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Q1. CORRECT TEXT
Person accounts combine the functionality of accounts with the functionality of contacts. For example, you can:
Answer: Use contact fields and related lists on person account detail and edit pages Associate person accounts with tasks and events usingeither the Name or Related To fields
Send individual and mass emails to person accounts Invite person accounts to multi-person events
Add person accounts to campaigns Convert leads into person accounts
On cases, enter person accounts in the Account Namefield, the Contact Name field, or both
Add person accounts to the
Q2. CORRECT TEXT
What can a user with a Chatter External User profile do?
Answer: The user can only log into Chatter and access groups they've been invited to and interact with members of those groups.
Q3. Which of the following is good ChatterEtiquette? (Select all that apply)
A. Connect with co-workers by letting them know about your weekend
B. Direct users to a subject matter experts
C. Ask questions to gain vertical expertise
D. Ask questions about bonus schedules
Answer: BC
Q4. Territory Mgt (why use it?) – choose 3 answers:
A. Sales commissions
B. Currency reconciliation
C. Data access rules for accounts & opportunities
D. Assigning accounts to territories
E. Alignment of overlay sales teams
Answer: CDE
Q5. CORRECT TEXT
Answer: 1. Users can view and respond to approvals as Chatter posts through email notifications 2. Users can view and respond to approvals asChatter posts within their Chatter feeds
Q6. How many reports should you design for optimal usability?
A. Five to seven reports per role
B. As many as needed per role, without overwhelming users
C. The more the better, as long as you are using a clear naming convention
D. Up to 10 reports per role
Answer: B
Q7. Territory mgt is enabled. Users should be able to track account plans for each account they have access to
A. Create lookup relationship account -> account plan
B. Create master detail relationship account -> account plan
C. Review territory mananagement settings
D. Validation rule
Answer: B
Q8. Match the following loading option to the description of when to useit. "ETL Tool"
A. Brian wants to consolidate all his accounts from several systems.
B. Bill wants to load 20,000 lead records.
C. Beckywants to load all her 65,000 contact records.
D. Bob wants to load asingle account record.
E. Berta wants to keep a separate system asher "system of record"
Answer: A
Q9. Which of the following descriptions best describe Chatter?
A. A toolfor extending pricing proposals to customers
B. A content management tool for users who seek information
C. A library that allows access to documents
D. A collaboration tool
E. A data enrichment tool that maintains updated data
Answer: D
Q10. Match this tip with its design consideration. "Show each job functionrelevant information"
A. Tab and field naming
B. Reduced clicks
C. Search
D. Record types and page layouts
E. Workflow rules and approvals
F. Minimized redundant data entry
Answer: D
Q11. CORRECT TEXT
What are some examples of how a dashboard push alert can be used?
Answer: 1. To alert support managers when the number of escalated casesreaches a specified threshold
2. To alert sales managers when the total value of their team's opportunities reaches a specified limit
Q12. Which best describes the Salesforce Automation feature "Workflow/Approvals" ?
A. Ensures that we are tracking our progress towardsthe desired states.
B. Enforces the business process.
C. Identifies key stakeholders from the buy side.
D. Makes sure we recognize those involved in the sales process.
E. Allows to better automate the sales methodology.
F. Determines the sales stages of an organization
Answer: E
Q13. Where do you select the "Marketing User" checkbox to enable a user to create, edit, delete, and clone campaigns; manage campaign members; and edit advanced campaign setup?
A. Org-wide defaults
B. User record
C. Profile
D. Sharing Rules
Answer: B
Q14. CORRECT TEXT
What use cases would validate the use of leads in a Sales Cloud deployment?
Answer: 1.Organizationhas a high volume of leads
2. There is a need to keep unqualified and prospect information separate from customer data
3. Leads require qualification between being assigned/transferredto a sales rep
4. Lead quality requires validation
Q15. What should access to records be based on?
A. The org chart
B. User preference
C. The org-wide default
D. Roles and role hierarchy
Answer: D