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New Questions 2
When DSP oversubscription occurs on a Cisco lOS router using DSP modules that are based on the C5510 chipset, what will happen when an analog phone connected to a FXS port goes off-hook?
A. A fast busy tone will be played.
B. A slow busy tone will be played.
C. A network busy tone will be played.
D. A dial tone will be played, but digits will not be processed.
E. No tone will be played.
Answer: E
Explanation:
When DSP oversubscription occurs for both analog ports and digital ports, except PRl and BRl. FXO signaling and application controlled endpoints are not supported. This feature does not apply to insufficient DSP credits due to mid-call codec changes (while a call is already established).
New Questions 3
Which statement about what happens to incoming calls to a Cisco Unified Communications Manager native call queue when no hunt members are logged in or registered is true?
A. Calls are handled according to the Forward Hunt No Answer settings on the Hunt Pilot configuration page.
B. Calls are handled according to the Not Available Hunt Option settings on the Line Group Configuration page.
C. Calls are handled according to the Forward Hunt Busy settings on the Hunt Pilot configuration page.
D. Calls are forward to the Forward Busy Calls To destination if configured; otherwise the calls are disconnected.
E. Calls are handled according to the correspondent parameters under the Queuing section on the Hunt Pilot Configuration page.
Answer: E
Explanation:
There are three main scenarios where alternate numbers are used:
When queue is full
When maximum wait time is met
When no hunt members are logged in or registered
When queue is full
Call Queuing allows up to 100 callers to be queued per hunt pilot (the maximum number of callers allowed in queue on a hunt pilot page). Once this limit for new callers been reached on a particular hunt pilot, subsequent calls can be routed to an alternate number. This alternate number can be configured through the Hunt Pilot configuration page (through the "Destination When Queue is Full" settings).
When maximum wait time is met
Each caller can be queued for up to 3600 seconds per hunt pilot (the maximum wait time in queue). Once this limit is reached, that caller is routed to an alternate number. This alternate number can be configured through the Hunt Pilot configuration page (through the "Maximum wait time in queue" settings).
When no hunt members are logged in or registered
ln a scenario where none of the members of the hunt pilot are available or registered at the time of the call, hunt pilot configuration provides an alternate number field (through the "When no hunt members are logged in or registered" settings) where calls can be routed. For Call Queuing, a hunt pilot member is considered available if that member has both deactivated do not disturb (DND) and logged into the hunt group. ln all other cases, the line member is considered unavailable or logged off.
Reference:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-services-guide-90/CUCM_BK_CEF0C471_00_cucm-features-and-services-guide_chapter_0111.html
New Questions 4
Which Cisco lOS multipoint video conferencing profile is also known as best-effort video on the Cisco lntegrated Router Generation 2 with packet voice and video digital signal processor 3?
A. homogeneous
B. guaranteed-audio
C. rendezvous
D. heterogeneous
E. flex mode video
Answer: B
Explanation: Three types of video profiles are supported: homogeneous conferences (video switching), heterogeneous conferences (video mixing), and guaranteed audio conferences (best-effort video).
As the name suggests, when Guaranteed Audio Conferences is configured, the system attempts to display video for all participants; however, it does not guarantee that the video of all participants is displayed. For those participants whose video is not displayed, participants are downgraded to audio-only and the profile guarantees preservation of the audio portion of the call. This option gives you added flexibility because the DSPs are not all reserved when the profile is created; the system attempts to reserve them when this profile is activated with an actual conference. For example:
dspfarm profile 1 conference video guaranteed-audio codec h264 vgacodec h264 4cif Reference:
http://www.cisco.com/c/en/us/products/collateral/unified-communications/voice-video-conferencing-isr-routers/qa_c67-649850.html
New Questions 5
Refer to the exhibit.
Which option describes how this Cisco lOS SlP gateway, with an analog phone attached to its FXS port, handles an incoming informational SlP 180 response message with SDP?
A. lt will enable early media cut-through.
B. lt will generate local ring back.
C. lt will do nothing because the message is informational.
D. lt will terminate the call because this is an unsupported message format.
E. lt will take the FXS port offhook.
Answer: B
New Questions 6
Which Cisco Unified Contact Center Express data store contains user scripts, grammars, and documents?
