Microsoft MB2-713 Free Practice Questions

NEW QUESTION 1
You need to convert a tweet into a lead. Which button should you use?

• A. Set Regarding
• B. Link to CRM
• C. Add Profile
• D. Import Data

Answer: B

NEW QUESTION 2
You have a Dynamics CRM organization.
A manager wants to share data with an external consultant by using a dynamic PivotTable. You need to tell the manager what to do before the external consultant can access the data
in the PivotTable. What should you instruct the manager to do first?

• A. Add Share access to a security role.
• B. Assign a license.
• C. Add Append To access to a security role.
• D. Assign a view.

Answer: A

NEW QUESTION 3
Your product line is expanding rapidly and you sale representatives often are unfamiliar with the full of list of applicable products for a customer. As such, your sales team often misses chance to upsell and sell related accessories. You identify what you can add to the product catalog to support upselling and cross-selling.
What should you identify?

• A. a product discount list
• B. a product kit
• C. a product bundle
• D. a product family
• E. a unit group

Answer: C

NEW QUESTION 4
You have 20 sales representatives who each has a monthly goal that measures the number of phone calls made to their 10 key customers. The managers of the sale representatives want you to add parent goals that track this activity over the next three weeks for an internal competition.
You need to use a parent goal to track the team score, and child goals to track the individual secures.
Which two of configurations should you perform? Each correct answer presents part of the solution.

• A. new child goals that all use the same rollup queries.
• B. Change the parent goal of each child goal.
• C. Create a parent goal that has a custom period of three weeks from today
• D. Change the manager of each child goal
• E. Change the goal manager of each child goat.

Answer: CD

NEW QUESTION 5
You have two price lists described as shown in the following table.

You create an opportunity that uses Pricelist1.
The opportunity contains line items for Product1 and Product3. You add a write-in product named Product5 that has a price of $8.
You change the opportunity to use Pricelist2, and then you add Product2. You need to identify which products are listed in the opportunity.
What should you identify?

• A. •Product1 with a price of $15•Product2 with a price of $20•Product 3 with a price of $10•Product5 with a price of $8
• B. •Product1with a Price of $15•Product2 with a price of $20•Product5 with a price of $8•Product3 removed
• C. •Product1 with a price of $10•Product2 with a price of $20•Product3 with a price of $10•Product5 with a price of $8
• D. •Product2 with a price of $20•Product5 with a price of $8•Product1and Product3 removed

Answer: A

NEW QUESTION 6
You create a personal dashboard that tracks important sales information. Your manager wants all of the users in the company to use the dashboard.
You need to recommend a method to make the dashboard available to all of the users. The solution must minimize effort. What should you recommend?

• A. Export the definitions of the dashboard components, and then import the components.
• B. Ask an administrator to recreate the dashboard as a system dashboard.
• C. Ask an administrator to share the dashboard with all of the users.
• D. Edit the properties of the dashboard, and then assign the dashboard.

Answer: C

NEW QUESTION 7
Your marketing team is promoting a sale that they will announce by using email. The email message will be sent to existing customers who recently purchased similar products and to potential customers from a purchased mailing list.
Any sales made as a result of the sale need to have the pricing applied, the sales must be tracked so that the marketing team can report on the return on investment (ROl) of the initiative.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

• A. Convert the email activities to leads.
• B. Convert the campaign response activities to opportunities.
• C. Convert the campaign response activities to leads.
• D. Convert the email activities to opportunities.

Answer: BD

NEW QUESTION 8
Your company has a Dynamics CRM organization. The company plans to use the product catalog.
You need to identify which component must be configured before you can implement the product catalog.

• A. product families
• B. product
• C. price lists
• D. unit groups

Answer: C

NEW QUESTION 9
You work for a hotel chain.
You integrate Dynamics CRM and Microsoft Social Engagement.
You need to identify which sources are available for Microsoft Social Engagement. What are two possible sources? Each correct answer presents a complete solution.

• A. Twitter
• B. Facebook
• C. Trip Advisor
• D. Instagram

Answer: AB

NEW QUESTION 10
You have a Dynamics CRM organization that has several currencies enabled. What occurs when a user creates a record that has a currency field?

• A. The currency is based on the sales territory of the user.
• B. The currency is based on the location of the user record.
• C. The currency is converted into the base currency and is always displayed in the base currency
• D. The system default currency is the record default, unless a customer has a default currency

Answer: D

NEW QUESTION 11
You run the built-in Sales History report and you discover that the report shows only data from the last 365 days. You need to ensure that the report shows only data from the last fiscal year. What should you do?

• A. Edit the report definition.
• B. Edit the filter.
• C. Modify the Fiscal Year Settings.
• D. Edit the time format from your personal options.

Answer: A

NEW QUESTION 12
You have an existing customer named customer1.
You have a new add-on product for an existing product that you sell.
You want to offer the add-on product to a customer who has purchased the existing product already.
You need to track the sales initiative in Dynamics CRM. What should you do?

• A. Update the original opportunity record.
• B. Create a new opportunity record for the new offering.
• C. Create a sub-account for the new offering.
• D. Reopen the original opportunity record.

Answer: B

NEW QUESTION 13
You have B Dynamics CRM organization that uses Microsoft Social Engagement
You need to analyze the sales pipeline and the Social sentiment to watch for social trends that affect sales.
What should you do?

• A. Configure a link to CRM in Microsoft Social Engagement, and then build an interactive dashboard.
• B. Build a dashboard that has a chart for the pipeline and a widget from Microsoft Social Engagement.
• C. Build a multi-stream dashboard that has a global filter.
• D. Configure a link to CRM in Microsoft Social Engagement, and then build a personal view.

Answer: A

NEW QUESTION 14
The sales representatives in your company have individual goals by region.
You need to create child goals for each sales representative. You must create one child goal for each region that the sales representative manages.
What should you configure on the child goals?

• A. a goal metric
• B. a Rollup field
• C. a Calculated field
• D. a rollup query

Answer: D

NEW QUESTION 15
You have an opportunity for a customer named Contoso.
You are ready to offer a quote. You know that a competing company submitted a quote to Contoso for the same product.
You need to track information about the competing company.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

• A. Add the competitor to the quote.
• B. Add the competitor to the account.
• C. Add the competitor to the products.
• D. Add the competitor to the opportunity.

Answer: AD

NEW QUESTION 16
Recently, you lost several opportunities to the same competitor. You want to start tracking lost opportunities.
You need to identify what information about the competitor can be retrieved from Dynamics CRM.
What two pieces of information should you identify? Each correct answer presents a complete solution.

• A. the opportunities at risk to the competitor
• B. the projected revenue of the competitor
• C. the value of each opportunity lost to the competitor
• D. the stakeholders of the competitor

Answer: AB

NEW QUESTION 17
You have a Dynamics CRM organization that uses server side synchronization to process email.
A manager requests that you create the mailbox records defined as shown in the following table.

You need to identify which record will fail to be created. Which record should you identify?

• A. User1
• B. User2
• C. User3
• D. User4

Answer: C