Introducing The New!
Surepassexam Collection
Get Unlimited Access to all
Surepassexam's PREMIUM files
Q1. A user’s email inbox is suddenly receiving dozens of rejection messages from various mail servers. Which of the following would the technician perform to BEST solve the issue?
A. Change the user’s email password.
B. Enable spam filtering on the email account.
C. Change the email account from POP to IMAP.
D. Disable the user’s email account.
Answer: A
Q2. Joe, a technician, arrives onsite at a customer’s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover?
A. Maintaining good communications with the customer
B. Maintaining good personal hygiene
C. Avoiding being judgmental
D. Avoid dismissing the customer’s problems
Answer: C
Q3. A company has subscribed to a cloud service, paying monthly for a block of services and being billed incrementally when they exceed the monthly fee. Which of the following cloud concepts does this represent?
A. Measured service
B. Rapid elasticity
C. On-demand
D. Resource pooling
Answer: A
Q4. A user leaves the workstation frequently and does not want sensitive material to be accessed. In addition, the user does not want to turn off the computer every time in the evening. Which of the following is the BEST solution for securing the workstation?
A. Set a strong password that requires a renewal every 30 days.
B. Run a screensaver after one minute of nonuse and fingerprint lock for afterhours.
C. Apply a screen lock after five minutes of nonuse and login time restrictions for afterhours.
D. Require a password and fingerprint lock afterhours.
Answer: C
Q5. A user recently purchased a video card for gaming purposes. The user installed the appropriate drivers and validated they work using vendor-supplied test tools. However, while gaming, the speed of the case fans increases, the entire system locks up, and the user must hard boot to restart the computer. Which of the following is the MOST likely cause of this issue?
A. Unsupported operating system
B. Unacceptable CPU type and speed
C. Insufficient airflow and cooling
D. Inadequate video RAM amount
Answer: C
Q6. A user prefers an external monitor, mouse, and keyboard for a laptop. The user does not want to use the built-in screen; however, when the laptop lid is closed, it goes into sleep mode. Which of the following Control Panel items can be used to disable this feature?
A. Action Center
B. System
C. Display Settings
D. Power Options
Answer: D
Q7. A technician needs to quickly destroy data on several hard drives that are no longer wanted. Which of the following methods is MOST effective?
A. Physical destruction
B. Quick format
C. Low level format
D. Overwrite
Answer: A
Q8. Virtual machines provide users with the ability to do which of the following?
A. Extend 32-bit machines to 64-bits
B. Share hardware resources
C. Increase the network download speed
D. Use less memory in the machine
Answer: B
Q9. Which of the following is the FASTEST way for a user to synchronize data between an iPhone and a work PC?
A. Transfer data via WiFi Direct to the user’s laptop.
B. Use Bluetooth to share data from the phone.
C. Connect the iPhone’s USB cable and use iTunes.
D. Copy the data from the phone to a MicroSD card.
Answer: C
Q10. A Windows workstation is suspected of having malicious software that created an infected start-up item or service. Which of the following tools would a technician use to test this theory?
A. chkdsk
B. msconfig
C. dxdiag
D. ipconfig
Answer: B
Q11. Which of the following describes when an application is able to reuse Windows login credentials?
A. Access control list
B. Principle of least privilege
C. Single sign-on
D. Pass-through authentication
Answer: C
Q12. Which of the following should a technician implement to prevent external contractors from physically plugging devices into the company’s network jacks unless such jacks are designated for guest use?
A. Disable DHCP and assign a static IP address to each network device physically connected to the network.
B. Enable MAC address filtering across all network jacks and record the MAC address of guest devices.
C. Disable all switch ports when they are not utilized and enable them on an as needed basis.
D. Place guest network jacks in public areas and all other jacks in secure areas as needed.
Answer: C
Q13. Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayeD. “Access Denied. Please Enter Encryption Password.” Which of the following is the reason that this error is displayed?
A. The hard drive is experiencing S.M.A.R.T. failure errors
B. The TPM security chip inside the bench system is not enabled
C. The BIOS of the bench system is out of date
D. BitLocker is being used
Answer: D
Q14. Which of the following command line tools will terminate a non-system process without restarting the computer?
A. Shutdown
B. Kill
C. Erase
D. Break
Answer: B
Q15. Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times.
Which of the following should a technician recommend? (Select TWO).
A. Increase the amount of RAM to improve disk checks
B. Backup all data on the drive
C. Upgrade to a home server
D. Purchase a new hard drive
E. Change the drive configuration to RAID 0
F. Upgrade to Windows 7 Professional
Answer: B,D