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Q1. A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported that random files are becoming corrupted on creation with no pattern to the activity. One drive in the array is likely failing and causing the read/write failures. Which of the following types of RAID is MOST likely in use?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10
Answer: A
Q2. A user needs their email set up on their iOS device. The email needs to synchronize all changes made with the server and the PC. Which of the following would the technician use to accomplish this?
A. IMAP
B. SMTP
C. SMNP
D. POP3
Answer: A
Q3. A PC technician has been asked to verify certain Group Policies applied on a workstation. Which of the following commands should be run on the workstation?
A. extract
B. tasklist
C. gpupdate
D. gpresult
E. chkdsk
Answer: D
Q4. A technician is tasked with repairing a Windows 7 system including the removal of recently installed files and software. Which of the following system restoration methods would be the LEAST destructive way to achieve this?
A. System Restore
B. System Image Recovery
C. CHKDSK
D. Windows Memory Diagnostic
Answer: A
Q5. Which of the following should be used to ensure that a Windows OS is functioning optimally?
A. Driver updates
B. Scheduled backups
C. Application updates
D. Restore points
Answer: A
Q6. Ann, a user, states that after installing an update on her iPhone, the WiFi starts to malfunction. The WiFi icon is displaying that it has connectivity but she is still unable to browse. Which of the following could be the issue?
A. PRAM needs to be reset
B. iCloud is corrupted
C. The router needs to be rebooted
D. The upgrade needs to be uninstalled
Answer: A
Q7. A customer with a PC has requested assistance setting up Windows 7 parental controls within the web browser. The customer would like to limit how much time a child can spend on a particular website. Which of the following tabs under Internet Options will allow the
user to create those settings?
A. Privacy
B. Advanced
C. Security
D. Content
Answer: D
Q8. A user, Ann, receives a phone call from the company’s mail administrator who indicates her email account has been disabled due to high volumes of emails being sent in a very short period of time. Which of the following types of attack has the user experienced?
A. Virus infection
B. Man-in-the-middle attack
C. Phishing attack
D. Malware infection
Answer: A
Q9. A user updates the video driver on the computer and it requests a restart after installation. The computer never gets past the loading Windows page without rebooting. Which of the following should the technician use to resolve this issue without losing any vital files or programs?
A. Emergency Repair Disk
B. Restore from OEM image
C. System Recovery
D. Restore from backup
Answer: C