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Pro: Windows 7, Enterprise Desktop Support Technician Certification Exam

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Microsoft 70-685 Free Practice Questions

Q1. This is the first in a series of questions that all present the same scenario. For your convenience, the scenario is repeated in each question. Each presents a different goal and answer choices, but the text of the scenario is exactly the same in each in this series.

Topic 8, Fourth Coffee

Scenario:

You are an enterprise desktop support technician for Fourth Coffee.

The network contains a single domain named fourthcoffee.com.

Physical Environment

The Web1 server is accessible only through the URL http://web1.fourthcoffee.local.

Application Configurations

Fourth Coffee deploys an application named App1 to users in the main office by using a Group Policy Object (GPO) named APP1Deploy. 

App1 requires that a drive named M be mapped to \\AppServer1\AppData$. 

App1 saves information on a local computer if drive M is unavailable. 

All client computers have drive M.

Security Policy

The corporate security policy states that domain controllers can only be deployed in secure data centers. Branch office 2 does not have a secure data center.

Client Configuration

All users connect remotely through VPN1. VPN1 is configured to accept only SSTP-based VPN connections.

All client computers receive IP configurations from DHCP.

You recently purchased 100 desktop computers from a new hardware vendor.

The application support team reports that the App1 data of some users is not saved to AppServer1. 

The team reports that the users deleted the mapped drive.

You need to prevent the users from deleting the mapped drive.

Which settings should you request be modified in the APP1Deploy GPO?

The application support team reports that the App1 data of some users is not saved to AppServer1. The team reports that the users deleted the mapped drive.

You need to prevent the users from deleting the mapped drive.

Which settings should you request be modified in the APP1Deploy GPO?

A.

D. Request that a network administrator create a new Group Policy to enable remote desktop connections. Link the new Group Policy to each site.

Answer: A

Q9. Your company has a main office and two branch office locations. All client computers on your company network run Windows 7 and are members of an Active Directory Domain Services domain. All servers run Windows Server 2008 R2 and are located in the main office.

Branch office employees use a slow WAN link with high latency to access files on a network share located in the main office.

You need to meet the following requirements:

       Reduce WAN link utilization

       Improve user response time when accessing files

What should you do?

A. Configure BranchCache in Hosted Mode.

B. Configure BranchCache in Distributed Mode.

C. Configure the Default Cache Size setting by using Group Policy.

D. Configure the Configure Slow link speed setting by using Group Policy.

Answer: B

Q10. A new printer is installed on FP1 and is shared as Printer1.

Users report that they receive an error when they try to connect to \\FP1\Printer1, and that after they click OK they are prompted for a printer driver.

The server administrator confirms that the printer is functioning correctly and that he can print a test page.

You need to ensure that users are able to connect to the new printer successfully. Your solution must minimize administrative effort.

What should you request?

A. an x86 printer driver be installed on FP1

B. the permissions be changed on the shared printer

C. a new Group Policy object (GPO) be created that includes a printer mapping for \\FP1\Printer1

D. the Devices: Prevent users from installing printer drivers setting in the Default Domain Policy be set to disabled

Answer: A

Q11. Your company has a main office and a branch office.

The network contains a single Active Directory domain. All computers are members of the domain.

Five users in the branch office report that their Windows 7 computer is slow when it runs multiple applications.

From your computer, you need to identify the application that uses the most processor on the computers.

Which tool should you use?

A. Performance Monitor

B. Reliability Monitor

C. Resource Monitor

D. System Information

Answer: A

Q12. All client computers on your company network were recently upgraded from Windows Vista to windows 7.

Several employees use a scanner to import document images into a database. They install a new scanning application on their computers. The application updates the device driver for the scanners as part of the installation process.

Employees report that the application can no longer connect to the scanner.

You need to ensure that the employees can use the scanner.

What should you do?

A. Roll back the device driver to the previous version.

B. Reinstall the application in Windows Vista compatibility mode.

C. Set the application compatibility properties to run the application as an administrator.

D. Restart the computer by using the System Configuration tool to load only basic devices and services.

Answer: A

Q13. The company purchases 500 USB flash drives from a new hardware vendor and distributes them to the users.

The help desk reports that the users are unable to access the new USB flash drives.

You need to ensure that users can save data on the USB flash drives.

What should you do?

A. Instruct the help desk to modify the BitLocker settings.

B. Instruct the help desk to modify the Windows Defender settings.

C. Request that an administrator modify the driver signing policy.

D. Request that an administrator modify the device installation restriction policy.

Answer: D

Q14. All client computers on your company network run Windows 7 and are members of an Active Directory Domain Services domain.

You deploy network printers.

You need to ensure that employees are able to find these printers.

What should you do first?

A. Ensure that your print servers include Windows 7 print drivers.

B. In the Location Aware Printing applet, choose the Change my default printer when I change networks setting.

C. Create a group policy to enable the Automatically publish new printers in Active Directory policy.

D. Create a group policy to enable the Prune printers that are not automatically republished policy.

In the Prune non-republishing printers drop-down list, select the Whenever printer is not found option.

Answer: C

Q15. All client computers on your company network were recently migrated from Windows XP to Windows 7.

Your company uses a proprietary software program that is installed by using a Windows Installer (.msi) file.

Employees who require the application must install it on their computers.

Employees are unable to install the software due to compatibility issues.

You need to ensure that the application can be installed.

What should you do?

A. Disable UAC prompts.

B. Add the user to the local Administrators group.

C. Run the .msi file from an elevated command prompt.

D. Modify the properties of the .msi file to run in compatibility mode.

Answer: D

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