Microsoft MB2-877 Free Practice Questions

Question No: 2

u are implementing Microsoft Dynamics 365 Field Service for a company. The company has several repeatable services that it performs as work orders. You need ensure that you can automatically add services and tasks on word orders.

Which feature should you implement?

A. Business Process Flow

B. Work Order Type

C. Service Task Type

D. Incident Type

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Question No: 3

u use Schedule Assistant to schedule work orders.

Which three constraints can you apply? Each correct answer presents a complete solution.

A. Radius

B. Team

C. Roles

D. Customers

E. Sites

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Question No: 4

field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.

What should the dispatcher do?

A. From the schedule board, right-click the scheduled work order and select Get Driving Directions.

B. On the work order form ribbon, click Get Driving Directions.

C. From the schedule board, click Actions and select Get Driving Directions.

D. Select a work order from any view. On the ribbon, click Get Driving Directions.

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Question No: 5

u need to add descriptions to equipment and implement a rating system for equipment. What should you configure?

A. Characteristics

B. Category

C. Business Unit

D. Team

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Question No: 6

You plan to convert products that you use on work orders to customer assets. You need to automatically create customer assets for all work orders.

How should you configure the products?

A. On the Work Order Type record, set the value of Product to Customer Asset to Yes.

B. On the Incident Type record, set the value of Product to Customer Asset to Yes.

C. On the Product record, set the value of Convert to Customer Asset to Yes.

D. On the Work Order Product record, set the value of Convert Product to Customer Asset to Yes.

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Question No: 7

ich work order status value indicates that a technicianu2021s work is ready for review and approval?

A. Closed u2013 Posted

B. Closed u2013 Completed

C. Open u2013 Completed

D. Open u2013 Posted

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Question No: 8

u are setting up an agreement to schedule monthly work for a customer. The customer has a preferred start time for the work and a preferred technician.

On which entity should you enter the customeru2021s preferences?

A. agreement

B. resource

C. booking setup

D. account

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Question No: 9

u use the mobile application to make updates to an existing Field Service project. You need to publish the changes.

What should you do?

A. Deactivate the project, publish, and then reactivate the project.

B. Publish to a higher version.

C. Publish to the existing version.

D. Clone the project and publish the clone to a higher version.

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Question No: 10

ich two objects or roles are required to customize the Field Service mobile application? Each correct answer presents part of the solution.

A. Resco Woodford

B. Field Service u2013 Administrator

C. Package Deployer

D. Field Service project

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Question No: 11

at are the steps in the purchase order process?

A. Submit, Approval, Review, Receive, Bill

B. Submit, Approval, Receive, Bill

C. Draft, Approval, Submit, Review, Receive, Bill

D. Draft, Approval, Submit, Receive, Bill

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