HP HP2-H82 Free Practice Questions

NEW QUESTION 1
To control the grey market, what does HP use to ensure that the cartridges work only with the printers from the same zone?

• A. serialization
• B. auditing
• C. regionalization
• D. inspection

Answer: C

NEW QUESTION 2
What program offers free and convenient return and recycling options for HP cartridges?

• A. regionalization
• B. HP Planet Partners
• C. Closed-Loop Recycling
• D. Jet Intelligence

Answer: B

NEW QUESTION 3
Match the customer objection on the left with the correct response on the right.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 4
Which statement describes the warranty on HP laser supplies?

• A. HP LaserJet cartridges follow the warranty as per the label on the pack.
• B. No warranty is applicable to HP laser supplies.
• C. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
• D. There is no end of warranty date on HP LaserJet cartridges.

Answer: A

NEW QUESTION 5
A customer purchases a non-HP cartridge and notices that it says 100% new on the packaging. What type of cartridge might this be?

• A. Remanufactured
• B. Clone
• C. Do-lt-Yourself(DIY) refill kit
• D. Continuous Ink Supply System

Answer: B

NEW QUESTION 6
A loyal HP small-to-midsized business (SMB) customer is looking to renew their HP supplies. Which supplies program is correct for this customer?

• A. Supplies Big Deals (SBD) only
• B. Supplies Big Deals (SBD) with Managed Component
• C. Managed Contract only
• D. Supplies Big Deals (SBD) with Managed Contract and Resilient Technologies

Answer: C

NEW QUESTION 7
What are grey market products?

• A. original products sold in another territory to take advantage of price differences
• B. original products sold by illegal or non-HP sellers and importers
• C. counterfeit or duplicate products sold in original product packaging meant for recycling
• D. counterfeit or duplicate products sold in packaging that is almost identical to the original

Answer: B

NEW QUESTION 8
Which statement is true when comparing original HP and genuine Samsung versus non-HP/Samsung cartridges?

• A. HP and non-HP/Samsung cartridges have an equal impact on printer life.
• B. Non-HP/Samsung cartridges have higher visible costs.
• C. HP and non-HP/Samsung cartridges both provide anti-fraud technology.
• D. Non-HP/Samsung cartridges have higher hidden costs.

Answer: C

NEW QUESTION 9
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