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Q1. Which best describes the Salesforce Automation feature "Data Validaction" ?
A. Ensures that we are tracking our progress towards the desired states.
B. Enforces the business process.
C. Identifies key stakeholders from the buy side.
D. Makes sure we recognize those involved in the sales process.
E. Allows to better automate the salesmethodology.
F. Determines the sales stages of an organization.
Answer: B
Q2. CORRECT TEXT
If a user is deactivated what happens to their Chatter settings?
Answer: If Chatter is enabled and a user is deactivated, the user is removed from Following and Followers lists.
Q3. CORRECT TEXT
How do you automatically update the mailing address of all contactrecords when a billing address on an account record is changed?
Answer: Create a Force.com trigger on accounts.
Q4. Planning an implementation – what should be included in end user support plan – choose 2 answers:
A. Meeting schedule to review openissues
B. Process for users to report issues
C. Communication to customers about potential issues
D. 24x7 IT support
Answer: AB
Q5. Universal Telco sells and supports a line of smart phones. The company offers support via phone, email-to-case, web-to-case, and a customer portal. The call center manager is incented to drive support through customer self-service. Which report should be included onthe manager's dashboard? Choose 3 answers:
A. Average Call Handle Time
B. Cases by Support Channels
C. Number of Portal Loginsper Day
D. Escalated Calls
E. Knowledge Article Usage
Answer: BCE
Q6. Match the following loading option to the description of when to useit. "Force.com Data Loader"
A. Brian wants to consolidate all his accounts from several systems.
B. Bill wants to load 20,000 lead records.
C. Beckywants to load all her 65,000 contact records.
D. Bobwants to load a single account record.
E. Berta wants to keep a separate system as her "system of record"
Answer: C
Q7. Customizable Forecasting must be enabled by salesforce.com support.
A. True
B. False
Answer: B
Q8. Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up?
A. Default Quantity Schedule
B. Default Revenue Schedule
C. Default Revenue and Quantity Schedule
D. Don't create any default schedule
Answer: B
Q9. You want to sync a new quote with its opportunity, but an old quoteis already syncing. What should you do first?
A. Open new quote detail page so you can start syncing process
B. Check the syncing checkbox for new quote in the quote related list on the opportunity
C. Uncheck the syncing checkbox for the old quote
D. Stop the syncingfor the old quote
Answer: D
Q10. What should you keep in mind when designing a solution to improve Sales Rep productivity? (Select all that apply)
A. Links may be confusing; use them sparingly
B. Including AppExchange mash-ups may slow down Sales Reps
C. Information should be entered only once
D. Finding information should only be a few clicks away
Answer: CD
Q11. Match this tip with its design consideration. "Use the client's language"
A. Tab and field naming
B. Reduced clicks
C. Search
D. Record types and page layouts
E. Workflow rules and approvals
F. Minimizedredundant data entry
Answer: A
Q12. CORRECT TEXT
Multiple quotes on an opportunity – how to sync them.
Answer: Know the ‘Start Sync’ button on opportunity & the ‘Syncing’ message on quotes
Q13. CORRECT TEXT
What is a matrix report?
Answer: A Matrix reports shows you data that is grouped and summarized by both rows and columns. Use this type or report when you want tocompare related totals, especially if you havelarge amounts of data to summarize and you need to compare values in several different fields, or you want to look at data by date and by product, person, or geography.
Q14. CORRECT TEXT
If a customer indicates they're keen to build a strong pipeline whatkey elements of the lead generation and lead qualification processrequires consideration?
Answer: How you create trusted data through identifying the and determining the needs for leads
Using validation rules to ensure data integrity on import Ensure the organization has a de-dup process in place
Consider field level security, assignment and hidden fields rather than overdoing validation
Q15. CORRECT TEXT
How is currency applied where a company is using multi currency?
Answer: Every user also has a personal currency, which is used as the default currency in his or her own quotas, forecasts (depending on which forecasting version you use), opportunities, quotes, and reports.Users can also create opportunities and enter amounts using otheractive currencies.