70-685 Premium Bundle

70-685 Premium Bundle

Pro: Windows 7, Enterprise Desktop Support Technician Certification Exam

4.5 
(34665 ratings)
0 QuestionsPractice Tests
0 PDFPrint version
November 21, 2024Last update

Microsoft 70-685 Free Practice Questions

Q1. All client computers on your company network were recently migrated from Windows XP to Windows 7.

Your company uses a proprietary application that is currently not compatible with Windows 7. A shim has been created and applied to mitigate compatibility issues until a Windows 7-compatible version is developed.

A security update is made for this application. The update must be tested and then deployed as a new version of the application.

During testing you are unable to install the application.

You need to ensure that the application can be installed in the test environment before it can be deployed to the production environment.

What should you do?

A. Disable UAC prompts.

B. Run the .msi file from an elevated command prompt.

C. Modify the shim to apply to all versions of the application.

D. Modify the shim to apply only to the new version of the application.

Answer: D

Q2. This is the first in a series of questions that all present the same scenario. For your convenience, the scenario is repeated in each question. Each presents a different goal and answer choices, but the text of the scenario is exactly the same in each in this series.

Topic 11, Baldwin Museum of Science

Scenario:

You are an enterprise desktop support technician for the Baldwin Museum of Science.

The Baldwin Museum of Science is located in Dublin. The museum has 2,000 employees. All employees have laptop computers that have cellular connections.

The museum has a main office and three satellite offices.

Active Directory Configuration

The network contains an Active Directory forest. The forest contains a domain named Baldwinmuseumofscience.com.

The relevant group policy information is shown in the following table:

Users access the network remotely by using a DirectAccess connection.

Client Computer Information

All client computers run Windows 7 Enterprise (x86). The client computers are configured to receive Windows Updates from http://WSUS.

Application Configuration

All users run Microsoft Office Outlook 2010 and use Outlook Anywhere. Users access the intranet Web site by using the URL http://intranet.

The museum hosts several Web sites that use the domain suffix fineartschool.net.

Corporate Security Policy

The corporate security policy states that all updates on client computers must be installed from the internal WSUS server.

Users report that they can only access the fineartschool.net Web servers by entering the full URL to the servers.

You need to recommend a solution that allows users to access the Web servers by using single label names. 

Your solution must ensure that users can access the intranet Web server by using the URL http://intranet.

What should you recommend?

Users report that they can only access the fineartschool.net Web servers by entering the full URL to the servers.

You need to recommend a solution that allows users to access the Web servers by using single label names. Your solution must ensure that users can access the intranet Web server by using the URL http://intranet.

What should you recommend?

A. the DHCP server option for the DNS domain name be removed

B. fineartschool.net be added as the primary DNS suffix in the Default Domain Policy

C. fineartschool.net be added to the DNS Search Suffix list in the Default Domain Policy

D. the Allow DNS Suffix Appending to unqualified Multi-Label Name Queries setting be enabled in the Default Domain Policy

Answer: C

Q3. All client computers on your company network run Windows 7.

After the installation of a third-party defragmentation tool, several employees are unable to start their portable computers in normal or safe modes.

The Original Equipment Manufacturer (OEM) recovery partition is not installed on the computers. The Boot Configuration Database (BCD) has also been corrupted.

You need to repair the BCD so that the computers can start.

What should you do?

A. Create a new system repair disc and run the System Image Recovery tool on the employee computers.

B. Create a new system repair disc and run the Startup Repair recovery tool on the employee computers.

C. Start each computer from the installation DVD. Select the Last Known Good Configuration advanced boot option.

D. Start each computer from the installation DVD. In the System Recovery Options dialog box, select the System Restore recovery tool.

Answer: B

Q4. Your company has a branch office. The office has two 48-port network switches named Switch1 and Switch2.

The company purchases several new computers that have identical hardware. The new computers run Windows 7.The help desk reports that the new computers that connect to Switch1 are unable to connect to network resources and do not receive IP configurations from the DHCP server.

Existing computers that connect to Switch1 can access network resources. The new computers that connect to Switch2 can also access network resources.

You need to ensure that all computers can connect to network resources.

What should you do?

A. Re-install the network card driver.

B. Disable IPv6 on the network interface.

C. Disable and then enable the network interface.

D. Disable the AutoNegotiation setting on the network interface.

Answer: D

Q5. Users report that their DirectAccess connections fail.

You instruct the help desk to tell the users to run the Connection to a Workplace Using DirectAccess troubleshooter.

The help desk reports that the Connection to a Workplace Using DirectAccess troubleshooter fails to function.

You need to ensure that the Connection to a Workplace Using DirectAccess troubleshooter functions properly.

What should you do?

A. Instruct the help desk to enable IPv6 on the users' computers.

B. Instruct the help desk to modify the users' Windows Firewall settings.

C. Request that the domain administrator configure the Teredo State Group Policy setting.

D. Request that the domain administrator configure the Corporate Website Probe URL Group Policy setting.

Answer: D

Q6. You deploy Microsoft Office 2007 to a pilot group in the main office.

Users in the pilot group report that all of the Office 2007 applications run successfully.

You deploy Office 2007 to users in the New York call center. The call center users report that they are unable to launch the Office 2007 applications.

You need to ensure that the call center users can run all of the Office 2007 applications.

What should you do?

