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IT4IT Part 1 Exam Certification Exam

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NEW QUESTION 1
What is an objective of the Detect to Correct value stream?

  • A. To build a culture of collaboration between IT operations and IT development
  • B. To manage an inviting consumption experience to acquire services, goods, knowledge, and support
  • C. To track the service usage and control the chargeback contract
  • D. To provide an overview of the business of IT operations and the services delivered

Answer: D

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap08.html

NEW QUESTION 2
What are the core concepts of the IT4IT Reference Architecture at Level 1?

  • A. Value Stream, Functional Component, Service Backbone Data Object, Lifecycle Data Object, Relationships.
  • B. Governance Risk & Compliance, Sourcing & Vendor, Intelligence & Reporting, Finance & Assets, Resource & Project
  • C. Conceptual Service, Service Release, Service Release Blueprint, Service Catalog Entry, Actual Service
  • D. IT Value Chain, Strategy to Portfolio, Requirement to Deploy, Detect to Correct, Request to Fulfil

Answer: A

NEW QUESTION 3
UML is the Object Management Group Unified Modeling Language.
The IT4IT definition of the Service Lifecycle Data Object aligns with what UML concept?

  • A. Component
  • B. Class
  • C. Activity
  • D. Artifact

Answer: D

NEW QUESTION 4
What is a benefit of implementing the Strategy to Portfolio value stream?

  • A. Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage
  • B. Services designed in accordance with standards and policies
  • C. Prioritized IT investment based on impacts on architecture and business priorities
  • D. Reduced costs by proactively identifying issues before the service impact becomes severe

Answer: B

Explanation:
The S2P Value Stream extends the best practices put forward by various authors and frameworks, including ISO/IEC, the Capability Maturity Model Integration (CMMI), AXELOS Ltd. in its ITIL series on IT Service Management, ISACA in its COBIT Framework, and others, by defining the technology components necessary to implement them. A range of organizational maturity is also accommodated by the S2P Value Stream.

NEW QUESTION 5
What are the typical activities of the Strategy to Portfolio Value Stream?

  • A. Strategy, Service Portfolio, Demand, Selection
  • B. Strategy, Enterprise Architecture, Portfolio, Release
  • C. Strategy, Finance, Service Level Management, Investment Portfolio
  • D. Strategy, Release, Change, Investment Policy

Answer: A

NEW QUESTION 6
Which of the following is an objective of the Strategy to Portfolio (S2P) value stream?

  • A. Providing a new architectural framework that holistically describes all of the major activities of modern IT delivery
  • B. Contributing to business strategy and planning, enabling IT alignment with business plans
  • C. Defining the capabilities and business processes necessary for Project Management governance
  • D. Defining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services

Answer: B

NEW QUESTION 7
Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?

  • A. The percentage reduction in the network required for new or changed services
  • B. Self-Service: Increased success rate for user self-fix
  • C. Satisfied customers per service/application
  • D. Arrival and departure rate of service requests

Answer: D

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap07.html (7.3)

NEW QUESTION 8
What does the IT4IT Information Model consist of?

  • A. The Service Model and the Service Backbone
  • B. Value streams and functional components
  • C. Data objects and their relationships
  • D. Capabilities and IT processes

Answer: C

NEW QUESTION 9
What is a benefit of implementing the Requirement to Deploy value stream for the business?

  • A. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe
  • B. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration
  • C. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand
  • D. Increased fulfillment efficiency and consistency through standard change deployment and automation

Answer: B

NEW QUESTION 10
What is a goal of the Diagnostics and Remediation functional component?

  • A. To design, create, and manage Service Contracts
  • B. To aggregate Events
  • C. To shorten Mean Time to Repair
  • D. To manage the lifecycle of Requests for Change

Answer: C

NEW QUESTION 11
What concept does the Reference Architecture Level 2 introduce that is not included in Level 1?

  • A. Data flow between functional components
  • B. The concept of Essential Attributes of data objects
  • C. The concept of an event bus for the IT service backbone
  • D. A formal notation

Answer: A

NEW QUESTION 12
What key data object is associated with the Project functional component?

  • A. IT Initiative
  • B. Portfolio Backlog Item
  • C. Conceptual Service
  • D. Scope Agreement

Answer: D

NEW QUESTION 13
What does the system of record fabric for IT management include?

  • A. Service models flowing across the service backbone
  • B. Functional components and their interactions
  • C. Data objects, their relationships and inter-dependencies
  • D. Value streams and their typical activities

Answer: C

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch21/IT4ITv2.1.html#_Toc473282568

NEW QUESTION 14
Which of the following are Key Performance Indicators of the Requirement to Deploy (R2D) value stream?

  • A. Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change
  • B. The investment in each service is quantified in the service portfolio; software license percentage is use
  • C. Increase automatically remediated Events; increase the percentage of Events correlated to a businessservice
  • D. The percentage of automated tests; arrival and departure rate for work

Answer: B

NEW QUESTION 15
What is a benefit of implementing the Requirement to Deploy value stream for the business?

  • A. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe
  • B. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration
  • C. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand
  • D. Increased fulfillment efficiency and consistency through standard change deployment and automation

Answer: B

NEW QUESTION 16
What is the objective of the IT4IT Reference Architecture at Level 1?

  • A. To serve as a framework for building content views of the IT4IT Reference Architecture
  • B. To document the value streams in a vendor-specific representation
  • C. To provide a holistic model introducing the core terms and concepts
  • D. To communicate the Service Backbone concept

Answer: C

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap04.html

NEW QUESTION 17
What are functional components?

  • A. They are inputs to the IT4IT value streams, and pass through a hierarchy of data objects via statechanges across the service backbone
  • B. They are the primary means for understanding business requirements as they are expressed to theStrategy to Portfolio value stream
  • C. They represent the output of the Requirement to Deploy value stream
  • D. They are the smallest standalone technology units that are useful to IT service provider

Answer: D

NEW QUESTION 18
Which of the following statements best describes the Level 2 class model?

  • A. It is another name for the System of Record Fabric
  • B. It is vendor-specific
  • C. It is an expansion of the Level 1 class model
  • D. It defines the relationship between Capability Discipline and Functional Component as part of the normative requirements

Answer: C

NEW QUESTION 19
Which of the following is an objective of the Strategy to Portfolio (S2P) value stream?

  • A. Contributing to business strategy and planning, enabling IT alignment with business plans
  • B. Defining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services
  • C. Defining the capabilities and business processes necessary for Project Management governance
  • D. Providing a new architectural framework that holistically describes all of the major activities of modern IT delivery

Answer: A

NEW QUESTION 20
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