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Q1. new service agreement automatically generates 12 monthly work orders for a new customer.
What are two possible status values for the work orders? Each correct answer presents a complete solution.
A. Open-scheduled
B. Open-reserved
C. Open-unscheduled
D. Open-requested
Answer: A,C
Q2. u need to track a list of serviceable equipment related to a specific service location. Which record type should you use?
A. Products
B. Facilities/Equipment
C. Customer Assets
D. Resources
Answer: C
Q3. u monitor a specific piece of equipment by using Connected Field Service. You need to add several components to the piece of equipment.
What should you do?
A. From an existing asset, click See records associated with this view, then click Connect.
B. On the Active Customer Assets screen, click New.
C. From an existing product, click Add New Adjustment Product.
D. Create a new product. Add a unit group and define the units.
Answer: A
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected-field-service
Q4. ich types of products can be added to an agreement invoice?
A. all published products
B. published products where Field Service type is inventory or non-inventory
C. published products where Field Service product type is populated
D. only published products where the Field Service type is inventory
Answer: A
Q5. r which two purposes can you use purchase orders in Microsoft Dynamics 365 Field Service? Each correct answer presents a complete solution.
A. Add inventory to a warehouse.
B. Add or subtract inventory to or from a warehouse.
C. Transfer a product from a warehouse to a truck.
D. Purchase products to sell to a customer.
Answer: A,D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- purchase-order
Q6. u plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation.
Which three actions should you perform? Each correct answer presents part of the solution.
A. Install Microsoft SharePoint Online.
B. Purchase a Microsoft Azure subscription.
C. Implement Microsoft Power BI Pro.
D. Ensure that you have licensing for Microsoft Dynamics 365 for Field Service.
E. Ensure that you are assigned to the Microsoft Office 365 Global Administrator or Microsoft Dynamics 365 System Administrator role.
Answer: B,D,E
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected-field-service
Q7. ich three pricing features are only associated with services? Each correct answer presents a complete solution.
A. Flat Fee
B. Percent Markup u2013 Current Cost
C. Minimum Charge Amount
D. Percent of List
E. Minimum Charge Duration
Answer: A,C,E
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- price-list
Q8. company provides plumbing repair services across a broad geographic area. The company creates different zones for providing service to clients. You need to organize work orders and resources automatically by geography.
Which three actions should you perform? Each correct answer presents part of the solution.
A. Create an enterprise agreement with Microsoft Bing maps.
B. Geocode the service activity.
C. Configure a radius constraint for work orders.
D. Set up an account record for the company with a valid address.
E. Enable the map feature.
Answer: A,B,E
Q9. ur customer wants to be setup on a preventative maintenance schedule. You create an agreement. You need to automatically invoice the customer on a monthly basis.
What should you do?
A. Create an agreement and an invoice setup record.
B. Create an agreement. Then, create the invoice setup record and an invoice recurrence schedule.
C. Create a recurring booking setup record. Set the record to create invoices automatically.
D. Create a recurring booking setup record.
Answer: B
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements
Q10. u are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders.
What should you define?
A. schedule
B. objective
C. goal
D. scope
Answer: D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/resource-scheduling-optimization
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