Cisco 400-051 Free Practice Questions

Q1. Which statement about what happens to incoming calls to a Cisco Unified Communications Manager native call queue when no hunt members are logged in or registered is true? 

A. Calls are handled according to the Forward Hunt No Answer settings on the Hunt Pilot configuration page. 

B. Calls are handled according to the Not Available Hunt Option settings on the Line Group Configuration page. 

C. Calls are handled according to the Forward Hunt Busy settings on the Hunt Pilot configuration page. 

D. Calls are forward to the Forward Busy Calls To destination if configured; otherwise the calls are disconnected. 

E. Calls are handled according to the correspondent parameters under the Queuing section on the Hunt Pilot Configuration page. 

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Q2. Which SIP request is used by a Cisco 9971 IP Phone to signal DND status changes to Cisco Unified Communications Manager? 

A. REGISTER 

B. NOTIFY 

C. INFO 

D. PUBLISH 

E. UPDATE 

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Q3. Which Cisco Unified Contact Center Express data store contains user scripts, grammars, and documents? 

A. configuration data store 

B. repository data store 

C. agent data store 

D. historical data store 

E. script data store 

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Q4. What does a comma accomplish when it is used in a SIP Dial Rule pattern that is associated with a Cisco 9971 IP Phone that is registered to Cisco Unified Communications Manager? 

A. It inserts a 500-millisecond pause between digits. 

B. It causes the phone to generate a secondary dial tone. 

C. It is a delimiter and has no significant dialing impact. 

D. It indicates a timeout value of 5000 milliseconds. 

E. It is an obsolete parameter and will be ignored. 

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Q5. Refer to the exhibit. 

This output was captured on a Cisco IOS gateway shortly after it became the active Cisco Unified Border Element in a box-to-box redundancy failover. 

How many calls are native to this Cisco Unified Border Element? 

A. 9 

B. 12 

C. 19 

D. 31 

E. 40 

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Q6. Which two security services are provided by the Phone Proxy function on a Cisco ASA appliance? (Choose two.) 

A. It provides interworking to ensure that external IP phone traffic is encrypted, as long as the Cisco Unified Communications Manager cluster runs in secure mode. 

B. It only applies to encrypted voice calls where both parties utilize encryption. 

C. It manipulates the call signaling to ensure that all media is routed via the adaptive security appliance. 

D. It supports encrypted TFTP operation of IP phone configuration files. 

E. It intercepts and authenticates soft clients before they reach Cisco Unified Communications Manager clusters. 

F. It requires a remote routing device with an IPsec VPN tunnel. 

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Q7. Which message is used by a Cisco Unified Communications Manager respond to periodic keepalives from a Cisco IOS MGCP gateway? 

A. AUEP 

B. RQNT 

C. NTFY 

D. 200 

E. AUCX 

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Q8. Which configuration parameter defines whether or not the user portion of a directory URI is case sensitive on Cisco Unified Communications Manager 9.1 or later? 

A. URI Dialing Display Preference in Cisco CallManager Service Parameter 

B. URI Lookup Policy in Cisco CallManager Service Parameter 

C. URI Dialing Display Preference in Enterprise Parameters 

D. URI Lookup Policy in Enterprise Parameters 

E. The user portion of a directory URI is always case sensitive and cannot be changed. 

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Q9. Which Cisco Unified Contact Center Express core system software component communicates with Cisco Agent Desktop for agent state control and call control? 

A. Unified CCX Engine 

B. Database 

C. Monitoring 

D. Recording 

E. RmCm 

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Q10. Which protocol does the Cisco Jabber client use, in conjunction with Cisco IM and Presence, to deliver enterprise-class instant messaging services? 

A. SIP 

B. CTI/QBE 

C. XMPP 

D. IRC 

E. ICQ 

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Q11. Which two applications must be connected to a leaf cluster in a Cisco Unified Communications Manager Session Management Edition deployment? (Choose two.) 

A. Cisco Unified Meeting Place 

B. Cisco Unified Contact Center Express 

C. H.323-based video conferencing systems 

D. Cisco Unity 

E. Cisco Unified Communications Manager Attendant Console 

F. fax servers 

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Q12. Refer to the exhibit. 

Assuming that the administrator has never performed any manual custom uploads, which two file types can be found when you choose Software Upgrades, followed by TFTP File Management on the Cisco Unified Operating System Administration web page for Cisco Unified Communications Manager? (Choose two.) 

A. IP phone configuration files 

B. announcement audio files 

C. ringer files 

D. IP phone license files 

E. sample music-on-hold audio files 

F. softkey template files 

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Q13. Which statement describes DTMF processing on Cisco Unified Contact Center Express with supported SIP-based agent IP phones that are registered to Cisco Unified Communications Manager? 

A. Cisco Unified CCX receives the DTMF digits via SIP NOTIFY messages. 

B. Cisco Unified CCX receives the DTMF digits in the RTP payload based on RFC 2833. 

C. Cisco Unified CCX receives the DTMF digits via JTAPI messages. 

D. Cisco Unified CCX receives the DTMF digits via SIP INFO messages. 

E. Cisco Unified CCX receives the DTMF digits as part of the audio encoding in the RTP stream. 

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Q14. You have implemented 5-digit forced authorization codes to all international route patterns on Cisco Unified Communications Manager. Your users report that after entering the FAC codes, they must wait for more than 10 seconds before the call is routed. 

Which procedure eliminates the wait time? 

A. Check and eliminate any existing route patterns that overlap with the international route pattern. 

B. Go to the Cisco Unified Communications Manager Service Parameters and reduce the T-304 number to 5000 milliseconds. 

C. Request your long distance telephone service provider to reduce the call setup time to 5 seconds. 

D. Configure a # (hash) sign to the end of the forced authorization codes to signal the end of dialing. 

E. Educate the users to press # (hash) after entering the forced authorization codes. 

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Q15. Refer to the exhibit. 

A user is going through a series of dialing steps on a SIP Type A IP phone to call a SCCP IP phone. Both phones are registered to the same Cisco Unified Communications Manager cluster. Assume that the calling SIP phone is not associated with any SIP dial rules. 

Which statement about how digits are forwarded to the Cisco Unified Communications Manager for further call processing is true? 

A. As each digit is pressed on the SIP IP phone, it is sent to the Cisco Unified Communications Manager in a SIP NOTIFY message as a KPML event. 

B. The SIP IP phone waits for the inter-digit timer expiry and then sends each digit to the Cisco Unified Communications Manager as a separate KPML event in a SIP NOTIFY message. 

C. The SIP IP phone waits for the inter-digit timer expiry or for the Dial soft key to be selected before it sends all digits to the Cisco Unified Communications Manager in a SIP INVITE message. 

D. The SIP IP phone waits for the inter-digit timer expiry, or for the Dial soft key to be selected before it sends the first digit in a SIP INVITE and the subsequent digits in SIP NOTIFY messages. 

E. The SIP IP phone sends all digits to the Cisco Unified Communications Manager in a SIP INVITE message as soon as the fourth digit is pressed. 

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Q16. Which option is a characteristic of the Enhanced Location Call Admission Control mechanism on Cisco Unified Communications Manager? 

A. It accounts for network protocol rerouting. 

B. It accounts for network downtime and failures. 

C. It supports dynamic bandwidth adjustments based on WAN topology changes. 

D. It supports asymmetric media flows such that different bit rates in each direction are deducted accordingly. 

E. Unidirectional media flows are deducted as if they were bidirectional. 

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