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Q1. DRAG DROP
Drag and drop the following Windows 7 versions in order according to their feature-sets, from MOST to LEAST.
Answer:
Q2. A user is reporting that their screen is flickering at a rapid rate. Which of the following Control Panel paths should a technician use in order to remedy this issue?
A. Display -> Settings -> Advanced -> General -> DPI
B. Display -> Settings -> Resolution
C. Display -> Settings -> Advanced -> Adapter -> Refresh
D. Display -> Appearance -> Effects -> Transition
Answer: C
Q3. A technician contacts the network administrator to request a list of all static IP addresses in the building. Which of the following server roles would the technician MOST likely review to find that information?
A. DHCP server
B. DNS server
C. File server
D. Proxy server
Answer: A
Q4. A technician is remotely connecting to a workstation using SSH to transfer a security hotfix. Which of the following command line tools would the technician use to create a directory to store the hotfix?
A. dir
B. rd
C. cd
D. md
Answer: D
Q5. A networked PC has started to display adware pop-ups when the user opens the browser. Which of the following best practices should the technician employ FIRST when responding to the problem?
A. Disable System Restore
B. Schedule scans and run updates in safe mode
C. Quarantine the system
D. Create a System Restore point
Answer: C
Q6. An end user has reported not receiving emails sent by a specific customer. Which of the following is the MOST likely cause of this issue?
A. The HIPS device is blocking the messages
B. The access control list is blocking the messages
C. The email filter has quarantined the messages
D. The firewall is blocking the sender’s email address
Answer: C
Q7. Ann, an executive, reports that she received a call from someone asking for information about her email account. Which of the following type of potential security threats does this scenario describe?
A. Social engineering
B. Spoofing
C. Zero-day
D. Man-in-the-middle
Answer: A
Q8. Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but whenever it is unplugged it immediately shuts down. Which of the following should the
technician do?
A. Replace the battery
B. Change power settings to balanced
C. Replace the power adapter
D. Enable APM in the BIOS
Answer: A
Q9. A user reports several technicians have been unable to solve a problem and requests that the technician on the phone comes out to fix the problem because the user is unable to work. After the technician has effectively communicated a willingness to help, which of the following is the NEXT step?
A. Allow the user to speak with a supervisor.
B. Identify the problem.
C. Establish a theory.
D. Immediately go to the user’s office.
Answer: B
Q10. Which of the following is the BEST license type to comply with end user licensing agreement (EULA) terms for commercial software used by multiple users in a corporate environment?
A. Commercial license
B. Enterprise license
C. Seat license
D. Open source license
Answer: B
Q11. A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user’s NEXT step in resolving this issue?
A. Configure Wake-on-LAN for the NIC on the Work PC.
B. Configure a firewall exception on the Home PC.
C. Switch the Work PC network from “Work” to “Home”.
D. Disable the Windows firewall on the Home PC.
Answer: B
Q12. A user’s CRT display is not displaying colors correctly. Turning the display to the right or left sometimes temporarily corrects the problem. Which of the following should the technician check?
A. The video card display driver
B. The CRT power cable
C. The video cable
D. The CRT On Screen Display (OSD)
Answer: C
Q13. A user states that they cannot connect to the network or the Internet. The technician determines the issue is that the computer has a static IP address and needs to use DHCP to work correctly. The technician sets the NIC to automatically assign an IP address. Which of the following should the technician perform NEXT?
A. Identify the type of network card and what Operating System the computer is running
B. Confirm the computer is back on the network and has Internet connectivity
C. They need to annotate what the static IP address was and inform the employee’s manager
D. They need to determine why the NIC was assigned a static IP address
Answer: B
Q14. Which of the following Windows OS capabilities allows modern Windows versions to run applications written for older versions natively?
A. Microsoft Virtual PC
B. Compatibility mode
C. Hyper-V
D. Virtual XP mode
Answer: B
Q15. A customer reports very slow wireless connection speeds in the new office. Which of the following tools should a technician use to troubleshoot the issue?
A. WiFi analyzer
B. Loopback plug
C. Signal booster
D. Packet sniffer
Answer: A