A. Modify the AppLocker rule.

B. Disable User Account Control (UAC).

C. Deploy the 2007 Office system Administrative Template files.

D. Configure the Office 2007 applications to run in Windows Vista compatibility mode.

Answer: A

Q7. The company implements a data recovery agent (DRA) for Bitlocker.

A portable computer fails.

The help desk reports that it is unable to use the DRA to recover the data from the computer's hard disk drive.

You need to ensure that the DRA can be used to recover data from the hard disk drives of all portable computers.

Which tool should you use?

A. CertUtil.exe

B. Cipher.exe

C. Manage-bde.exe

D. SDelete.exe

Answer: C

Q8. Your company has a main office and a branch office. The branch office is configured as shown in the exhibit:

The branch office contains the following wireless devices:

       A phone system that uses the 5.8 GHz wireless spectrum

       A wireless access point that uses 802.11b

       Printers that are compatible with 802.11b and 802.11g

       100 portable computers that use 802.11b and 802.11g

Users report that they have an intermittent connection to the wireless access point.

You need to recommend a solution that ensures that users can connect to the wireless access point at all times.

What should you recommend?

A. Move the wireless printers to the reception area.

B. Move the wireless access point to another location.

C. Replace the phone system with a DECT 6.0 phone system.

D. Replace the wireless access point with an 802.11g wireless access point.

Answer: B

Q9. The help desk reports that users receive a security warning message when they try to access the internal Web site shown in the exhibit:

The help desk confirms that users never received this security warning message before.

You need to provide a solution to prevent users from receiving the security warning when they try to access the internal Web site.

What should you do?

Exhibit:

A. Instruct the users to download the certificate of the Web server.

B. Instruct the users to download a new certificate revocation list (CRL).

C. Request that a domain administrator renew the Web server SSL certificate.

D. Request that a domain administrator renew the user authentication certificates for all users.

Answer: C

Q10. Users in the branch office report slow network performance when they connect to the file shares in the main office.

You need to recommend a solution to improve performance when users access the file shares from the branch office. The solution must minimize hardware costs.

What should you recommend implementing?

A. BranchCache

B. DirectAccess

C. Distributed File System Replication (DFSR)

D. Universal Group Membership Caching

Answer: A

Q11. A corporate environment includes client computers running Windows 7 Enterprise. The client computers are joined to an Active Directory Domain Services (AD DS) domain named contoso.com. Employees frequently access secure websites that are subsites of an external domain named fabrikam.com. Pop-up windows from the fabrikam.com subsites are being blocked. You need to recommend an approach for ensuring that the pop-up windows from the fabrikam.com subsites are allowed. What is the best approach to achieve the goal? (More than one answer choice may achieve the goal. Select the BEST answer.)

A. Add *.fabrikam.com to the Local Intranet zone in Internet Explorer on each client computer.

B. Add *.fabrikam.com to the Trusted Sites zone in Internet Explorer on each client computer.

C. Set the Pop-up Blocker Blocking Level to Low on each client computer.

D. Disable the Pop-up Blocker on each client computer.

Answer: B

Q12. Members of the Sales Support team must contact the help desk to have their AD DS user accounts unlocked.

You need to recommend a solution to ensure that user accounts for members of the Sales Support team are automatically unlocked 10 minutes after becoming locked.

What should you recommend?

A. Create a new Group Policy object with a different account lockout policy and link it to the domain.

B. Modify the Unlock Account options for the members of the Sales security group.

C. Create a fine-grained password policy with a different account lockout policy and apply it to the Sales security group.

D. Modify the Account Properties Options properties for the members of the Sales security group.

Answer: C

Q13. All client computers on your company network run Windows 7 and are members of an Active Directory Domain Services domain. All servers run Windows Server 2008 R2 and are located in the main office.

A remote office connects to the main office by using a cellular network.

Employees at the remote office frequently download a daily report from an IIS Web server at the main office, which causes them to incur excessive pay per bandwidth usage costs.

You need to decrease the network bandwidth usage costs incurred by the remote office.

What should you do?

A. Implement DirectAccess.

B. Implement VPN with compression.

C. Implement Distributed File System.

D. Configure Branch Cache.

Answer: D

Q14. The motherboard on a portable computer fails. The data on the computer's hard disk drive cannot be recovered.

You need to recommend a solution to ensure that the data on hard disks can be recovered if the motherboard on other portable computers fail

Which two configurations should you recommend? (Each correct answer presents part of the solution. Choose two.)

A. Disable BitLocker on all portable computers.

B. Convert the hard disks on all portable computers to dynamic disks.

C. Export and securely store the computer certificates on all portable computers.

D. Configure the BitLocker settings on all portable computers by using Group Policy.

Answer: AD

Q15. Your company uses portable computers that run Windows 7.

The Sales department staff use Wireless Wide Area Network (WWAN), WLAN, and wired network connections to work from a remote location.

The Sales department staff reestablish their secure connections and restart applications frequently.

You need to ensure that the employees are able to work without unnecessary interruptions.

What should you do?

A. Create a Group Policy to configure preferred wireless access points

B. Configure Group Policy preferences to create multiple VPN connections

C. Configure each portable computer to use the VPN Reconnect feature

D. Configure each portable computer to use the Extensible Authentication Protocol

Answer: C

START 70-685 EXAM