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Q1. A company that is using the Cisco Unified Contact Center Express Enhanced version requires that selected types of agent calls are automatically recorded. Which call recording operation can be used to satisfy this requirement?
A. Instruct agents to use the Record button on Cisco IPPA to trigger recording.
B. Instruct supervisors to use the Record button on Cisco Agent Desktop to trigger recording.
C. Instruct supervisors to use the Record button on Cisco Supervisor Desktop to trigger recording.
D. Configure the Cisco Agent Desktop workflow to trigger recording.
E. Recording is not supported on the Cisco Unified CCX Enhanced version. It is supported only on the Premium version.
Answer: D
Q2. Refer to the exhibit.
You received this debug output to troubleshoot a Cisco IOS MGCP gateway media-related problem at a customer site. What is the purpose of this message?
A. The MGCP gateway is responding to an RQNT message from Cisco Unified Communications Manager to poll the media capabilities on its endpoints.
B. The MGCP gateway is responding to an AUEP message from Cisco Unified Communications Manager to poll the media capabilities on its endpoints.
C. The MGCP gateway is responding to an AUCX message from Cisco Unified Communications Manager to poll the active calls on its endpoints.
D. The MGCP gateway is responding to an MDCX message from Cisco Unified Communications Manager during a call setup.
E. The MGCP gateway is responding to a CRCX message from Cisco Unified Communications Manager during a call setup.
Answer: D
Q3. Which mechanism enables the Cisco Unified CCX Cisco Agent Desktop application to obtain a copy of the RTP packet stream directly from a supported IP phone?
A. SPAN port monitoring
B. desktop monitoring
C. remote SPAN monitoring
D. reflector port monitoring
E. ESPAN monitoring
Answer: B
Q4. Which capability is supported by Cisco Discovery Protocol but not by LLDP-MED?
A. LAN speed and duplex discovery
B. network policy discovery
C. location identification discovery
D. power discovery
E. trust extension
Answer: E
Q5. Which definition is included in a Cisco UC on UCS TRC?
A. required RAID configuration, when the TRC uses direct-attached storage
B. configuration of virtual-to-physical network interface mapping
C. step-by-step procedures for hardware BIOS, firmware, drivers, and RAID setup
D. configuration settings and patch recommendations for VMware software
E. server model and local components (CPU, RAM, adapters, local storage) by name only; part numbers are not included because they change over time
Answer: B
Q6. Which codec complexity mode, when deployed on Cisco IOS routers with DSPs using the C5510 chipset, supports the most G.711 calls per DSP?
A. Low
B. Medium
C. High
D. Secure
E. Flex
Answer: E
Q7. According to ITU-T E.164 recommendations, which two fields in the National Significant Number code may be further subdivided? (Choose two.)
A. Country Code
B. National Destination Code
C. Subscriber Number
D. Regional Significant Number
E. Local User Code
F. National Numbering Plan
Answer: BC
Q8. Which device is the initiator of a StationD message in a Cisco Unified Communications Manager SDI trace?
A. SCCP IP phone
B. SIP IP phone
C. Cisco Unified Communications Manager
D. MGCP analog gateway
E. digital voice gateway
Answer: C
Q9. Which two analog telephony signaling methods are most vulnerable to glare conditions? (Choose two.)
A. FXS Loop-start
B. FXO Ground-start
C. E&M Wink-start
D. E&M Delay-dial
E. E&M Immediate-start
F. E&M Feature Group D
Answer: AE
Q10. In Cisco IOS routers, which chipset is the PVDM-12 DSP hardware based on?
A. C542
B. C549
C. C5510
D. C5421
E. C5409
Answer: B
Q11. Which Cisco Unified Contact Center Express data store contains user scripts, grammars, and documents?
A. configuration data store
B. repository data store
C. agent data store
D. historical data store
E. script data store
Answer: B
Q12. Which element was added to H.225 messages to enable Fast Connect in H.323 version 2?
A. fastStart
B. fastConnect
C. H.245 PDU
D. User-User Information
E. Connection Information
Answer: A
Q13. What does a comma accomplish when it is used in a SIP Dial Rule pattern that is associated with a Cisco 9971 IP Phone that is registered to Cisco Unified Communications Manager?
A. It inserts a 500-millisecond pause between digits.
B. It causes the phone to generate a secondary dial tone.
C. It is a delimiter and has no significant dialing impact.
D. It indicates a timeout value of 5000 milliseconds.
E. It is an obsolete parameter and will be ignored.
Answer: B
Q14. Which two call processing features have a lower priority than the Do Not Disturb settings on a Cisco IP phone? (Choose two.)
A. park reversion for a locally parked call
B. hold reversion
C. intercom
D. pickup notification
E. terminating side of a call back
F. originating side of a call back
Answer: DE
Q15. Assume 18 bytes for the Layer 2 header and a 10-millisecond voice payload, how much bandwidth should be allocated to the strict priority queue for three VoIP calls that use a G.722 codec over an Ethernet network?
A. 331.2 kb/s
B. 347.8 kb/s
C. 261.6 kb/s
D. 274.7 kb/s
E. 238.4 kb/s
Answer: A
Q16. Which protocol that is used between Cisco IM and Presence and Cisco Unified Communications Manager is responsible for the exchange of phone state presence information?
A. AXL/SOAP
B. CTI/QBE
C. SIP/SIMPLE
D. LDAP
E. XMPP
Answer: C