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Cisco Collaboration Architecture Sales Essentials Certification Exam

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NEW QUESTION 1
Which options are the Cisco user-based license models?

  • A. Cisco UWL and Cisco UCL
  • B. Cisco WUL and Cisco CUL
  • C. Cisco Flex Plans
  • D. Cisco User Integration and Adoption Plans

Answer: A

NEW QUESTION 2
Which Customer Lifecycle touch point demonstrates commitment to the business objectives of a customer by suggesting complimentary solutions?

  • A. Maximize Customer Investment Value
  • B. Evaluate Expansion Opportunities
  • C. Identify Coverage Gaps
  • D. Capitalize on Renewals

Answer: B

Explanation:
https://impact.cisco.com/2021/02/5-key-touchpoints-in-the-customer-lifecycle-creating-customers-for-life/
Demonstrate commitment to a customer’s business objectives by suggesting complementary solutions designed to improve network performance. By tracking and managing the lifecycle of these products, your business stands to gain an ongoing annuity stream that adds up over time.

NEW QUESTION 3
Which Cisco UCL plans support all Cisco user devices?

  • A. Basic and Enhanced
  • B. Enhanced and Enhanced Plus
  • C. Essential and Enhanced Plus
  • D. Essential and Basic

Answer: B

Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_

NEW QUESTION 4
Which option lists the components of Cisco Spark?

  • A. messaging and meeting
  • B. messaging, meeting, and collaboration
  • C. messaging, meeting and calling
  • D. messaging, calling, and collaboration

Answer: C

Explanation:
https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/Cisco-Spark-Offer-D Cisco Spark Services is a subscription-based offer hosted in the Cisco cloud that provides Subscriber access to our end-to-end suite of collaboration software (“Cisco Spark Services”). Cisco Spark Flex Plan is a flexible way to subscribe to Cisco Spark across a variety of deployment models and buying models. Under the Cisco Spark Flex Plan you can choose between Cisco-hosted cloud services and licensed software for on-premises or partner-hosted solutions, and you can mix or flexibly migrate from one deployment or buying model to another under one subscription (“Cisco Spark Flex Plan”). The three core Cisco Spark Services capabilities are messaging, meeting, and calling.

NEW QUESTION 5
How is transactional revenue procured?

  • A. through a subscription-based model
  • B. through a one-time transaction
  • C. through a time-building model
  • D. through massive marketing campaigns

Answer: D

NEW QUESTION 6
Which design resource allows you and the customer to view examples of collaboration solutions based on scenarios products, or experiences?

  • A. Project Workplace
  • B. HCS Configuration tool
  • C. Virtual Machine Placement tool
  • D. Quick Pricing tool

Answer: A

Explanation:
https://projectworkplace.cisco.com/#/en-us

NEW QUESTION 7
Which option lists steps to every sale?

  • A. qualification and rapport
  • B. rapport and awareness
  • C. introduction and qualification
  • D. awareness and education

Answer: A

NEW QUESTION 8
For which purpose was the Cisco Spark Flex Plan designed?

  • A. to simplify the transition to cloud-based collaboration solutions
  • B. to simplify the transition to hybrid-based collaboration solutions
  • C. to simplify the transition to all collaboration solutions
  • D. to simplify the transition to premises-based collaboration solutions

Answer: A

NEW QUESTION 9
Which sales step identifies products that you think benefit the customer needs the most?

  • A. education
  • B. qualification
  • C. introduction
  • D. rapport

Answer: A

NEW QUESTION 10
Which Cisco product is a premised-based, cloud-managed telephone platform that targets the SMB market for partner recurring revenue?

  • A. Cisco Hybrid Media Services
  • B. Cisco Business Edition 6000
  • C. Cisco Spark Flex Plan
  • D. Cisco Business Edition 4000

Answer: D

Explanation:
Cisco launched a new premise-based, cloud-managed telephony platform targeting the SMB market. The new Cisco Business Edition 4000 provides affordable telephony and voice mail for up to 200 devices, according to Trollope.
https://www.crn.com/slide-shows/networking/300082686/5-new-cisco-collaboration-plays-aimed-at-driving-sale

NEW QUESTION 11
Which Cisco UCM version provides access to Spark Hybrid functionality?

