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Q1. An IPS appliance is installed on the network. Which of the following is the purpose of the IPS?
A. To check the network for unwanted activity
B. To check and stop unwanted activity
C. To provide connectivity to the network
D. To test the resilience of the network
Answer: B
Q2. A user tries to connect to the Internet using a dial-up modem and receives a “No dial tone detected” message. Which of the following is the FIRST thing the technician should check to troubleshoot the issue?
A. Check if the cable is connected on the modem’s phone RJ-45 port.
B. Check if the cable is connected on the modem’s line RJ-11 port.
C. Check if the cable is connected on the modem’s line RJ-45 port.
D. Check if the cable is connected on the modem’s phone RJ-11 port.
Answer: B
Q3. An end user calls the company’s IT service desk to report an inability to open encrypted emails on a mobile device. Which of the following BEST represents a possible cause?
A. A valid certificate suitable for S/MIME is not installed.
B. Emails received by the user lack suitable digital signatures.
C. SSL/TLS certificates stored on the device are expired.
D. The sender did not have the addressee’s public certificate.
Answer: A
Q4. A customer has recently installed several applications on a Windows 7 workstation and is now experiencing slow system performance and spontaneous restarts. After removing some of the recently installed applications, the issue persists. Which of the following tools could the technician use to troubleshoot the problem while preventing data loss?
A. Factory restore
B. SecureBoot
C. msconfig
D. diskpart
Answer: C
Q5. A company is concerned about users tailgating into restricted areas. In order to prevent unauthorized users from following others, which of the following should be implemented?
A. Biometric locks
B. CCTV
C. Mantraps
D. Badge readers
Answer: C
Q6. A user frequently travels with a Windows laptop and connects to several wireless networks. At a new location, the user reports that the locally shared printers are not available on the wireless connection. Which of the following would be causing the issue?
A. The location profile is set to public.
B. Workgroup is disabled.
C. The proxy settings are misconfigured.
D. Remote assistance is not configured.
Answer: A
Q7. CORRECT TEXT
You have been tasked with setting up a new executive's laptop on his home network. After an investigation, you find that his home network is wired and has the following settings:
. IP range is 10.10.10.0
. Netmask is 255.255.255.0
. Default gateway is 10.10.10.1
Additionally, the router's address is used as the primary DNS server and WINS is not in use.
Please configure the laptop with an IP address of 10.10.10.15, ensuring that the laptop will still work when plugged into the switch at the office, which is configured for DHCP. Do not make any other unnecessary configurations to the laptop.
Instructions: Keyboard shortcuts are not available. When you have completed the simulation, please select the done button to submit your answer.
Answer: Review the explanation for all details:
Q8. CORRECT TEXT
You need to configure your mobile device to send and receive electronic messages from your company. Your mobile device must be able to truly synchronize the message state with your desktop so that when a message is read on your desktop it is marked as read on your mobile device These are the proper parameters:
Email address tech@techies com
Password P@SSwOrd
Pop techies com Port 110 Security. None
IMAP techies com Port 993 Security SSL
Smtp.techies.com Port 465 Security: TLS
Company SSID Techies
Security WPA2
Passphrase P@SSwOrd
SSID is not broadcasted
Instructions You are not authorized to use the Company's WLAN The outgoing server does not require login credentials When you have completed the simulation, please select the done button to submit your answer.
Answer: Please review explanation for detailed answer.
Q9. CORRECT TEXT
A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F. The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that users' files can be secured from other users and that the disk must be configured to account for future redundancy.
Instructions: Conduct the necessary steps within the Disk Manager to accomplish these tasks. When you have completed the simulation, please select the Done button to submit.
Answer: Review the explanation for all details:
Q10. An administrator wants to give a user limited access rights in Windows Vista so that the user can install printers and create local user accounts. Which of the following accounts should the administrator create for the user?
A. Power user
B. Administrator
C. Standard
D. Guest
Answer: A
Q11. A network administrator needs to connect to resources from an offsite location while ensuring the traffic is protected. Which of the following should the administrator use to gain access to the secure network?
A. SSH
B. VPN
C. SFTP
D. RDP
Answer: B
Q12. A technician is tasked to install a 4TB SATA hard disk. Which of the following partitioning technologies should the technician use to satisfy these requirements?
A. GPT
B. Logical
C. MBR
D. Extended
Answer: A
Q13. A user, Joe, calls and states every few hours he is unable to connect to the Internet for several minutes but is able to access internal sites during this time. Which of the following tools would be used to find the issue with the network connection?
A. TRACERT
B. NETSTAT
C. IPCONFIG
D. NSLOOKUP
Answer: A
Q14. A technician has been tasked with disposing of hard drives that contain sensitive employee data. Which of the following would be the BEST method to use for disposing of these drives?
A. Recycling
B. Shredding
C. Overwriting
D. Reformatting
Answer: B
Q15. After installing a critical update from Windows Update, a user accidentally types an incorrect URL into the browser and malware is automatically installed. The malware disables the computer’s antivirus software and Internet connection. Which of the following would be the BEST tool to remove the malware without risking loss of the user’s data?
A. Run System Restore
B. Reinstall Windows with the Repair Option
C. Reinstall Windows on top of itself
D. Run System File Checker
Answer: A