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Q1. DRAG DROP Drag and drop the following Windows 7 versions in order according to their feature-sets, from MOST to LEAST. View AnswerAnswer: Q2. A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has…
Q1. An IPS appliance is installed on the network. Which of the following is the purpose of the IPS? A. To check the network for unwanted activity B. To check and stop unwanted activity C. To provide connectivity to the network D. To test the resilience of the network View AnswerAnswer: B Q2. A user tries to connect to the Internet using a dial-up modem and…
Q1. A network administrator is unable to install programs on a workstation. Which of the following is MOST likely the reason the administrator is not able to install applications? A. The workstation is victim of a denial of service attack. B. The username is not authenticating on the network. C. The username is not part of the local administrator group. D. The administrator has…
Q1. A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported that random files are becoming corrupted on creation with no pattern to the activity. One drive in the array is likely failing and causing the read/write failures. Which of the following types of RAID is MOST likely in…
Q1. CORRECT TEXT The network administrator has changed the IP address of Computer A from 192. 168. 120 to 10. 10. 1020 and now Jane a user, is unable to connect to file shares on Computer A from Computers using the computer name. Instructions: Using the available tools, resolve the connectivity issues. When you have completed the simulation, please select the done button…
Q1. A user advises that a computer is displaying pop-ups when connected to the Internet. After updating and running anti-malware software, the problem persists and the technician finds that two rogue processes cannot be killed. Which of the following should be done NEXT to continue troubleshooting the problem? A. Run msconfig to clean boot the computer B. Run Event Viewer to identify…
Q1. A newly deployed Windows PC cannot connect to the antivirus server on the local network for updates, but it can connect to other file servers and printers without issue. Which of the following is the MOST likely cause of this issue? A. The PC’s Windows firewall is misconfigured B. The PC has an incorrect IP address configured C. The PC is on…
Q1. A technician is trying to prevent a local application from reaching the web due to security concerns. Which of the following solutions could BEST prevent the application from reaching the web? (Select TWO). A. Configure the workstation for a static IP B. Disable all wireless network connections C. Remove shortcuts to the application D. Block the application in Windows Firewall E. Change network location…
Q1. A user’s email inbox is suddenly receiving dozens of rejection messages from various mail servers. Which of the following would the technician perform to BEST solve the issue? A. Change the user’s email password. B. Enable spam filtering on the email account. C. Change the email account from POP to IMAP. D. Disable the user’s email account. View AnswerAnswer: A Q2. Joe, a technician, arrives…
Q1. A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and installed a printer. The user accessed a P2P application and now they are getting a large amount of browser pop-ups. Which of the following is MOST likely the cause of the pop-ups? A. Phishing B. Malware C. Proxy redirect D. Firmware View AnswerAnswer: B Q2. A technician…
Q1. A technician gets a call from a customer stating that their computer will not boot. They are getting the following error “invalid system disk”. Which of the following should the technician check FIRST? A. Verify the operating system is installed correctly. B. Verify that all removable drives are empty. C. Verify Boot.ini is on the hard drive. D. Verify the computer will boot…
Q1. A support technician is using virtualization software on a Windows 7 Enterprise PC to test Windows 8.1 Enterprise for a future deployment. When operating the Windows 8.1 VM, performing tasks in the host operating system becomes considerably slower. Which of the following options may improve performance in the host operating system? (Select TWO). A. Install more physical memory. B. Increase the…
Q1. For the last year, a company has gathered statistics on the most common security incidents. The highest percentage deals with opening email attachments that contain malware. Which of the following would mitigate this issue without reducing productivity? A. Annual cyber security education B. Update antivirus signatures more often C. Block all email attachments D. Install an IPS on each workstation View AnswerAnswer: A Q2. A…
Q1. A technician must secure company documents from accidental disclosure. Which of the following should be implemented? (Select TWO). A. User training B. Anti-malware C. Paper shredding D. Time of day restrictions E. Employee badges F. Mantraps View AnswerAnswer: A,C Q2. DRAG DROP Drag and drop the following Windows 7 versions in order according to their feature-sets, from MOST to LEAST. View AnswerAnswer: Q3. A technician troubleshooting a computer finds…
Q1. Ann, a customer, reports that when she occasionally works in the office basement, her smartphone battery drains faster than normal and she has poor cellular reception. Which of the following is the reason for the fast battery drain? A. Unpaired Bluetooth B. Weak signal C. Defective SD card D. Malware View AnswerAnswer: B Q2. Which of the following tasks is automatically added to the task…
Q1. On a corporate network, which of the following features would be used to redirect network traffic for filtering or monitoring? A. Content Advisor B. Proxy Settings C. Network Drive Mapping D. Local Security Policy View AnswerAnswer: B Q2. A user receives an unsolicited call from a technician claiming to be from a Microsoft certified partner. The technician tricks the user into allowing them access to…
Q1. Which of the following is the FASTEST way for a user to synchronize data between an iPhone and a work PC? A. Transfer data via WiFi Direct to the user’s laptop. B. Use Bluetooth to share data from the phone. C. Connect the iPhone’s USB cable and use iTunes. D. Copy the data from the phone to a MicroSD card. View AnswerAnswer: C Q2. A…
Q1. A technician has decided to upgrade all users’ iPhones to the latest model. Which of the following is the FIRST thing the technician should advise the users to do with the old phones before turning them in? A. Back up the mobile data with a cloud backup service. B. Enable remote wipe to clear all personal and corporate data. C. Go into…
