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Q1. A user advises that a computer is displaying pop-ups when connected to the Internet. After updating and running anti-malware software, the problem persists and the technician finds that two rogue processes cannot be killed. Which of the following should be done NEXT to continue troubleshooting the problem?
A. Run msconfig to clean boot the computer
B. Run Event Viewer to identify the cause
C. Run System Restore to revert to previous state
D. Run Recovery Console to kill the processes
Answer: A
Q2. A user needs to connect securely to the company network while working from a hotel room. Which of the following would the user need available to accomplish this?
A. AES
B. VPN
C. UTM
D. WPA2
Answer: B
Q3. Which of the following operating systems can be upgraded directly to Windows 7 Professional by a default installation? (Select TWO).
A. Windows 7 Home Premium
B. Windows Vista Business
C. Windows XP Home
D. Windows XP Professional 64-bit
E. Windows XP Media Center
Answer: A,B
Q4. A technician has purchased a new surge protector to protect equipment in the production environment. The surge protector’s features safeguard the connected equipment by directing surges to the:
A. path of shortest conductance.
B. path of lowest inductance.
C. path of highest voltage.
D. path of least resistance.
Answer: D
Q5. A user reports paper jams at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue?
A. Fuser
B. Duplexer
C. Pickup roller
D. Imaging drum
Answer: C
Q6. For the last year, a company has gathered statistics on the most common security incidents. The highest percentage deals with opening email attachments that contain malware. Which of the following would mitigate this issue without reducing productivity?
A. Annual cyber security education
B. Update antivirus signatures more often
C. Block all email attachments
D. Install an IPS on each workstation
Answer: A
Q7. Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue?
A. Use a maintenance kit
B. Calibrate the printer
C. Replace the toner
D. Replace the fuser
Answer: A
Q8. A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detections have been removed. After running Disk Cleanup, the system still seems to be slow, especially with multiple programs running. Which of the following should the technician do NEXT?
A. Run CHKDSK
B. Manually erase all cookies
C. Go back to the latest restore point
D. Run defrag
Answer: D
Q9. A user states that the computer takes a long time to load the desktop after login. Which of the following tools should be used to help remediate the problem?
A. Disk Management
B. FIXMBR
C. MSCONFIG
D. SFC
Answer: C
Q10. Which of the following is the BEST license type to comply with end user licensing agreement (EULA) terms for commercial software used by multiple users in a corporate environment?
A. Commercial license
B. Enterprise license
C. Seat license
D. Open source license
Answer: B
Q11. Which of the following features is being used when a smartphone is used to purchase a product at a retail kiosk?
A. NFC
B. Virtual assistant
C. SDK
D. Bluetooth
Answer: A
Q12. A technician is configuring a SOHO router to ensure network computers can only use secured protocols on the Internet. Which of the following ports should be allowed?
A. 143
B. 23
C. 443
D. 3269
E. 3389
Answer: C
Q13. A technician is called into the office during a thunderstorm. Users are reporting that machines are intermittently powering off. Which of the following will BEST prevent user data loss?
A. Auto save
B. A surge protector
C. An ESD mat
D. A UPS
Answer: D
Q14. A company is looking to donate a collection of old PCs that are no longer needed. Which of the following data destruction methods would be MOST secure for highly sensitive information?
A. Simple 1-pass zero overwrite
B. Low level 3-pass random wipe
C. Low level 7-pass random wipe
D. High level format 10 times
Answer: C
Q15. A user in a corporate environment needs to have a laptop device repaired and takes the device to the appropriate technician. Which of the following should the technician offer to the user in order to maintain professionalism?
A. Ask to user to wait in the area while repairs are being made.
B. Offer a temporary loaner laptop for the user to work on.
C. Inform the user that it will be ready “sometime” and to come back later.
D. Ask the user to bring the laptop back when the department is less busy.
Answer: B