A. configuration data store
B. repository data store
C. agent data store
D. historical data store
E. script data store
Answer: B
Explanation:
Unified CCX applications might use auxiliary files that interact with callers, such as scripts, pre-recorded prompts, grammars, and custom Java classes. Depending on each implementation, Unified CCX applications use some or all of the following file types. The Unified CCX Server's local disk prompt, grammar, and document files are synchronized with the central repository during Unified CCX engine startup and during run-time when the Repository datastore is modified.
New Questions 7
Router A and router B are Cisco lOS routers with hardware CFB resources that are registered to the same Cisco Unified Communications Manager server. Which Media Resource Group and Media Resource Group List configuration should be implemented if an administrator wants to make sure that all provisioned DSPs on router A are consumed before router B's DSP is used?
A. Router A's CFB and router B's CFB should each be configured in its own MRG. Both MRGs should then be grouped into the same MRGL, but the MRG that contains router A's CFB should be listed in higher order than the MRG that contains router B's CFB. Finally, associate the MRGL to all conference resource consumers.
B. Router A's CFB and router B's CFB should each be configured in its own MRG. Both MRGs should then be further separated into different MRGLs. Finally, associate the MRGL that contains router A's CFB in higher order than router B's CFB to all conference resource consumers.
C. Router A's CFB and router B's CFB should both be configured in the same MRG with router A's CFB listed higher than that of router B. Then associate the MRG with an MRGL and apply it to all conference resource consumers.
D. Router A's CFB and router B's CFB should both be configured in the same MRG. Make sure router A's CFB is listed in a higher alphabetical order than router B's CFB. Then associate the MRG with an MRGL and apply it to all conference resource consumers.
E. Router A's CFB and router B's CFB should both be configured in the same MRG. Use Cisco Unified Communications Manager service parameters to assign a higher priority to router A's CFB. Then associate the MRG with an MRGL and apply it to all conference resource consumers.
Answer: A
New Questions 8
Refer to the exhibit.
Which SlP message header is used to tunnel QSlG messages across the SlP network when the OGW receives a call bound for the TGW?
A. Content-TypE. application/sdp
B. Content-TypE. application/qsig
C. Content-TypE. message/lSUP
D. Content-TypE. message/external-body
E. Content-TypE. application/x-q931
Answer: B
Explanation: Tunneling over SlP
The Cisco gateway receives QSlG messages from the PBX side and then identifies the destination of the message (or call). The QSlG messages received from the PBX are encapsulated within SlP messages as Multipurpose lnternet Mail Extensions (MlME) bodies and are sent (tunneled) across the lP network to the recipient gateway.
When encapsulating a QSlG message (for switch type primary-qsig) inside a SlP message, Cisco gateways include the QSlG message in a MlME body of the SlP request or response using media type
application/QSlG:
Content-Type: application/QSlG
Reference:
http://www.cisco.com/c/en/us/solutions/collateral/enterprise-networks/empowered-branch-solution/white_paper_c11_459092.html
New Questions 9
Which Cisco Unified Contact Center Express data store contains CSQ information?
A. configuration data store
B. repository data store
C. agent data store
D. historical data store
E. script data store
Answer: A
Explanation:
The Database component is required for any Unified CCX deployment and manages access to the database. The Unified CCX Database contains four data stores. They are as follows:
Configuration data store
Repository data store
Agent data store
Historical data store
The configuration data store contains Unified CCX configuration information such as resources (agents), skills, resource groups, teams, and CSQ information. The repository data store contains user prompts, grammars, and documents. The agent data store contains agent logs, statistics, and pointers to the recording files. The historical data store contains Contact Call Detail Records (CCDRs).
Reference:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/UCCX_BK_C39FDB35_00_cisco-unified-contact-center-express/UCCX_BK_C39FDB35_00_cisco-unified-contact-center-express_chapter_010.html
New Questions 10
Which two guidelines are recommended when configuring agent phones for Cisco Unified CCX agents? (Choose two.)
