the MOST likely cause of the problem?
A. The printer's IP address has changed.
B. The network print spooler service has been restarted.
C. "Perform Printer Maintenance" message is displayed on the printer’s LCD panel.
D. Two or more users sent print jobs simultaneously, causing a print collision.
Answer: A
Q5. A technician is responsible for setting up laptops in a room for a small conference. The laptops need to communicate with each other as well as a workstation in the room. The workstation has a wireless expansion card. A switch is not available for the laptops and they cannot access the corporate network. Which of the following does the technician need to implement?
A. Adhoc network
B. Bluetooth network
C. Serial network
D. USB network
Answer: : A
Q6. A technician is troubleshooting a desktop that is having intermittent issues with locking up and system errors. The technician suspects that the problem might be that not enough power is getting to the motherboard. Which of the following tools would a technician use to determine if the hypothesis is correct?
A. POST card
B. Loopback plug
C. Multimeter
D. Cable tester
Answer: C
Q7. A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem?
A. Update drivers
B. Reseat the video card
C. Use OSD tools
D. Replace the monitor
Answer: C
Q8. A technician is asked to install Microsoft office directly on a customer’s computing device. The technician notifies the customer that office cannot be installed directly on that device. Which of the following device types does the customer have?
A. Mac
B. Thick client
C. Thin client
D. Phablet
Answer: C
Q9. A small office would like to offer Internet access to customers while onsite. However, customers should not be able to access any corporate data. Which of the following networking features would BEST enable this?
A. Configure a guest wireless network
B. Implement a DMZ
C. Disable NAT on the wireless network
D. Disable the SSID
E. Assign static IPs for all devices
Answer: A
Q10. A technician needs to run a cable for a new computer and the requirement is CAT6. Which of the following wiring connectors should the technician use when terminating the cable?
A. BNC
B. RJ-12
C. RJ-45
D. ST
E. F-connector
Answer: : C
Q11. A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to resolve the problem?
A. Reseat the drive cable in the array.
B. Replace the RAID controller.
C. Replace the faulty drive in the array.
D. Reinstall the RAID drivers.
Answer: C
Q12. Which of the following connectors are commonly used for fiber optic cables?
A. RJ-11 and RJ-45
B. ST and LC
C. F-connectors
D. BNC
Answer: B
Q13. Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections?
A. RJ-45
B. Parallel
C. RJ-11
D. BNC
Answer: B
Q14. A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of a building. However, users working on their laptops in the common areas have Internet connectivity. Which of the following is the MOST likely cause?
A. Weak RF signals
B. Out of date Ethernet driver
C. Enabled MAC filtering
D. Duplicate IP addresses
Answer: : A
Q15. The technician would like to upgrade a workstation by adding a USB 3.0 card, and updgarding the video card, sound card, and NIC. The technician is concerned about power consumption by the expansion cards. Which of the following upgrades would MOST likely require also upgrading the power supply?
A. Video card
B. USB 3.0 card
C. Sound card
D. Network card
Answer: A