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Troubleshooting Microsoft Teams Certification Exam

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NEW QUESTION 1
Drag and Drop
You manage the Microsoft Teams environment for a company.
You need to configure the system to ensure that users can view data from an external app within
a Teams channel.
Which four actions should you perform in sequence? To answer, move the appropriate actions
from the list of actions to the answer area and arrange them in the correct order.
MS-740 dumps exhibit


Solution:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-incoming-webhook

Does this meet the goal?
  • A. Yes
  • B. Not Mastered

Answer: A

NEW QUESTION 2
You need to investigate the issue reported by the human resources manager.
Which two tools should you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

  • A. Teams Desktop logs
  • B. SharePoint admin center
  • C. Teams Debug logs
  • D. Network assessment tool
  • E. Fiddler

Answer: BC

NEW QUESTION 3
You manage the Teams environment for a company. The prepaway company wants to allow their employees to chat with users from another tenant. The other tenant uses Skype for Business.
You add the other company's domain to your federated list. This action does not resolve the issue.
You need to configure the system.
What DNS record should you use?

  • A. SRV sipfederationtls UDP 100 1 5061 sipfed.online.lync.com
  • B. SRV sipfederationtls TCP 100 1 5061 sipfed.online.lync.com
  • C. CNAME sipfederationtls TCP 100 1 5061 sipdir.online.lync.com
  • D. CNAME sipfederationtls TCP 100 1 5061 sipfed.online.lync.com
  • E. SRV sipfederationtls UDP 100 1 5061 sipdir.online.lync.com

Answer: B

Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-skype-interop

NEW QUESTION 4
HOTSPOT
A company uses Microsoft Teams. A user reports that they are unable to sign in to Teams. The user is able to reproduce the issue on multiple devices. The user provides you with the following screenshot that shows the error message.
MS-740 dumps exhibit
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
MS-740 dumps exhibit


Solution:
MS-740 dumps exhibit

Does this meet the goal?
  • A. Yes
  • B. Not Mastered

Answer: A

NEW QUESTION 5
A prepaway company uses Microsoft Teams.
You need to prevent users from using a specific app within Teams.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. On the Permission policies page of the Teams admin center, create a custom policy and assign the policy to users.
  • B. On the Enterprise applications page in the Azure Active Directory admin center, disable the app.
  • C. On the Users page of the Azure Active Directory admin center, disable the app.
  • D. On the Manage apps page of the Teams admin center, disable the app.
  • E. On the Setup policies page of the Teams admin center, create a custom policy and assign the policy to users.

Answer: AD

Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-apps#:~:text=In the left navigation of,(DoD) deployments of Teams.
https://docs.microsoft.com/en-us/microsoftteams/app-policies

NEW QUESTION 6
A company has Microsoft 365 E5 licenses. The company uses phone numbers that are provided by Microsoft.
An auto attendant is not able to forward calls to external numbers.
What should you do?

  • A. Assign a new auto-attendant number.
  • B. Purchase and assign an international calling plan to the associated resource account.
  • C. Assign a phone system license to the associated resource account.
  • D. Configure external sharing settings from Azure Active Directory.

Answer: C

Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-options-tls-certificate-issues

NEW QUESTION 7
You need to resolve the issue reported by User4.
How should you resolve the issue? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
MS-740 dumps exhibit


Solution:
MS-740 dumps exhibit

Does this meet the goal?
  • A. Yes
  • B. Not Mastered

Answer: A

NEW QUESTION 8
DRAG DROP -
A company wants to use the Microsoft Call Quality Dashboard (CQD) to monitor and investigate calls.
You need to provide guidance on how to use the CQD.
Which action can you perform by using the CQD? To answer, drag the appropriate responses to the statements. Each response may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Select and Place:
MS-740 dumps exhibit


Solution:
https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide

Does this meet the goal?
  • A. Yes
  • B. Not Mastered

Answer: A

NEW QUESTION 9
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A user works from a remote location and has a LAN connection and a mobile internet connection. Each connection is provided by a different internet service provider.
The user can make and receive calls by using the LAN connection. The user cannot make or receive calls by using the mobile connection.
You need to determine the cause of the issue.
Solution: Confirm whether the user can communicate with external users.
Does the solution meet the goal?

