Avaya 6210 Free Practice Questions

New Questions 4

After you complete the Avaya Aurau00ae Contact Center (AACC) installation, you should perform a backup.

From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

A. Select Location and Immediate Backup

B. Map Drive and Immediate Backup

C. Backup Drive and Immediate Backup

D. Backup Location and Immediate Backup

View Answer

New Questions 5

You will need to configure Internet Explorer (IE) options to access Avaya Aurau00ae Contact Center (AACC) components such as Contact Center Manager Administration (CCMA).

Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)

A. CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.

B. You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).

C. CCMA supports only the 32-bit version of Microsoft Internet Explorer.

D. Install Microsoft Internet Explorer 10.0 or 11.0.

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New Questions 6

A customer has installed Avaya Aurau00ae Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.

Where do you set the transmission mode for the site to Unicast?

A. From the CCMS > RSM IP Address window

B. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya

> Applications > CCMA Settings

C. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya

> Applications > Real-Time Reporting > RTR Registry Settings

D. From the CCMS > RSMConfig

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New Questions 7

Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

A. Contact Center Manager Administration (CCMA)

B. Communication Control Toolkit (CCT)

C. Contact Center Manager Server (CCMS)

D. Contact Center Multimedia (CCMM)

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New Questions 8

By which method can you verify the status of the Data Execution Prevention (DEP)? (Choose two.)

A. Windows > Control Panel > System and Security > System > Advanced System Settings

> Settings > Data Execution Prevention

B. Windows > Services > AdvancedSystem Settings > Settings > Data Execution Prevention

C. My computer > properties > advanced system settings > advanced > environment variables > Data Execution Prevention

D. Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows programs and services only

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New Questions 9

Avaya Aurau00ae Contact Center (AACC) supports VMwareu00ae vSphere. VMwareu00ae vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.

Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMwareu00ae virtual machine are true? (Choose three.)

A. Voice and Multimedia ContactServer withAvaya Aurau00ae Media Server

B. Multimedia Contact Server Only

C. Voice and Multimedia Contact Server withoutAvaya Aurau00ae Media Server

D. Voice Contact Server Only

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New Questions 10

On which servers is the Enable Switchover function available when configuring Avaya Aurau00ae Contact Center (AACC) High Availability (HA)?

A. Primary Server

B. Primary and Backup Servers

C. Active and Standby Servers

D. Active Server

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New Questions 11

Which two statements about scheduled backups are true? (Choose two.)

A. Contact Center stores up to seven backup files at each server location.

B. You can use this utility to back up operating system files.

C. The backup location must be a tape or optical drive.

D. You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.

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New Questions 12

Avaya Aurau00ae Contact Center (AACC) uses the media processing capabilities of the Avaya Aurau00ae Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments.

Which three statements regarding AACC and the AAMS are true? (Choose three.)

A. AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

B. AACC does not require a license for each AAMS instance in the solution.

C. AACC integrates withAAMS using Media Server Markup Language (MSML) based communication.

D. AAMS provides a MSML-based service type named ACC_APP_ID.

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New Questions 13

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.

After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

A. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics

B. From Windows > Apps > Multimedia Dashboard > Web Statistics

C. From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics

D. From Windows > Administrative Tools > Services > Web Statistics

View Answer