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Q1. A technician is performing a clean install of Windows on a new hard drive from a factory DVD, but the computer does not recognize the optical disc. A “non-system disk or disk error” is observed. Which of the following should the technician do FIRST?
A. Update the motherboard firmware
B. Check the cables
C. Replace the optical drive
D. Check the BIOS setting
Answer: D
Q2. A company wants to ensure that the latest cyber security threats are known to the employees across the enterprise to minimize occurrences. Which of the following should be implemented?
A. Message of the Day
B. Email lists
C. Company forums
D. Regular user education
Answer: D
Q3. A critical server was replaced by the IT staff the previous night. The following morning, some users are reporting that they are unable to browse to the Internet upon booting their workstations. Users who did not shut down their workstations the previous day are able to connect to the Internet. A technician looks at the following report from a workstation with no Internet connectivity:
IP Address: 192.168.1.101
Netmask: 255.255.255.0
DHCP Server:192.168.1.1
DNS Server:192.168.1.2
Default Gateway:192.168.1.1
Given the above report, which of the following is the cause of why some workstations are unable to browse the Internet?
A. The workstation has an APIPA address.
B. The DHCP server is unavailable.
C. The default gateway router is misconfigured.
D. The DHCP server is misconfigured.
Answer: D
Q4. A technician would like to ensure all previous data is erased before reloading Windows 7
Home Premium onto a laptop. Which of the following procedures would accomplish this?
A. Virtual RAID configuration
B. Quick format
C. New partition
D. Full format
Answer: D
Q5. A technician is remotely connecting to a workstation using SSH to transfer a security hotfix. Which of the following command line tools would the technician use to create a directory to store the hotfix?
A. dir
B. rd
C. cd
D. md
Answer: D
Q6. A technician is installing Bluetooth speakers in a conference room. Which of the following will be the average operating range of the speakers?
A. 10 feet (3 meters)
B. 15 feet (5 meters)
C. 30 feet (9 meters)
D. 45 feet (14 meters)
Answer: C
Q7. Which of the following operating systems can be upgraded directly to Windows 7 Professional by a default installation? (Select TWO).
A. Windows 7 Home Premium
B. Windows Vista Business
C. Windows XP Home
D. Windows XP Professional 64-bit
E. Windows XP Media Center
Answer: A,B
Q8. An end user needs to completely re-install Windows 7 on a home computer but it did not come with any OS discs. How would a technician accomplish this?
A. Recovery partition
B. Primary partition
C. System restore
D. System refresh
Answer: A
Q9. Which of the following file formats does Android use for application installation?
A. .ipa
B. .api
C. .apk
D. .exe
E. .sdk
Answer: C
Q10. A technician has just upgraded RAM on a user’s workstation from 4GB to 8GB. The technician now wants to adjust the page file size on the system to the recommended Microsoft settings. Which of the following should be entered for the “Min” portion of the
page file setting if using these best practices?
A. 4096MB
B. 8192MB
C. 12288MB
D. 16328MB
Answer: C
Q11. A network administrator needs to connect to resources from an offsite location while ensuring the traffic is protected. Which of the following should the administrator use to gain access to the secure network?
A. SSH
B. VPN
C. SFTP
D. RDP
Answer: B
Q12. A Windows workstation is suspected of having malicious software that created an infected start-up item or service. Which of the following tools would a technician use to test this theory?
A. chkdsk
B. msconfig
C. dxdiag
D. ipconfig
Answer: B
Q13. A user notices the social media apps are constantly updated with the user’s precise location. The user is worried about privacy and would like to keep this information from being broadcast online. Which of the following features should the user adjust in order to accomplish this?
A. Geotracking
B. Filtering
C. WiFi
D. Tethering
Answer: A
Q14. A user states that they cannot connect to the network or the Internet. The technician determines the issue is that the computer has a static IP address and needs to use DHCP to work correctly. The technician sets the NIC to automatically assign an IP address. Which of the following should the technician perform NEXT?
A. Identify the type of network card and what Operating System the computer is running
B. Confirm the computer is back on the network and has Internet connectivity
C. They need to annotate what the static IP address was and inform the employee’s manager
D. They need to determine why the NIC was assigned a static IP address
Answer: B
Q15. Which of the following file system types is used primarily for optical media?
A. FAT32
B. NTFS
C. HPFS
D. CDFS
Answer: D