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Q1. A technician has decided to upgrade all users’ iPhones to the latest model. Which of the following is the FIRST thing the technician should advise the users to do with the old phones before turning them in?
A. Back up the mobile data with a cloud backup service.
B. Enable remote wipe to clear all personal and corporate data.
C. Go into the device settings to remove personal customizations.
D. Factory reset the old phones to ensure the data is no longer on the device.
Answer: A
Q2. A technician is instructed to configure a new workstation to boot the OS from the network. The technician must enable which of the following FIRST?
A. PXE
B. WOL
C. WiFi
D. UPNP
Answer: A
Q3. After several passes with a malware removal program, the program keeps detecting the same malware infection after a reboot. Which of the following should be done to attempt to remove the offending malware?
A. Run the malware removal program while disconnected from the Internet
B. Run the malware removal program in Windows Safe Mode
C. Reinstall the malware removal program from a trusted source
D. Set the malware removal program to run each time the computer is rebooted
Answer: B
Q4. A user states that the computer takes a long time to load the desktop after login. Which of the following tools should be used to help remediate the problem?
A. Disk Management
B. FIXMBR
C. MSCONFIG
D. SFC
Answer: C
Q5. Which of the following file system types is used primarily for optical media?
A. FAT32
B. NTFS
C. HPFS
D. CDFS
Answer: D
Q6. Which of the following command line tools will terminate a non-system process without restarting the computer?
A. Shutdown
B. Kill
C. Erase
D. Break
Answer: B
Q7. A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann’s computer shows the following ipconfig information:
IP address: 192.168.10.45
Subnetmask: 255.255.255.0
Gateway: 192.168.11.1
DNS server 1: 192.168.10.2
DNS server 2: 8.8.8.8
Which of the following is the cause of the problem?
A. DNS server 2 is set incorrectly.
B. DNS server 1 is set incorrectly.
C. IP address is set incorrectly.
D. Gateway is set incorrectly.
Answer: D
Q8. CORRECT TEXT
Two components of Genericwafe2.0 are causing performance issues on a Windows 7 PC One Genencware2.0 component is currently not responding and needs to be disabled upon reboot. To prevent further performance issues ensure both components are no longer running upon reboot without making any other changes to the current system or without deleting registry keys or shortcuts.
Instructions: When you have completed the simulation, please select the done button to submit your answer.
Answer: Please review explanation for detailed answer.
Q9. A user needs to connect securely to the company network while working from a hotel room. Which of the following would the user need available to accomplish this?
A. AES
B. VPN
C. UTM
D. WPA2
Answer: B
Q10. A technician receives a helpdesk ticket about an employee having a problem sending text messages with a company Android smartphone. It has been determined that it is not a carrier issue. Which of the following should the technician perform FIRST?
A. Verify data connectivity
B. Reformat the MicroSD card
C. Replace the SIM card
D. Perform a soft restore
Answer: A
Q11. A technician is configuring a SOHO router to ensure network computers can only use secured protocols on the Internet. Which of the following ports should be allowed?
A. 143
B. 23
C. 443
D. 3269
E. 3389
Answer: C
Q12. Which of the following is an example of client-side virtualization?
A. Compatibility mode on a program icon properties menu
B. Running a DOS application on a Windows 7 32-bit operating system
C. Cloud hosted office applications
D. XP mode running in Windows 7 64-bit operating system
Answer: D
Q13. Which of the following security threats requires the attacker to be physically located near the target machine?
A. Shoulder surfing
B. Social engineering
C. Phishing
D. Rootkit
Answer: A
Q14. A technician is implementing a SOHO wireless network for Company A that shares a floor with Company B. Which of the following would BEST secure the wireless network so that only Company A employees are allowed access?
A. Turning down the radio power level
B. Enabling MAC filtering
C. Setting a high encryption level
D. Disabling the SSID broadcast
Answer: B
Q15. Which of the following is TRUE about the difference between a worm and a virus?
A. Worms are written in assembly while viruses are written with scripting languages.
B. Viruses hide in the boot record while worms hide within the file system.
C. Worms self propagate while viruses need human intervention to replicate.
D. Viruses disable the antivirus update service while worms kill the antivirus process.
Answer: C