Q1. When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad: A. CMOS battery. B. video card. C. IDE cable. D. floppy cable. View AnswerAnswer: B Q2. CORRECT TEXT The network administrator has changed the IP address of Computer A from 192. 168. 120 to 10. 10. 1020 and now Jane a user, is…
Q1. A user is experiencing a software application error. The user contacts a technician for support. Which of the following will allow the user to issue an invitation to the technician in this scenario? A. Remote desktop B. Remote assistance C. telnet D. FTP View AnswerAnswer: B Q2. Joe, a user, just downloaded a game onto his company phone. When he is not using the device,…
Q1. A user is having issues with a Windows computer. Upon loading the operating system, several messages appear referring to a DLL file that cannot be found. Which of the following would be the BEST course of action for the technician to perform NEXT? A. Copy the DLL file from a working PC and use the regsvr32 command to load the…
Q1. A technician is tasked to install a 4TB SATA hard disk. Which of the following partitioning technologies should the technician use to satisfy these requirements? A. GPT B. Logical C. MBR D. Extended View AnswerAnswer: A Q2. Which of the following tools is used to type or paste recovery commands directly into a Linux box? A. Shell/terminal B. Backup/time machine C. Command/cmd D. Restore/snapshot View AnswerAnswer: A Q3. A user, Ann,…
Q1. A user, Joe, has just finished upgrading his computer with a wireless keyboard/mouse combination, additional memory, installed new speakers, and replaced his 15 inch flat screen with a 24 inch flat screen. When he boots the computer it immediately starts making a loud beeping noise and will go no further in the boot process. Which of Joe’s system upgrades…
Q1. DRAG DROP Drag and drop the following Windows 7 versions in order according to their feature-sets, from MOST to LEAST. View AnswerAnswer: Q2. A user is reporting that their screen is flickering at a rapid rate. Which of the following Control Panel paths should a technician use in order to remedy this issue? A. Display -> Settings -> Advanced -> General ->…
Q1. A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is MOST likely the cause? A. The motherboard BIOS version is out of date. B. The incorrect video card drivers are installed. C. The power connector for…
Q1. A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user’s NEXT step in resolving this issue? A. Configure Wake-on-LAN for the NIC on the Work PC. B. Configure a firewall exception…
Q1. Which of the following security threats requires the attacker to be physically located near the target machine? A. Shoulder surfing B. Social engineering C. Phishing D. Rootkit View AnswerAnswer: A Q2. A turnstile is an example of which of the following forms of physical security? A. Entry control roster B. Biometrics C. Mantrap D. Cipher lock View AnswerAnswer: C Q3. An office manager mistakenly uninstalled a valuable application. Which of the…
Q1. A customer with a PC has requested assistance setting up Windows 7 parental controls within the web browser. The customer would like to limit how much time a child can spend on a particular website. Which of the following tabs under Internet Options will allow the user to create those settings? A. Privacy B. Advanced C. Security D. Content View AnswerAnswer: D Q2. A technician is…
Q1. A technician is performing a clean install of Windows on a new hard drive from a factory DVD, but the computer does not recognize the optical disc. A “non-system disk or disk error” is observed. Which of the following should the technician do FIRST? A. Update the motherboard firmware B. Check the cables C. Replace the optical drive D. Check the BIOS setting View…
Q1. A technician is tasked with installing Windows on numerous network PCs. Which of the following is the QUICKEST method for getting a standard configuration to the PCs? A. Prebuilt image using PXE B. Single solid state/flash drive with answer file C. Hot swappable image drive D. Internal hard drive partition with the image View AnswerAnswer: A Q2. A technician recently removed spyware from a computer…
Q1. A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this? A. System B. Display C. User Accounts D. Folder Options View AnswerAnswer: D Q2. A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported that random files are…
Q1. Joe, a technician, arrives onsite at a customer’s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST…
Q1. A technician installs a new application and restarts the computer. After signing in to Windows, an error message appears stating that the application did not start automatically as intended. After confirming the software has installed correctly, which of the following tools would be used to troubleshoot this problem? A. msconfig B. appwiz.cpl C. gpedit D. regsrv32 View AnswerAnswer: A Q2. A technician is in need of…
Q1. A technician is noticing extremely slow performance on a computer and would like to see what application is consuming resources. Which of the following tools should the technician use to view the system performance? A. msconfig B. Task Manager C. Event Viewer D. netmon View AnswerAnswer: B Q2. A network administrator notices a new WiFi connection has appeared as a wireless network choice and is…
Q1. An administrator wants to give a user limited access rights in Windows Vista so that the user can install printers and create local user accounts. Which of the following accounts should the administrator create for the user? A. Power user B. Administrator C. Standard D. Guest View AnswerAnswer: A Q2. A user states that the computer takes a long time to load the desktop after…
Q1. A technician contacts the network administrator to request a list of all static IP addresses in the building. Which of the following server roles would the technician MOST likely review to find that information? A. DHCP server B. DNS server C. File server D. Proxy server View AnswerAnswer: A Q2. Which of the following commands are used from a Linux command line interface to elevate…
Q1. When dealing with a difficult customer, which of the following is the BEST way to handle the situation? A. Do not argue with the customer and/or be defensive B. Use technical terms to assure customer confidence C. Escalate the customer’s issue to a supervisor D. Sympathize with the customer about issue View AnswerAnswer: A Q2. A user frequently travels with a Windows laptop and connects…
Q1. A technician needs to quickly destroy data on several hard drives that are no longer wanted. Which of the following methods is MOST effective? A. Physical destruction B. Quick format C. Low level format D. Overwrite View AnswerAnswer: A Q2. A technician must secure company documents from accidental disclosure. Which of the following should be implemented? (Select TWO). A. User training B. Anti-malware C. Paper shredding D. Time of…