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Q1. A technician is tasked with installing Windows on numerous network PCs. Which of the following is the QUICKEST method for getting a standard configuration to the PCs?
A. Prebuilt image using PXE
B. Single solid state/flash drive with answer file
C. Hot swappable image drive
D. Internal hard drive partition with the image
Answer: A
Q2. A technician recently removed spyware from a computer and now the user is getting error messages about system files. Which of the following tools would a technician use to verify all system files are intact and in their original versions?
A. Repair Disk
B. SFC
C. FIXMBR
D. ASR
Answer: B
Q3. An end user calls the company’s IT service desk to report an inability to open encrypted emails on a mobile device. Which of the following BEST represents a possible cause?
A. A valid certificate suitable for S/MIME is not installed.
B. Emails received by the user lack suitable digital signatures.
C. SSL/TLS certificates stored on the device are expired.
D. The sender did not have the addressee’s public certificate.
Answer: A
Q4. A user is experiencing a software application error. The user contacts a technician for support. Which of the following will allow the user to issue an invitation to the technician in this scenario?
A. Remote desktop
B. Remote assistance
C. telnet
D. FTP
Answer: B
Q5. The customer reports their PC freezes up everyday around the same time. Which of the following utilities would be BEST to check for any error codes?
A. Windows Updates
B. Task Scheduler
C. Event Viewer
D. Performance Monitor
Answer: C
Q6. Which of the following features of a mobile device operates the touch screen?
A. Gyroscope
B. Digitizer
C. Accelerometer
D. Geotracking
Answer: B
Q7. A technician needs to quickly destroy data on several hard drives that are no longer wanted. Which of the following methods is MOST effective?
A. Physical destruction
B. Quick format
C. Low level format
D. Overwrite
Answer: A
Q8. A technician is trying to install Windows on a computer. The install process reports there are no storage devices available, but the BIOS shows a hard drive is installed. Which of the following does the technician need to do?
A. Create a primary partition
B. Use NTFS
C. Enable PXE
D. Install third-party drivers
Answer: D
Q9. Which of the following would a technician use to search for a specific string within a file name?
A. grep
B. chmod
C. wget
D. sudo
Answer: A
Q10. Joe, a user, just downloaded a game onto his company phone. When he is not using the device, it unexpectedly dials unrecognized numbers and downloads new content. Joe is the victim of which of the following?
A. Trojan horse
B. Spyware
C. Social engineering
D. Worms
Answer: A
Q11. A network administrator is unable to install programs on a workstation. Which of the following is MOST likely the reason the administrator is not able to install applications?
A. The workstation is victim of a denial of service attack.
B. The username is not authenticating on the network.
C. The username is not part of the local administrator group.
D. The administrator has not applied appropriate security patches.
Answer: C
Q12. A PC is powering on but the only activity a technician can see is spinning fans. Which of the following components would MOST likely be at fault for such a condition? (Select TWO).
A. SATA controller
B. CPU
C. Memory
D. Hard drive
E. Sound card
Answer: B,C
Q13. An administrator is in a Remote Assistance session, sharing a user’s desktop. While trying to map a shared network drive for the user, an “access denied” error is encountered while using the user’s credentials. Which of the following should be the administrator’s NEXT step?
A. Ensure the user’s account is not locked out
B. Use the fully qualified domain name of the share
C. Open the location with administrator privileges
D. Try mapping with a different drive letter
Answer: C
Q14. A technician needs to install a clean Windows OS on several laptops in the office. The office is running a 100Base-T network. The owner would like the installations completed as soon as possible. Which of the following installation methods should the technician use?
A. FireWire External Hard Drive
B. PXE-based Network Installation
C. USB 3.0 Flash Drive
D. DVD-ROM
Answer: C
Q15. Joe, a user, states he is unable to use his Android phone after updating the OS. Joe is in a hurry and would like a quick solution that would most likely fix the issue. Which of the following methods can the technician use?
A. Initiate a factory reset
B. Perform a hard reset
C. Remove the MicroSD card
D. Rollback the OS update
Answer: B