Salesforce Experience-Cloud-Consultant Free Practice Questions

NEW QUESTION 1
Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals? Choose 2 answers

• A. Industry-specific Lightning Bolt solutions are available today but not template
• B. Pencil & Paper
• C. Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.
• D. Industry-specific templates are available today but not Lightning Bolt solutions.
• E. Industry-specific templates as well as Lightning Bolt solutions are available today.

Answer: BD

NEW QUESTION 2
A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in an experience?

• A. Allow using standard external profiles for self-registration, user creation, and logging’’ must be enabled.
• B. Create a permission set with ‘’ Allow standard external profiles’ check assign to all external users.
• C. Ensure the standard profile have Allow using standard external profiles for self-registration, user creation, and login’ set to True.
• D. Customer Community Plus Login Experience license need to be used.

Answer: A

NEW QUESTION 3
What are three valid topic types? Choose 3 answers

• A. Featured Topic
• B. Content Topic
• C. Trending Topic
• D. Navigational Topic
• E. Standard Topic

Answer: ABD

NEW QUESTION 4
Dreamscape flowers is looking to launch a public site for its current customers and prospects. Which three actions are performed automatically when a site is created Expense Cloud? Choose 3 answers

• A. Creation of a guest role
• B. Creation of moderation criteria that are applied only to guest users
• C. Creation of a guest profile
• D. Creation of sharing mechanisms that are available only to guest users
• E. Creation of a guest user record

Answer: CDE

NEW QUESTION 5
The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers

• A. Customer portal members gain the ability to provide badges to other members.
• B. Inactive and active members are assigned default reputation points.
• C. Chatter influence is removed from the Contribution section on the Profile page.
• D. Default point system and set of reputation levels become available.

Answer: CD

NEW QUESTION 6
What are two ways a question can be escalated to a case? Choose 2 answers

• A. Manually by a moderator selecting ‘’Escalate to Case’’ in the Feed
• B. Manually by users commenting ‘’Escalate’’
• C. Automatically via Case Assignment Rules
• D. Automatically via process Builder by meeting specified criteria

Answer: AD

NEW QUESTION 7
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this? Choose 2 answers

• A. Lightning Bolts can be distributed and reused.
• B. Lightning Bolts can help reduce implementation time.
• C. Lightning Bolts can help minimize licensing and provisioning cost.
• D. Lightning Bolts can help organize, manage, and reuse digital content.

Answer: BC

NEW QUESTION 8
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service? Choose 3 answers

• A. Number of lead records created
• B. CSAT (Customer Satisfaction score)
• C. Case deflection
• D. Average Handle Time compared to Bot Session Time
• E. Case Type by Issue

Answer: BCD

NEW QUESTION 9
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure? Choose 2 answers

• A. The portal role record has not been created.
• B. The portal profile record has not been created.
• C. User records are missin
• D. Penal & Pep ore
• E. Contact records have not been created.

Answer: AD

NEW QUESTION 10
Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?

• A. HR user profile is only available in Employee Cloud with Employee permission set license.
• B. In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.
• C. In order to leverage organizational structure, the HR help app must be created in the main org.
• D. HR user profile is only available in Enterprise and Performance Editions with HR permission set license.

Answer: C

NEW QUESTION 11
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona? Choose 2 answers

• A. Financial Services Community permission set license
• B. Insurance Agent Portal Lightning template
• C. Financial Services Lightning template
• D. Insurance agent permission set license

Answer: AB

NEW QUESTION 12
Ursa Major Solar would like to make an external user an Experience Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator?
Choose 2 answers

• A. Access Experience Management
• B. Access Sharing Sets
• C. Manage Setup
• D. Manage Experiences

Answer: AD

NEW QUESTION 13
How can Sharing Sets be used to share records with Customer Community users?

• A. Create one Sharing Set and add the objects to share in the Sharing Set.
• B. Create one Sharing Set, select the ‘All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.
• C. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.
• D. Create one Set per object and add the Customer Community profiles to each Sharing Set.

Answer: A

NEW QUESTION 14
What are three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality? Choose 3 answers

• A. Allow members to remove other member from the Experience site if desired.
• B. Track Flagging and moderation activity within the Experience site.
• C. Allow members to flag posts comments files, and messages that are inappropriate or spam.
• D. Designer specific users as moderators so that they can closely monitor the size.
• E. Give members Audience Targeting permissions within the Experience site.

Answer: BCD

NEW QUESTION 15
A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.
What limitations should the consultant consider related to sharing and visibility for this license type?

• A. All site users that require access to certain records for certain objects have the proper Sharing set.
• B. Any site users that require access to specific records have the proper Sharing Rule.
• C. All site users that require access to all records across all objects have the proper Sharing Set.
• D. All site users have the appropriate role assigned.

Answer: C

NEW QUESTION 16
Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this? Choose 2 answers

• A. Assign external users as approvers on records and create a digital experience for those users.
• B. Assign external users as the co-owners on records and create a digital experience for those users.
• C. Add external users directly to approval queues and create a digital experience for those users.
• D. Assign external users Super User access on records and create a digital experience for those users,

Answer: AC

NEW QUESTION 17
Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience. How should an administrator accomplish this?

• A. Use an HTML component
• B. Create CMS items.
• C. Use a Flexible page layout.
• D. Build a custom Lightning component.

Answer: C

NEW QUESTION 18
An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?

• A. Click "Manage Partner User” on the Contact detail page, then click “Enable Customer User”.
• B. Click "Manage Partner User” on the Account detail page, then click “Enable Partner User”.
• C. Click "New" on the User Setup page in Lightning Experience.
• D. Click "Manage External User" on the Contact detail page, then click “Enable Partner User”.

Answer: D

NEW QUESTION 19
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully? Choose 2 answers

• A. Check whether a custom robots.txt file to control indexing has been create
• B. b
• C. Check whether the Experience site is public and activate
• D. Pencil & Paper
• E. Check whether the SEO Institute has provided the approval for the site with end date.
• F. Check whether manual sitemap refresh happens on the last day of every month.

Answer: AB

NEW QUESTION 20
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