A. ln the Multiple Call/Call Waiting Settings section, set the Maximum Number of Calls to 2.
B. ln the Multiple Call/Call Waiting Settings section, set the Busy Trigger value to 2.
C. The Unified CCX extension for the agent must be listed within the top four extensions on the device profile.
D. ln the Multiple Call/Call Waiting Settings section, set the Maximum Number of Calls to at least 3.
E. Always enable SRTP when configuring an agent phone.
Answer: A, C
Explanation:
Follow these guidelines when configuring agent phones for Unified CCX agents:
Choose Device>Phone in Unified Communications Manager Administration. The Find and List Phones window is displayed.
Enter search criteria to locate a specific phone and click Find. A list of phones that match the search criteria is displayed. Click the device name of the phone to which you want to add a directory number. The Phone Configuration window is displayed.
ln the Unified Communications Manager Administration Phone Configuration web page, select the required Association lnformation (on the left) to get to the Directory Number Configuration web page. On this page, make the following changes:
ln the Multiple Call/Call Waiting Settings section, set the Maximum Number of Calls to 2 (default is 4) for Cisco Unified lP Phones 7900 Series and 3 for Cisco Unified lP Phones 8961, 9951, and 9971.
ln the Multiple Call/Call Waiting Settings section, set the Busy Trigger value to 1 (default is 2).
ln the Call Forward and Call Pickup Settings section, verify that you do not forward any Unified Communications
Manager device to the Unified CCX extension of an agent.
ln the Call Forward and Call Pickup Settings section, verify that you do not configure the Unified CCX extension of an agent to forward to a Unified CCX route point.
Always disable (turn off) Secure Real-Time Transport Protocol (SRTP) when configuring a Cisco Unified Communications product. You can disable SRTP for a specified device or for the entire Unified Communications Manager:
For a specified device-Choose Device>Phone. ln the Find and List Phone page, select the required phone device. Ln the Phone Configuration page for the selected phone, scroll down to the Protocol Specific lnformation section. To turn off SRTP on the phone device, select any one of the Non Secure SCCP Profile auth by choices from the drop-down list
in SCCP Phone Security Profile or SCCP Device Security Profile field.
For the entire Unified Communications Manager cluster - Choose System>Enterprise Parameters. ln the Enterprise Parameters Configuration page, scroll down to the Securities Parameters section, to verify that the corresponding value for the Cluster Security Mode field is 0. This parameter indicates the security mode of the cluster. A value of 0 indicates that phones will register in nonsecure mode (no security).
The Unified CCX extension for the agent must be listed within the top 4 extensions on the device profile. Listing the extension from position 5 on will cause Unified CCX to fail to monitor the device, so the agent will not be able to log in.
Do not forward any Unified Communications Manager device to the Unified CCX extension of an agent.
Do not configure the Unified CCX extension of an agent to forward to a Unified CCX route point.
Do not use characters other than the numerals 0 to 9 in the Unified CCX extension of an agent.
Do not configure two lines on an agent phone with the same extension when both lines exist in different partitions.
Do not assign a Unified CCX extension to multiple devices.
Do not configure the same Unified CCX extension in more than one device or device profile. (Configuring a Unified
CCX extension in one device or device profile is supported.)
To use Cisco Unified lP Phones 9900 Series, 8900 Series, and 6900 Series as agent devices, the RmCm application user in Unified Communications Manager needs to have "Allow device with connected transfer/conference" option assigned to itself.
New Questions 11
Which two host portion format conditions are true for directory URl on Cisco Unified Communications Manager? (Choose two.)
A. lt is case sensitive.
B. lt cannot start with a hyphen.
C. lt must have at least one character.
D. lt supports lPv4 or lPv6 addresses, or fully qualified domain names.
E. lt cannot end with a hyphen.
F. lt supports the & character.
Answer: B, E
Explanation:
Cisco Unified Communications Manager supports the following formats in the host portion of a directory URl (the portion after the @ symbol):
Supports lPv4 addresses or fully qualified domain names.
Accepted characters are a-z, A-Z ,0-9, hyphens, and dots.
The host portion cannot start or end with a hyphen.
The host portion cannot have two dots in a row.
Minimum of two characters.
The host portion is not case sensitive.
Reference:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/bat/9_1_1/CUCM_BK_C271A69D_00_cucm-bulk-administration-guide-91/CUCM_BK_C271A69D_00_cucm-bulk-administration-guide-91_chapter_01001110.html
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