  • A. No
  • B. Yes

Answer: B

NEW QUESTION 10
You need to configure the Microsoft Teams environment for guest users.
Which actions are required? To answer, drag the appropriate required options to the correct actions. Each required option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
MS-740 dumps exhibit


Solution:
MS-740 dumps exhibit

Does this meet the goal?
  • A. Yes
  • B. Not Mastered

Answer: A

NEW QUESTION 11
An administrator for a tenant in Australia assigns direct routing numbers to cloud auto-attendants (AA).
Whenever a call is received by an AA, there is a delay of more than 10 seconds before the welcome message plays.
You need to review the SBC logs to determine the cause of the delay.
Which log entry identifies the cause of the delay?

  • A. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASEA.1
  • B. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASEA.2
  • C. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.USEA.1
  • D. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASSE.1

Answer: B

NEW QUESTION 12
Background
Contoso, Ltd. is a telecommunications company that has offices in Bulgaria, Italy, Canada, and
the United States. The company has 5,000 employees. The company has the following
departments:
- IT
- Sales
- Human resources (HR)
- Research and development (R&D)
- Technical support
- Legal
The company does a lot of business with the following partner companies. Contoso employees
are not able to communicate with these partners by using Microsoft Teams.
- Microsoft.com
- PartnerCompanyLTD.com
The company currently uses Skype for Business (SfB) as a collaboration tool. The company
wants to migrate to Microsoft Teams. Contoso is beginning a pilot project as part of a Microsoft
Teams upgrade. You determine that some offices do not have calling plan licenses.
You need to resolve the partner company communication issue.
Which two PowerShell commands should you run? Each correct answer presents part of the
solution.
NOTE: Each correct selection is worth one point.

  • A. Get-CsExternalAccessPolicy | Set-CsExternalAccessPolicy -EnableFederationAccess $True
  • B. Set-CsTenantFederationConfiguration -allowedDomains
  • C. Set-CsAccessEdgeConfiguration -AllowFederatedUsers
  • D. New-CsAllowedDomain -identity
  • E. Get-CsOnlineUser | Set-CsExternalAccessPolicy -EnableFederationAccess $True

Answer: AC

Explanation:
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/setcsexternalaccesspolicy?view=skype-ps
https://docs.microsoft.com/en-us/powershell/module/skype/new-csalloweddomain?view=skype-ps

NEW QUESTION 13
An organization has E5 licenses without audio conferencing.
When a user sends a chat message from the Microsoft Teams desktop app the messages are not delivered to recipients. When the user sends a chat message by using the Teams mobile app the messages are delivered.
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Clear the Teams app local cache and the Windows credentials cache.
  • B. Deactivate and reactivate the user's Teams license.
  • C. Update the Teams desktop app to the latest version.
  • D. Sign out of Teams and the sign back in to Teams.

Answer: ACD

NEW QUESTION 14
UserA works at CompanyA and UserB works at CompanyB. CompanyA configures Microsoft Teams to use Islands mode. CompanyB configures Teams to use TeamsOnly mode. UserA sends a Teams message to UserB.
UserB receives the message. The following notification displays:
MS-740 dumps exhibit
UserB selects the Continue your conversation here link. The following message displays in the new chat window:
MS-740 dumps exhibit
You need to provide a solution so that the two users can successfully communicate with each other.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Ask UserA to use Skype for Business to chat with UserB.
  • B. Ask UserA to change their coexistence mode to TeamsOnly.
  • C. Add UserB domain to the allowed list.
  • D. Ask UserB to sign out and sign in to Teams.
  • E. Ask UserB to use Skype for Business to chat with UserA.

Answer: BE

Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoperability

NEW QUESTION 15
HOTSPOT -
A company uses Microsoft Teams licenses and mailboxes that are hosted on-premises.
Employees do not have access to Teams calendars.
You need to resolve the issue.
How should you respond? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
MS-740 dumps exhibit


Solution:
Reference:
https://techcommunity.microsoft.com/t5/exchange-team-blog/configuring-teams-calendar-access-for-exchange-on-premises/ba-p/1484009

Does this meet the goal?
  • A. Yes
  • B. Not Mastered

Answer: A

NEW QUESTION 16
......

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