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Q1. A company that is using the Cisco Unified Contact Center Express Enhanced version requires that selected types of agent calls are automatically recorded. Which call recording operation can be used to satisfy this requirement?
A. Instruct agents to use the Record button on Cisco IPPA to trigger recording.
B. Instruct supervisors to use the Record button on Cisco Agent Desktop to trigger recording.
C. Instruct supervisors to use the Record button on Cisco Supervisor Desktop to trigger recording.
D. Configure the Cisco Agent Desktop workflow to trigger recording.
E. Recording is not supported on the Cisco Unified CCX Enhanced version. It is supported only on the Premium version.
Answer: D
Q2. Which Call Admission Control mechanism is supported for the Cisco Extension Mobility Cross Cluster solution?
A. Location CAC
B. RSVP CAC
C. H.323 gatekeeper
D. intercluster Enhanced Location CAC
E. visiting cluster's LBM hub
Answer: B
Q3. In which call state does the Mobility soft key act as a toggle key to enable or disable Single Number Reach for Cisco Unified Communications Manager Express SCCP IP phones?
A. idle
B. seized
C. alerting
D. ringing
E. connected
Answer: A
Q4. Which external database software is required for the Cisco IM and Presence compliance feature?
A. MySQL
B. EnterpriseDB
C. MSSQL
D. SQLite
E. PostgreSQL
Answer: E
Q5. Which tag in the SIP header is used by Cisco Unified Communications Manager to deliver a blended identity of alpha URI and number?
A. x-cisco-callinfo
B. x-cisco-service-control
C. x-cisco-serviceuri
D. x-cisco-number
E. x-cisco-uri
Answer: D
Q6. Which statement describes how the digit zero is handled in the predefined restriction tables in Cisco Unity Connection?
A. Zero is listed in the Default Out-Dial Restriction table.
B. Zero is listed in the Default System Transfer Restriction table.
C. Zero is listed in the Default Transfer Restriction table.
D. Zero is listed in the User-Defined and Automatically Added Alternate Extensions Restriction table.
E. Zero is not listed in any default restriction table configuration.
Answer: E
Q7. Which statement about the iSAC on Cisco Unified Border Element is true?
A. It is a narrow-band codec.
B. It has a fixed frame of 30 milliseconds.
C. It has an adaptive frame of up to 60 milliseconds.
D. It is designed to deliver wideband sound quality in high-bit-rate applications only.
E. It is not yet supported on the Cisco Unified Border Element (CUBE)
F. It is not yet supported on Cisco Unified Border Element.
Answer: C
Q8. Which ITU-T recommendation defines the procedures for using more than one video channel in H.320-based systems?
A. H.324
B. H.230
C. H.239
D. H.264
E. H.329
Answer: C
Q9. Which Call Control Discovery function allows the local Cisco Unified Communications Manager to listen for advertisements from remote call-control entities that use the SAF network?
A. CCD advertising service
B. CCD requesting service
C. SAF forwarder
D. SAF enabled trunks
E. CCD registration service
Answer: B
Q10. Which two statements about the Peer Firmware Sharing option for IP phone firmware distribution are true? (Choose two.)
A. This option uses a parent-child hierarchy in which a firmware image is downloaded by a parent phone to up to three directly associated child phones.
B. This option must be enabled on Cisco Unified Communications Manager service parameters for Cisco TFTP.
C. This option mandates that the parent phone and child phones be identical, selected phone models.
D. This option allows firmware transfers between phones in different subnets, as long as the round-trip delay is less than 5 milliseconds.
E. This option uses a parent-child hierarchy that must be manually defined by the Cisco Unified Communications Manager administrator.
F. This option allows falling back to the TFTP server in the Cisco Unified Communications Manager cluster.
Answer: CF
Q11. You have implemented 5-digit forced authorization codes to all international route patterns on Cisco Unified Communications Manager. Your users report that after entering the FAC codes, they must wait for more than 10 seconds before the call is routed.
Which procedure eliminates the wait time?
A. Check and eliminate any existing route patterns that overlap with the international route pattern.
B. Go to the Cisco Unified Communications Manager Service Parameters and reduce the T-304 number to 5000 milliseconds.
C. Request your long distance telephone service provider to reduce the call setup time to 5 seconds.
D. Configure a # (hash) sign to the end of the forced authorization codes to signal the end of dialing.
E. Educate the users to press # (hash) after entering the forced authorization codes.
Answer: E
Q12. Refer to the exhibit.
A user is going through a series of dialing steps on a SIP Type B IP phone (for example, a Cisco 7975) to call an SCCP IP phone. Both phones are registered to the same Cisco Unified Communications Manager cluster. Assuming the calling SIP phone is associated with a SIP dial rule with a pattern value of 2001, which statement about how digits are forwarded to Cisco Unified Communications Manager for further call processing is true?
A. As each digit is pressed on the SIP IP phone, it is sent to Cisco Unified Communications Manager in a SIP NOTIFY message as a KPML event.
B. The SIP IP phone will wait for the interdigit timer to expire, and then send each digit to Cisco Unified Communications Manager as a separate KPML event in a SIP NOTIFY message.
C. The SIP IP phone will wait for the interdigit timer to expire, or for the Dial softkey to be selected before sending all digits to Cisco Unified Communications Manager in a SIP INVITE message.
D. The SIP IP phone will wait for the interdigit timer to expire, or for the Dial softkey to be selected before sending the first digit in a SIP INVITE and the subsequent digits in SIP INFORMATION messages.
E. The SIP IP phone will wait for the interdigit timer to expire, and then send all digits to Cisco Unified Communications Manager in a SIP INVITE message.
Answer: E
Q13. To which QoS tool category does compressed RTP belong?
A. classification
B. marking
C. link efficiency
D. queuing
E. prioritization
Answer: C
Q14. Refer to the exhibit.
Ephone 1 has three active calls. The first two calls were inbound calls, which the user put on hold to place a third call outbound. What will happen on ephone 1 when a fourth call arrives for extension 2001?
A. The fourth call will be delivered to ephone 1 because it only received two inbound calls, one call less than the busy-trigger-per-button setting.
B. The fourth call will be delivered to ephone 1 because the huntstop channel setting is not yet saturated.
C. The fourth call will be delivered to ephone 1 because it can handle up to five calls on each button.
D. The fourth call will be held temporarily by the IOS Software until ephone 1 disconnects one of the active calls.
E. The fourth call will not be delivered and the caller will hear a user busy tone.
Answer: E
Q15. What is the minimum number of H.225 messages required to establish an H.323 call with bidirectional media?
A. 1
B. 2
C. 3
D. 4
E. 5
Answer: B
Q16. Which SIP message element is mapped to QSIG FACILITY messages being tunneled across a SIP trunk between two Cisco IOS gateways?
A. SIP UPDATE
B. SIP OPTIONS
C. SIP SUBSCRIBE
D. SIP INFO
E. SIP NOTIFY
Answer: D