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Microsoft Dynamics 365 Fundamentals Certification Exam

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NEW QUESTION 1
A company wants to be able to give quotes to customers from their parts list. You need to recommend a solution for the company.
What should you recommend?

  • A. Dynamics 365 Sales
  • B. Dynamics 365 Customer insights
  • C. Dynamics 365 Marketing
  • D. Dynamics 365 Human Resources

Answer: A

NEW QUESTION 2
A company plans to purchase Dynamic 365 Finance.
The company has customer who frequently pay their invoices late or do not pay at all. The company continues to sell to these customers. This creates large write-offs of bad debt.
The company needs to proactively communicate with customers, collect unpaid accounts receivable, and stop new sales until past due invoices are paid.
You need to recommend solution to facilitate communicate and collections.
Which three options should you recommend? Each answer represents a complete solution. NOTE: Each correct selection is worth one point.

  • A. Customer statements
  • B. Collection letter
  • C. Open sales orders report
  • D. Stop customer
  • E. Payment journals

Answer: ABD

NEW QUESTION 3
A company sells and maintains heating and air conditioning equipment. The company uses Dynamics 365 Field Service.
The company is evaluating Field Service Mobile for technicians.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
Box 1: Yes
When technicians are working on a work order they can add your notes, attachments, pictures, and signatures. Box 2: Yes
Field Service Mobile lets technicians work online or offline. Online mode requires an Internet connection; offline mode does not.

NEW QUESTION 4
A company manufactures custom drug compounds.
You need to recommend a Dynamics 365 app that allows the company to manage the concentration of specific active ingredients. Provide traceability of ingredients from supplier to customer, and substitute ingredients based on compound type.
What should you recommend?

  • A. Dynamic 365 Customer service
  • B. Dynamic 365 Asset Management
  • C. Dynamics 365 Supply Chain Management
  • D. Dynamic 365 Product Insights.

Answer: C

NEW QUESTION 5
A company need visibility into the frequency, number, and types of calls they receive at their customer support center.
You need to recommend a solution for the company.

  • A. Relationship Analytics
  • B. Data Manger
  • C. Customer Service Insights

Answer: C

NEW QUESTION 6
A retailer plans to award its customers based on the amount of money they spend. The retailer has not previously offered a customer reward program.
You need to recommend a method for tracking customer spending.
What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 7
A company uses Dynamics 365 Finance and Dynamic 365 Chain Management. The company is transitioning from a traditional discrete manufacturing shop floor layout to a lean manufacturing layout with work cells and inventory stores.
The company must be able to try out various configuration of existing equipment to maximize product and efficiently use all of the space within the existing plant without disrupting production.
You need to recommend a solution. What should you recommend?

  • A. Power Virtual Agents
  • B. Guides
  • C. Layout
  • D. Remote Assist

Answer: C

NEW QUESTION 8
A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling functionality. For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 9
A company wants to ensure they comply with common data privacy standards and regulations. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 10
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No. NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 11
A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

  • A. Create a survey form in Dynamics 365 Marketing and create a campaign to send it to out and collect data.
  • B. Use Power Automate to automatically send Forms Pro surveys.
  • C. Use Forms Pro to compile results from the existing third-party app.
  • D. Use Forms Pro to collect and analyze survey results.
  • E. Create surveys in Dynamics 365 Marketing by using Questionnaire.

Answer: BD

NEW QUESTION 12
A company uses Dynamic 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct select is worth one point.

  • A. Create a survey form in Dynamics 365 Marketing and create a campaign to send it to out and collect data.
  • B. Create surveys in Dynamics 365 Marketing by using Questionnaire.
  • C. Use Forms Pro to compile results from the existing third-party app.
  • D. Use Power Automate to automatically send Forms Pro surveys.

Answer: CD

NEW QUESTION 13
A manufacturing of individual machines creates hands-on training for users.
You need to recommend a technology that overlays the machines with images while work on the machines. Which technology should you recommend?

  • A. Virtual reality
  • B. Mixed reality
  • C. Artificial intelligence
  • D. Augmented reality

Answer: B

NEW QUESTION 14
A company uses Dynamics 365 Sales. The company plans to create custom reports and dashboards. The company does not want to manage security for reporting separately.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 15
A company uses Dynamics 365 Sales.
You need to analyze account data and create reports based on the analyses. Which tool should you use?

  • A. Microsoft forms Pro
  • B. Management Reporter
  • C. Power B1
  • D. Power Automate

Answer: C

Explanation:
Power BI is a power analytics tool that allows us to visualize data. We can create reports in Power BI using Dynamics 365 data.

NEW QUESTION 16
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