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Q1. An administrator wants to give a user limited access rights in Windows Vista so that the user can install printers and create local user accounts. Which of the following accounts should the administrator create for the user?
A. Power user
B. Administrator
C. Standard
D. Guest
Answer: A
Q2. A user states that the computer takes a long time to load the desktop after login. Which of the following tools should be used to help remediate the problem?
A. Disk Management
B. FIXMBR
C. MSCONFIG
D. SFC
Answer: C
Q3. The type of security threat that uses computers or other networks to accept and pass on viruses is called:
A. phishing.
B. botnets.
C. logic bomb.
D. man-in-the-middle.
Answer: B
Q4. While navigating a Windows machine through command prompt, which of the following commands will a technician use to display the contents of the current folder?
A. cd
B. dir
C. md
D. rd
Answer: B
Q5. A user states that when typing in directions on a navigation website, the map is not viewable in a newer web browser. The technician runs updates to Java, but is still unable to view the map. The technician should change which of the following Internet Options?
A. Compatibility view
B. Manage add-ons
C. Clear browser cache
D. Pop-up blocker
Answer: A
Q6. Which of the following Windows OS capabilities allows modern Windows versions to run applications written for older versions natively?
A. Microsoft Virtual PC
B. Compatibility mode
C. Hyper-V
D. Virtual XP mode
Answer: B
Q7. Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayeD. “Access Denied. Please Enter Encryption Password.” Which of the following is the reason that this error is displayed?
A. The hard drive is experiencing S.M.A.R.T. failure errors
B. The TPM security chip inside the bench system is not enabled
C. The BIOS of the bench system is out of date
D. BitLocker is being used
Answer: D
Q8. A user recently installed a new video driver on a PC but now it will not boot. Which of the following is the BEST option to correct the issue?
A. Automated system recovery
B. Emergency repair disks
C. FIXBOOT
D. Safe mode
Answer: D
Q9. Which of the following is an example of client-side virtualization?
A. Compatibility mode on a program icon properties menu
B. Running a DOS application on a Windows 7 32-bit operating system
C. Cloud hosted office applications
D. XP mode running in Windows 7 64-bit operating system
Answer: D
Q10. Which of the following Windows utilities would MOST likely be used to identify system errors?
A. System Restore
B. Event Viewer
C. Security Center
D. Windows Defender
Answer: B
Q11. An administrator must upgrade multiple workstations with a new image being deployed using Windows Deployment Services. Which of the following client-side boot methods initiates the deployment of the new image?
A. USB flash drive
B. CD-ROM
C. PXE
D. GRUB
Answer: C
Q12. Which of the following network hosts would MOST likely provide the services needed to allow client access to Internet web pages?
A. File server
B. Web server
C. WINS server
D. Proxy server
Answer: D
Q13. A user tries to connect to the Internet using a dial-up modem and receives a “No dial tone detected” message. Which of the following is the FIRST thing the technician should check to troubleshoot the issue?
A. Check if the cable is connected on the modem’s phone RJ-45 port.
B. Check if the cable is connected on the modem’s line RJ-11 port.
C. Check if the cable is connected on the modem’s line RJ-45 port.
D. Check if the cable is connected on the modem’s phone RJ-11 port.
Answer: B
Q14. A technician enabled remote management on the small office WAP to manage this device from another location. Users are reporting that the WAP has changed its SSID without
anyone’s knowledge. Which of the following would prevent this from occurring?
A. Change to user MAC filtering
B. Change default usernames and passwords
C. Disable the SSID from broadcasting
D. Enable static IP addresses
Answer: B
Q15. In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps should be performed FIRST?
A. Use safety goggles
B. Remove jewelry
C. Put on an ESD strap
D. Disconnect power
Answer: D