  • A. 10.5 or higher
  • B. 11.0
  • C. 9.1 or higher
  • D. 10.5

Answer: A

Explanation:
https://www.cisco.com/c/en/us/solutions/collateral/unified-communications/spark-hybrid-services/datasheet-c78

NEW QUESTION 12
Which option does collaboration in context refer to?

  • A. design documents used to sell the solution
  • B. how customers purchase collaboration solutions
  • C. how the customer uses collaboration to address their needs
  • D. physical collaboration components

Answer: C

NEW QUESTION 13
Which option is the only constant in the workplace?

  • A. way people work
  • B. way information is shared
  • C. way humans interact with each other
  • D. way video infrastructure communicates

Answer: A

NEW QUESTION 14
Which option is the average cost to hire an employee in the United States?

  • A. 5 thousand dollars
  • B. 10 thousand dollars
  • C. 25 thousand dollars
  • D. 20 thousand dollars

Answer: C

NEW QUESTION 15
Which BOM tool must be referenced when design requirements are outside the scope of Cisco preferred architectures?

  • A. Cisco Preferred Architecture Design Overview
  • B. Cisco Solution Reference Network Designs Guide
  • C. Preferred Architecture Cisco Validated Design
  • D. Preferred Architecture Application Cisco Validated Design

Answer: B

NEW QUESTION 16
For on-premises deployments, which option does Cisco recommend for a consistent one meeting experience and full interoperability'?

  • A. Cisco Telepresence Server
  • B. Cisco Meeting Server
  • C. Cisco Expressway
  • D. Cisco Conductor

Answer: B

Explanation:
Cisco Meeting Server provides a consistent one-meeting experience for every meeting attendee, as well as open interoperability, all based on a highly scalable software architecture supporting business-quality meetings from mobile through immersive via audio, video, and web. The software has two major elements: the server software and an extension of the server in the form of an app/client that Knowledge Workers use to access and control their meetings. Cisco Meeting Server supports standards-based video endpoints, including the Cisco portfolio of telepresence endpoints as well as third-party solutions such as Skype for Business. It includes Personal Multiparty (PMP) and Shared Multiparty (SMP) licenses, Multibrand license, and Recording port licenses
https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/datasheet-c78-74039

NEW QUESTION 17
Which sales play focuses on B2B and B2C communication?

  • A. HR
  • B. facilities
  • C. entertainment
  • D. travel

Answer: D

NEW QUESTION 18
Which capabilities can be provided by Polycom?

  • A. video endpoint
  • B. voice endpoint
  • C. call center functions
  • D. video endpoint
  • E. voice endpoint
  • F. conferencing
  • G. conferencing, call center functions, instant messaging
  • H. call control, voice endpoint
  • I. contact center

Answer: B

NEW QUESTION 19
How does Cisco Enterprise licensing provide a customer advantage?

  • A. It requires individual licensing per device
  • B. It simplifies collaboration solutions
  • C. It simplifies bandwidth licensing
  • D. It requires individual licensing per product

Answer: B

Explanation:
https://www.cisco.com/c/dam/en/us/products/collateral/software/q-and-a-c67-738992.pdf

NEW QUESTION 20
Which action must be taken first when deciding what to sell to a customer?

  • A. Consider the size of the organization
  • B. Determine their licensing needs
  • C. Discuss the benefits of modernizing equipment
  • D. Assess what the customer currently has in place.

Answer: D

NEW QUESTION 21
Which purpose of the Customer Lifecycle is true?

  • A. understanding why single-transaction customers are preferred
  • B. understanding what a customer needs between onboarding and renewing, and creating a customer for life
  • C. understanding when you should no longer be selling products to a customer and start focusing on new customers
  • D. understanding how to entice the customer to contact you when they want to purchase additional products

Answer: B

NEW QUESTION 22
How many devices does the Cisco UCL Enhanced Plus support?

  • A. 10
  • B. 5
  • C. 2
  • D. 1

Answer: C

NEW QUESTION 23
Which option lists Cisco differentiators?

  • A. experience, premise architecture, static configurations
  • B. experience, cloud API, and hybrid architecture
  • C. cloud API, web presence, and hardware
  • D. premise architecture, cloud API, and static configurations

Answer: B

NEW QUESTION 24
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