Introducing The New!
Surepassexam Collection
Get Unlimited Access to all
Surepassexam's PREMIUM files
Q1. Which of the following is the FASTEST way for a user to synchronize data between an iPhone and a work PC?
A. Transfer data via WiFi Direct to the user’s laptop.
B. Use Bluetooth to share data from the phone.
C. Connect the iPhone’s USB cable and use iTunes.
D. Copy the data from the phone to a MicroSD card.
Answer: C
Q2. A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this?
A. System
B. Display
C. User Accounts
D. Folder Options
Answer: D
Q3. A technician is configuring a new Windows computer for a home office. Which of the following steps should the technician take to secure the workstation? (Select TWO).
A. Rename default accounts
B. Disable Windows Update
C. Configure single sign-on
D. Run gpupdate tool
E. Disable guest account
F. Disable Action Center pop-ups
Answer: A,E
Q4. A customer is experiencing issues with email and calls the help desk. The technician
determines it would help clarify the issue if the customer agrees to share their desktop. Prior to establishing a Remote Desktop Assistance connection with a customer, a technician should ask the customer to:
A. close any items of a personal nature.
B. reboot the computer and log back in.
C. capture a screen-shot of the error message.
D. take steps to reproduce the error.
Answer: A
Q5. An administrator wants to give a user limited access rights in Windows Vista so that the user can install printers and create local user accounts. Which of the following accounts should the administrator create for the user?
A. Power user
B. Administrator
C. Standard
D. Guest
Answer: A
Q6. A technician needs to install a clean Windows OS on several laptops in the office. The office is running a 100Base-T network. The owner would like the installations completed as soon as possible. Which of the following installation methods should the technician use?
A. FireWire External Hard Drive
B. PXE-based Network Installation
C. USB 3.0 Flash Drive
D. DVD-ROM
Answer: C
Q7. A technician recently removed spyware from a computer and now the user is getting error messages about system files. Which of the following tools would a technician use to verify all system files are intact and in their original versions?
A. Repair Disk
B. SFC
C. FIXMBR
D. ASR
Answer: B
Q8. An office manager mistakenly uninstalled a valuable application. Which of the following utilities may allow the manager to correct this issue?
A. System Restore
B. Computer Management
C. Disk Management
D. System Configuration
Answer: A
Q9. Joe, a user, returned yesterday from a trip where he utilized the GPS function of his mobile device. He now notices the battery is rapidly draining. Which of the following can Joe MOST likely do to resolve the issue without a loss of data?
A. Restart the mobile device.
B. Update the device’s firmware.
C. Uninstall the GPS-enabled app.
D. Readjust the location settings.
Answer: D
Q10. A technician is tasked with improving the security of a SOHO network. The office is comprised of a single wireless router located under the front desk where the office manager sits. All desktop computers are wired into the router which is configured with strong device credentials. Additionally, wireless is disabled on the router. Which of the following should the technician perform NEXT to improve the security of the SOHO network?
A. Disable the router’s remote management feature.
B. Enable WPA2 wireless encryption.
C. Change the router’s default admin name and password.
D. Place the router in a locked room.
Answer: D
Q11. When using Microsoft Windows 8.1 Operating System, which of the following features allows scripts and snippets to run?
A. One Drive
B. XP Mode
C. Power Shell
D. Windows Firewall
Answer: C
Q12. A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician should take?
A. Identify the problem
B. Document findings, actions and outcome
C. Verify full system functionality
D. Establish a theory of probable cause
E. Test the theory to determine cause
Answer: E
Q13. An administrator has a new workstation that has been loaded with the Windows OS and configured with the proper IP settings. The workstation needs to be added to the corporation’s domain. Which of the following utilities will the administrator access to configure this setting?
A. System Properties
B. System Information
C. System Protection
D. System Management
Answer: A
Q14. A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and installed a printer. The user accessed a P2P application and now they are getting a large amount of browser pop-ups. Which of the following is MOST likely the cause of the pop-ups?
A. Phishing
B. Malware
C. Proxy redirect
D. Firmware
Answer: B
Q15. The computer starts up and runs for less than a minute before shutting down or locking up. This is a symptom of:
A. overheating.
B. incompatible RAM.
C. a faulty hard drive.
D. a bad internal USB hub.
Answer: A