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Q1. Which of the following stage should be matched with the Forecast Category "Best Case"?
A. Early pipeline stages
B. Mid pipeline
C. Latepipeline stages
D. Closed and Won
E. Closed and Lost
Answer: B
Q2. Most common integrations in a marketing organization take place when...
A. Lead Generation
B. Lead Qualification
C. Revenue Management (forecasting)
D. Campaign Management
Answer: A
Q3. CORRECT TEXT
How do territories affect forecasts?
Answer: When you enable territory management for your organization, yourforecast data is derived from the opportunities that are associatedwith the accounts in your territories. Users will have a different forecast for each territory to which they are assigned.
Q4. CORRECT TEXT
Company A is bought by a larger company and needs to provide information on a monthly basis to the new parent company (B) to help predict sales. What data/report should company A provide for review?
Answer: Opportunity pipeline report grouped by month.
Q5. CORRECT TEXT
How are opportunity amounts displayed in reports?
Answer: Standard reporting displays an amount initsoriginal currency, however you can change this to display in any active currency.
Q6. CORRECT TEXT
Can you email a dashboard to a non- Salesforce user, and will theybe able to access it?
Answer: No. Only Salesforce users can access dashboards.
Q7. Which of the following stage should be matched with the Forecast Category "Omit"?
A. Early pipeline stages
B. Mid pipeline
C. Late pipeline stages
D. Closed and Won
E. Closed and Lost
Answer: E
Q8. Which system would a contact center integrate with in order to provide field service agents with information needed to provide serviceat customer sites?
A. Telephony
B. Order Fulfillment
C. Enterprise Resource Planning (ERP)
D. Marketing
Answer: C
Q9. Arrange the steps to set a passcode, in the correct order (using Salesforce Classic).
A. Enter your passcode again for confirmation
B. Enter your passcode when prompted to create a passcode
C. Ensurethat the Salesforce Classic application is installed and all your Salesforce records are downloaded to your device
Answer: ABC
Q10. Match the following loading option to the description of when to useit. "Manual Entry"
A. Brian wants to consolidate all his accounts from several systems.
B. Bill wants to load 20,000 lead records.
C. Beckywants to load all her 65,000 contact records.
D. Bob wants to load a single account record.
E. Berta wants to keep a separate system as her "system of record"
Answer: D
Q11. CORRECT TEXT
Explain a sales territory?
Answer: An account sharing system that grants access based on characteristics of accounts.
Q12. How do you create a new quote for a customer?
A. Select an Account and click "New Quote"
B. Click the Quotes tab, then click "New Quote"
C. Select an Opportunity, then click "New Quote"
D. Select aContact and click "New Quote"
Answer: C
Q13. CORRECT TEXT
Will Sidebar Search or Advanced Search find information in Chatterfeeds?
Answer: No. Only Global Search will find information in feeds.
Q14. CORRECT TEXT
Where are Dated Exchange Rates used?
Answer: Dated exchange rates allow you to map a currency conversion rateto a specific date range. Dated exchange rates are used for opportunities, opportunity products, opportunity product schedules, campaign opportunity fields, and reports related to these objects and fields
Q15. Your company sells service contracts where the customer pays once a year for a monthly service package. What type of schedule should you set up?
A. Default Quantity Schedule
B. Default Revenue Schedule
C. Default Revenue and Quantity Schedule
D. Don't create any default schedule
Answer: A